Greg Gilliam

All thee people are great! Very nice and helpful and know what they are doing. Would recommend them for everyone Very nice and helpful and know what they are doing. Would recommend them for everyone More

by bugman2112 Verified Customer Verified Customer

Report | Print

I have taken my Jeep to this location for over ten years. Greg and the Jeep service team are friendly and efficient, and ensure my vehicle is kept in great condition. I always appreciate their time and effor Greg and the Jeep service team are friendly and efficient, and ensure my vehicle is kept in great condition. I always appreciate their time and effort. More

by STANEKDVM Verified Customer Verified Customer

Report | Print

They were very polite and informative with great advice will definitely be coming back for more Maintenance will definitely be coming back for more Maintenance More

by Erekwitad Verified Customer Verified Customer

Report | Print

Very nice knowledgeable service department Steve was very polite got me in quick and had my oil changed polite got me in quick and had my oil changed More

by billgill1141 Verified Customer Verified Customer

Report | Print

My experience was terrible, had some steering components replaced then I drove 800 miles and found 3 lugnuts loose on one tire and 1 lugnut loose on another tire that I could turn with my fingers. I tighten replaced then I drove 800 miles and found 3 lugnuts loose on one tire and 1 lugnut loose on another tire that I could turn with my fingers. I tightened them up and found all of the lugnuts were loose and conveniently the tire monitor system is intermittently coming on for the drivers side front tire….weird. I called the dealership to report this and the service advisor sounded like he could care less and was going to have the mechanic call me, why?. Still waiting on that phone call. The steering on my truck still feels loose so I will be taking it to another shop to have spitzers work checked out and to diagnose why the steering is still loose and why, conveniently, the tire pressure monitor system is now intermittently coming on. More

by LANE.BRUBAKER Verified Customer Verified Customer

Report | Print

Awsome staff helpful gets the issues solved up front on pricing and scheduling and wait time pricing and scheduling and wait time More

by jodoinbrian Verified Customer Verified Customer

Report | Print

I wish I had asked more individuals for their names, but every person I encountered at Spitzer of Mansfield was wicked nice. They never give me a hard time when I'm running late to get my oil changed. Tim t every person I encountered at Spitzer of Mansfield was wicked nice. They never give me a hard time when I'm running late to get my oil changed. Tim took the time to answer every single (fairly stupid) question I had, including showing me the location of my windshield washer reservoir... which was super obvious... after also showing me how to open the hood. They even gave my Jeep its first desperately needed bath. I wouldn't take the time to write a novella-length comment if I didn't appreciate their customer service. . More

by cleothecutie Verified Customer Verified Customer

Report | Print

Kendra and the spitzer service center are always fantastic to work with. The quality of care with the cars is matched by their quality of care with their customers. They know that keeping us on the fantastic to work with. The quality of care with the cars is matched by their quality of care with their customers. They know that keeping us on the road is an investment, but they also treat us like we are one of their own family, so they always make sure the service is safe and thorough before putting their customers back on the road. I will continue to purchase jeep when my own car is no longer driveable, solely due to the spitzer service center being so exceptional and trustworthy More

by AMANDABCROWLEY Verified Customer Verified Customer

Report | Print

Tim is always great at the service center. He works to help me understand what needs to be done with my vehicle and how long it’s going to take. He works to help me understand what needs to be done with my vehicle and how long it’s going to take. More

by 6509 Verified Customer Verified Customer

Report | Print

I was recommend by another shop to take my Jeep to Spitzer CDJR Mansfield. My instrument cluster went black and quit working. Ordered and paid up front on 2/10/25 and was told it will arrive in a week Spitzer CDJR Mansfield. My instrument cluster went black and quit working. Ordered and paid up front on 2/10/25 and was told it will arrive in a week. A week came and went with NO communication. I stopped in on week 2 to inquire. Was told “not sure where it’s at, I’lll call you tomorrow with info.” Never got a call. Waited another week and stopped in. Was given another ETA and told again I’d receive a call that day or the next day at latest. No call. Stopped in the following week to find out the status. Again I was met with the “we don’t know” answer the provided with another ETA. I finally spoke to the person in charge a month later. When I met him he had his legs on his desk with his cell phone in hand. I explained that I don’t get call backs when I’m told and that no one can tell me when I’d receive the part. This individual called in another person for me to tell my experiences to a second time. Blame was placed on Stellantis. I was told that the instrument clusters are VIN specific but also was told there’s not enough Gladiators in salvage yards to get the instrument cluster. After getting this info I knew that no one had a legit answer as to when I’d receive the cluster or why it was taking so long. I started checking weekly with the same result. I’ve been told, “I don’t know what to tell ya” to “we aren’t just holding on to your part man!” I was told to call Stellanits myself, so I did. Stellantis customer service is even more atrocious. I was given a case manager and case number that I only spoke to once. The case manager confirmed that the clusters are NOT VIN specific! I was given another ETA that came and went. Another month passed until I finally chatted with someone on the Stellanits website. I explained everything in detail from my experience with Spitzer CDJR Mansfield having no idea what is going on to being told how many times there was an ETA provided that came and went. The NEXT day Spitzer CDJR Mansfield called to inform that the cluster had arrived. Spitzer called me back later that day to tell me that the parts guy said that I didn’t pay for the cluster! I reminded that I have the receipt showing full payment to include labor! Had to cal me back after looking into their records to tell me that I did in fact pay and, “it’s all good!” When I picked up my Jeep I was given a bill for labor! I reminded that I had paid everything in full the day the part was ordered. I was then told labor wasn’t included! I showed my receipt where in fact it was! In conclusion, I will never own another Jeep after this circus. I will not entertain a Spitzer CDJR Mansfield generic response to this review and I will go out of my way to another Jeep dealer if I need anything further before selling. I will not be returning to Spitzer CDJR Mansfield. I want it to be known that the tech who worked on my Jeep, did a fantastic and professional job. More

by Chinds Verified Customer Verified Customer

Report | Print