Greg Taylor

I cannot say enough amazing things specifically about this location OR Greg Taylor- run to Rusty Wallace Kia ALCOA!! My amazing experience started with Greg who is THE BEST from start to finish (and mult this location OR Greg Taylor- run to Rusty Wallace Kia ALCOA!! My amazing experience started with Greg who is THE BEST from start to finish (and multiple times in between lol)- I have been taken advantage of in the past by salespeople- NOT him. He is a true family man and you can actually trust he will treat you as he would his wife or children and have your best interest at heart. He was more than patient enough with me throughout the car buying process (I am not the easiest cookie by this point in life lol) and I got an amazing deal thanks to him. He is extremely hands on and involved even AFTER completing the sale- and I had a false alarm w my car only a week after getting it and couldn't be MORE IMPRESSED with his continued care and customer service (answering and helping me after hours on the wknd!!), and this compliment extends to the service dept in the dealership as well. Donna was my first point of contact for that and she was really on the ball getting things set up to be checked out asap and accommodations made. Nick, the service advisor, could not be more courteous, helpful, and efficient. I feel so good knowing my car will be under his care when needed in the future!! I honestly didn't know what I could expect from a dealership service dept so that was a wonderful surprise. I can happily report that it was an accessory I had placed on my Kia Soul that caused the engine not to start (a safety feature), hate the drama that ensued to figure that out :P, but can say without a shadow of a doubt I made the right decision to make such a large purchase with Kia Alcoa bc I know how I will be treated if any issues DO arise!! Greg has continued to follow up with me since I got my car back. The customer service at this specific location is just outstanding. My car is amazing and so much fun to drive, but that much more great having the security I feel thanks to the dealership I got it from! Most people can't say that with certainty after just the first week of buying their car hehe but I can! Thanks so much again Greg for helping me make the best decision!!!! More

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A great experience with Greg. He was professional, accommodating, and made the sale easy and not at all stressful He was professional, accommodating, and made the sale easy and not at all stressful More

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Greg Taylor was great to work with and he was very knowledgeable. He didn’t haggle us and was great with our three kids. We came in knowing what we wanted and he helped us get the vehicle we needed fo knowledgeable. He didn’t haggle us and was great with our three kids. We came in knowing what we wanted and he helped us get the vehicle we needed for our family. More

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I returned to the Rusty Wallace KIA dealership because of my first experience with Greg Taylor and my purchase of a used KIA Soul. Total professional in his knowledge and ability to help us find just the ri my first experience with Greg Taylor and my purchase of a used KIA Soul. Total professional in his knowledge and ability to help us find just the right car, at a very reasonable price. No pressure…very thorough in explaining all the options…I’m delighted to say that our second time working with Greg was as great as the first!! I highly recommend you give him a call!! More

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Greg Taylor is the best. He is very patient and considers a lot for customers. For example, he would let you do the test driving before you make any decisions. In my case, he He is very patient and considers a lot for customers. For example, he would let you do the test driving before you make any decisions. In my case, he helped me to trade in my old car and brought it back to the store as well, and got my lost title replaced and the insurance switched. It was really nice for me because I am an international student here, and we never deal with car stuff before. I really appreciate his service and help. Please call Greg without any hesitation. More

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Great people, great selection, customer focused. Terrible location; not enough room in the parking lot, overcrowded. Terrible location; not enough room in the parking lot, overcrowded. More

by 4castles Verified Customer Verified Customer

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The sales people are not overly pushy though the service department is always a wait to get into department is always a wait to get into More

by HEATHERLEWRIGHT Verified Customer Verified Customer

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Great customer service and very timely. Service was done before the projected time for completion. Service was done before the projected time for completion. More

by dmunsey29 Verified Customer Verified Customer

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After having a poor experience at another Kia dealership, I spoke with Greg Taylor at Rusty Wallace Kia in Alcoa. Greg was so easy to work with. He also had the finance manager call me directly, who gave me I spoke with Greg Taylor at Rusty Wallace Kia in Alcoa. Greg was so easy to work with. He also had the finance manager call me directly, who gave me a great deal on my trade-in as well as financing plan I wanted. They truly made me feel like a valuable customer, with Greg even reaching out after the sale to make sure I am happy with my new 2024 Sportage SX Prestige. I've already given Greg's business card to a few friends and intend on bringing all of my future business to him and this dealership. More

by Angelast71 Verified Customer Verified Customer

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Was very accommodating when I had to leave my car there due to travel! Very pleased with my service. due to travel! Very pleased with my service. More

by REBECCA Verified Customer Verified Customer

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