Gregg Bain | Page 59

My wife and I would like to not only thank you...but commend you - on your very professional sales and service provided to us. When we arrived at Toyota of Cleveland, Gregg Bain warmly greeted us and b commend you - on your very professional sales and service provided to us. When we arrived at Toyota of Cleveland, Gregg Bain warmly greeted us and brought us inside to meet Holly (whom we had talked with on the telephone). Gregg listened attentively and carefully as we looked at different trucks. I wanted a truck, but also wanted a car this time and was not sure which to purchase. I was thrown into needing a vehicle right now, having totaled my truck on black ice. Gregg showed us several trucks that may fit our needs. We left and a couple days later my wife called and asked about a truck she had seen there. Gregg checked on it promptly, but it was not 4WD - which I did want. Just as my wife put the phone down, Gregg called back and said, "I think I know just what you want!" He said a "used FJ Cruiser came in just the night before. It's something like a truck, but something like a car." We went down to test drive it and loved it. However, we requested to also see a new FJ Cruiser as well. We bought it that night. Gregg Bain was not only honest, attentive and very down to earth, but he really wanted to see us find just the right vehicle for us. He took a lot of time to explain what each vehicle had on it. Overall, we are exceedingly pleased with this dealership. I purchased my wife a vehicle about a year ago from Toyota of Cleveland. She has mentioned the consistent quality of service, ease of service and friendliness of the dealership. We are fortunate to have Toyota of Cleveland. If you are outside Cleveland, it would be worth your drive. We have had consistent service for years. We did not even consider going elsewhere. More

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Super experience ! This was my second purchase from this dealer and the sales, service and overall staff quality and attention to the customer and to detail is outstanding. My salesperson, Greg Bain, this dealer and the sales, service and overall staff quality and attention to the customer and to detail is outstanding. My salesperson, Greg Bain, is absolutely phenomenal ... he listens to the customer and makes car buying or even just looking a pleasant experience. He called within 24 hrs. to ask about how we were liking the purchase too. Can not say enough great things about Greg, about Mark the Gen. Mgr. and the dealership all around ! Don't buy in Chattanooga -- make the 20 min. ride ! You won't be sorry ! More

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