Greg James

On 1/14/2024 I experienced complete engine failure in my 2023 Silverado ZR2 at 5,290 miles. This failure was covered by warranty, but my surprise and disappointment was beyond explanation. I never expected 2023 Silverado ZR2 at 5,290 miles. This failure was covered by warranty, but my surprise and disappointment was beyond explanation. I never expected engine failure in a brand new vehicle. It occurred on a Sunday and on a whim I texted Greg James who was the sales rep I worked with. He actually replied and expressed his understandable and assured me they would get it fixed and get me in a loaner. I was in a loaner the next business day. Stephen from the service department provided me with updates as best as he could and was understanding and patient with me throughout the entire process. Greg also checked in with me and sought out updates for me. There was a delay securing some parts to compete the work and that was communicated to me. Beginning of week 5, Stephen let me know they expected to have the work done by the end of week on 3/1/2024. True to their word the engine was completely replaced and ready for pick up on 3/1. I have put 1600 miles on the new engine and all has been well so far and I’m beginning to trust my dream truck again. Thank you Eldorado Motors!! More

by AARON.GILLESPIE Verified Customer Verified Customer

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They made the car buying experience easy. Salesman was friendly and made me feel like an important customer. Salesman was friendly and made me feel like an important customer. More

by OLIVIAHEINZ Verified Customer Verified Customer

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Should be the only stop in your car search this store went above and beyond to make the deal happen so happy with my new Chevy suburban went above and beyond to make the deal happen so happy with my new Chevy suburban More

by BOBBYEVANS2011 Verified Customer Verified Customer

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Great place to buy a car! ! Great salesman, Greg!!’ Great finance guy, Paco!! Highly recommend!! ! Great salesman, Greg!!’ Great finance guy, Paco!! Highly recommend!! More

by JMWILSON53 Verified Customer Verified Customer

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Greg James is first class! He is so helpful and knowledgeable. I am thankful for him. He is so helpful and knowledgeable. I am thankful for him. More

by JODIPASQUA Verified Customer Verified Customer

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Greg is a friendly and personable salesman who makes the buying process easy. Byron in financing is kind and knows how to explain complicating numbers in an easy to understand way. buying process easy. Byron in financing is kind and knows how to explain complicating numbers in an easy to understand way. More

by RYANPASQUA Verified Customer Verified Customer

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My favorite Chevrolet dealership to buy from. Fair and honest pricing to go with friendly service. Fair and honest pricing to go with friendly service. More

by Silveraydo Verified Customer Verified Customer

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It is close to my home and convenient for me. Moreover, my Service Advisor, Stepen McAnally is always friendly and makes a point to work within my schedule. Moreover, my Service Advisor, Stepen McAnally is always friendly and makes a point to work within my schedule. More

by RVPJOHN Verified Customer Verified Customer

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They always take care of me! ! Greg is the best and is always quick and efficient! ! Greg is the best and is always quick and efficient! More

by LAKETEXOMAAIR Verified Customer Verified Customer

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Greg was great. Oscar spent more time telling me how many stars to give him than we spent talking about the truck Oscar spent more time telling me how many stars to give him than we spent talking about the truck More

by GRANTAMULLER Verified Customer Verified Customer

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