Greg Holland | Page 29

Replacement vehicle I had some issues with a Beetle TDI beginning Dec. 15. The customer service and especially the service was outstanding. I was so surprised how efficie I had some issues with a Beetle TDI beginning Dec. 15. The customer service and especially the service was outstanding. I was so surprised how efficient and CARING the service personnel were through the process to getting a new replacement. They are great--I highly recommend them. I had bought a VW years ago from another dealer-NO comparison to my service at North Penn. You won't be sorry working with them if you want to purchase a VW More

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Very Good Car Buying Process First time I was ever in the dealership was about a month ago. Was received by Greg Holland. Shared with Greg that this was going to be a gift for my First time I was ever in the dealership was about a month ago. Was received by Greg Holland. Shared with Greg that this was going to be a gift for my two sons. Greg took the time to make us feel welcomed and explained everything to me and my son about what the features were of the Jetta. He listened to what our needs were and saw that we found the right car for our needs. Afterwards dealt with Jason to complete the transaction. He was honest , pleasant not trying to sell us a bunch of options we didn't need. Thanks very much North Penn. We will be referring you. More

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Third vw, second from this dealership. Always kind and willing to help. I will always come here for my vehicle purchases as long as I live in the area. Thanks guys! Always kind and willing to help. I will always come here for my vehicle purchases as long as I live in the area. Thanks guys! More

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best place to buy or lease vw cars in pa stopped by sat afternoon for looking to trade in my car for a lease. they gave me more for my trade in than any other dealerships and leasing program stopped by sat afternoon for looking to trade in my car for a lease. they gave me more for my trade in than any other dealerships and leasing program was best deal I could fine near me. Greg Sales person was awesome as usual. I did buy a car from him last year. transaction was smooth and I was in n out of dealership in less than 2 hours with all paperwork and trade. great place to due business and love their customer service. More

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Customer Service Beyond Compare! I read that the key to great customer service is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferab I read that the key to great customer service is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected ways! That's just the level of service I received from Greg and Derek, twice. Jeff and Jason also helped to make my experience a memorable one! "Customer service represents the heart of a brand in the heart of its customers." I'll be back for my third Passat. Thanks guys! More

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This dealership makes car buying easy For some reason My wife and I always look at cars in the coldest of weather and lots of ice. This is our 3rd car we purchased from NPVW. Each time For some reason My wife and I always look at cars in the coldest of weather and lots of ice. This is our 3rd car we purchased from NPVW. Each time was very pleasant. Our salesperson was Greg Holland. (the same one for the other 2 cars as well) Greg always responds in a timely manner. He was also very patient the last time when it was 15 degrees and we were looking at 4 different cars outside. We had an issue about a year ago and Greg even got us a loaner car when the rental dept was out of cars. Thanks to Greg, Jeff, Jason and John for working very hard to get our deal done. They all went above and beyond in helping us. It also says a lot for a dealership that has very little turnover in sales staff. This helps the customer due to the fact that they know what they are talking about and can answer your questions then and there More

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Friendly and Helpful - an Ideal experience I had been searching for a reasonably priced used vehicle for 2 weeks after my old car died. I went from dealership to dealership finding unknowledgea I had been searching for a reasonably priced used vehicle for 2 weeks after my old car died. I went from dealership to dealership finding unknowledgeable or aggressive salespeople. I was not previously interested in a VW but I saw an ad online for one of their cars and ended up stopping in. The salesmen were very helpful and seemed to work as a team rather than against each other. It was a very comfortable experience and the car was in great shape for my price point. I bought the vehicle and I couldn't be happier with it so far. Only negative was one of my tire valve caps was missing but that was easily replaced. All and all I highly recommend this dealership if you want a great car buying experience. More

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Purchase of used 2013 Passat SEL Premium Great experience. Fourth car purchased from yhis dealership. Only negative was no full tank of gas on a used car purchase. The service department is a Great experience. Fourth car purchased from yhis dealership. Only negative was no full tank of gas on a used car purchase. The service department is also excellent. More

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Highly Recommended - Purchased Two Vehicles From Them I just traded up to my second VW from North Penn, and they'll be my first choice when I trade up to my third. Their "laid back" approach to selling - I just traded up to my second VW from North Penn, and they'll be my first choice when I trade up to my third. Their "laid back" approach to selling - no pressure tactics - makes them easy to do business with. They really worked hard to give me a fantastic deal on a great car, and they went out of their way to accommodate my special requests. All said, they're a friendly, knowledgeable, courteous team of professionals. My buying experience there was quite positive - twice! I would not hesitate to send my family or friends there. More

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Great Experience Overall at North Penn VW We drove two hours (124 miles) to look at and buy a 2011 Golf TDI. And I must say that the car was everything that it was described to be by Greg Holl We drove two hours (124 miles) to look at and buy a 2011 Golf TDI. And I must say that the car was everything that it was described to be by Greg Holland over the phone. The sales staff, Bill Kurz and Fred Shelp, were very accommodating even when we had to wait to get the service department to fix something before we could take the car. I would recommend North Penn VW to anyone up our way and tell them "It's worth the drive" to check them out. Thanks Again for all your help. Rich K. More

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