Greg Thoma

I typically do not leave negative reviews, but my recent experience with this service department was deeply disappointing. From the outset, communication was inconsistent, and several commitments made durin experience with this service department was deeply disappointing. From the outset, communication was inconsistent, and several commitments made during the process were either delayed or not fulfilled as promised. Attempts to resolve the issues directly with the department were met with minimal responsiveness and a lack of accountability, which only added to the frustration. I have since raised these concerns with KIA North America, who confirmed they are reviewing the situation. While I hope this leads to improvements in how the department operates, I have my doubts as the lack of professionalism and integrity looks to be systemic. More

Report | Print

This service manager is honestly the worst I've ever dealt with and I've bought seven or eight cars from different dealerships over the years. Customer service is a thing of the past, at least with thes dealt with and I've bought seven or eight cars from different dealerships over the years. Customer service is a thing of the past, at least with these guys and Greg thinks that he can intimidate people and condescendingly talk to them as if he's a drill sergeant from the military. When I had an issue with my vehicle he told me that I shouldn't bring my car to them since I didn't buy it from them and that I should go to the dealership I purchased the car for my warranty service even though that's not how warranties work. I've contacted Kia's corporate office and reported him and I hope more people will come forward because first Kia used to be a decent place once upon a time it has since become a money grab typical stealership and will not get a dime of my business ever again. If I could I would give him no stars. More

Report | Print

We were totally let down and very unhappy by the lack of courtesy that we were treated with by one of the service reps at this dealer. There is only 3 reps at this dealer. Brian, Odín and Sang. Brian and Od courtesy that we were treated with by one of the service reps at this dealer. There is only 3 reps at this dealer. Brian, Odín and Sang. Brian and Odín were great! They’re anlways very courteous to our needs. Especially Brian. Brian is usually the rep who we deal with for any issues we might have with our vehicle. Unfortunately when we needed a new appointment for work to be done, I was connected with a service rep named Sang Bae. Let me tell you, Sang has no business answering phones and helping customers if he’s going to be treating them the way he treated me when I asked for a new appointment! I talked to Sang and was told Brian was out ill. I was fine with that. I then told him that I needed to schedule another (#3) appointment to have my car worked on and he totally declined to do so as soon as I mentioned that I usually work with Brian and that I knew he was out ill. He immediately started acting like a total jerk and declined to make me an appointment and said for me to call back when he was back. I then told him that at that point I just needed an appointment so I could get my transportation situation handled for drop off and he continuously declined to do so and gave me the worst attitude. I think I have ever received at a dealership. I was so angry that I let a day go by before calling back to speak to someone else. I made it clear to him that at that point I just needed an appointment. He could’ve made my appointment under Brian’s name and handled the situation professionally. Instead he totally acted otherwise and this has now cost them a loyal customer willing to drive an hour out of his way for their service. I was doing my best to work with the service reps regarding the issue and was doing my part in scheduling transportation for vehicle drop off and pick up, since we had chosen to continue working with 1st Kia even if it was that far away from us in comparison to the Kia dealer that is only about 5-10 minutes from our house. We were just that happy with 1st Kia after the purchase of our Telluride. I’m sorry to say that even though my issue was taken care of, professionally and courteously by Brian, I will more than likely not be returning to have work done here as long g as Sang is “helping” customers. He definitely needs to realize what his job asks for and how he’s supposed to treat the customers who shows to come to this dealer. There is a lot of competition out there for him to be chasing away the customers they currently have. Sorry for the rant, but service rep/writer, Sang Bae, needs to be mentioned here. More

Report | Print

From February through May of 2020 they refused to perform an engine fire safety recall on my car; they kept blaming "server issues". When my engine began making noise last month I asked about coverage for th an engine fire safety recall on my car; they kept blaming "server issues". When my engine began making noise last month I asked about coverage for the work performed and they lied to me- they said there was none at all. I found the recall notice with the correct terms and brought it in, their service rep Sang refused to even look at it. When I persisted, service manager Greg got involved and his contribution was hostility. He lectured about the length of his workday and the number of appointments they had. He called me a child and then refused to give his own name. Collectively their entire service department prioritized their own convenience over the safety issues their own work failed to resolve. More

Report | Print

Sang and Greg went above the call of duty to help me with a contact issue. They spent an extra hour making calls and working with vendors to resolve the issue. a contact issue. They spent an extra hour making calls and working with vendors to resolve the issue. More

Report | Print

The service department is the worst. Total rip off scammers. Took my SUV in because the engine light kept coming on. They claimed it was the camshaft sensor so I said go and replace it. Then the next scammers. Took my SUV in because the engine light kept coming on. They claimed it was the camshaft sensor so I said go and replace it. Then the next day they claimed the spark plug wires were bad which were less than a year old so I went over picked them up and returned with new ones. Later they said it was all fixed so I paid over $300 and picked up the car. The next week the engine light came back on so I took it back. They had it for 2 more weeks then called and said they don’t have time to figure out the real problem. I asked for a refund but they refused. Total xxxxxxx lying rip off xxxxxxxx. All they did was reset the computer so the light would go off. To top it off there were tiny white speckles of paint on the hood and windshield. since they left it outside. Don’t trust these crooks !!!! More

Report | Print

Satisfied customer with service department It’s a pleasure dealing with Robyn Evans, she always takes good care of us. My husband met Greg Thoma, he was very helpful and really went the extra m It’s a pleasure dealing with Robyn Evans, she always takes good care of us. My husband met Greg Thoma, he was very helpful and really went the extra mile to help us with our problem. We were very satisfied with the results. More

Report | Print