Greg Gilliam

Upfront and truly honest caring professional dealership, they are #1 Tim Wolford sets the gold standard in this service depth. they are #1 Tim Wolford sets the gold standard in this service depth. More

by Tom Mason Verified Customer Verified Customer

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Neglect from Spitzer Management & Alarming Response from Dodge I’m writing this review after a deeply frustrating and disappointing experience with Spitzer Motors of Mansfield and Dodge. My 2023 Dodge Horn Dodge I’m writing this review after a deeply frustrating and disappointing experience with Spitzer Motors of Mansfield and Dodge. My 2023 Dodge Hornet has been at Spitzer since January 14, 2025, for a major electrical issues—specifically, the battery failing to hold a charge. This issue first started in January 2024, and despite several documented repair attempts and over 70 consecutive days out of service and at the dealer, there is still no resolution. What’s even more shocking is the complete lack of accountability from Spitzer’s management team. Communication has been poor, leadership has been unresponsive, and I’ve been left completely in the dark about progress—or the lack thereof. Rather than take ownership or escalate the matter effectively, Spitzer management has simply let this drag on and blamed Dodge Corporate. To make matters worse, I was told that Dodge's position is that the Hornet is only expected to hold a battery charge for one week or maybe two if I'm lucky. That’s completely unacceptable for a modern vehicle, especially one still under warranty with only 13,000 miles. If that is truly Dodge’s stance, it is both alarming and absurd—and it speaks volumes about how seriously they take product reliability and customer satisfaction. As a long-time Dodge customer, this entire experience has been insulting. My Hornet sits at a dealership with no clear path forward. The lack of transparency, urgency, and support from both Spitzer Motors’ leadership and Dodge corporate has been appalling. I cannot, in good faith, recommend Spitzer Motors of Mansfield to anyone looking for responsible service, follow-through, or professional management. And I strongly caution anyone considering a Dodge Hornet. 📅 Update (3/28/25): Spitzer called to say they’re done trying to fix the car. I picked it up. The next day the alarm went off randomly, and now the car won’t start—battery is dead again. Dealer and Dodge have washed their hands of it. Car is not fixed... More

by JGRAY22 Verified Customer Verified Customer

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My experience was nice. i wish they would pint out what is actually due according to my mileage for service plan So I can stay on top of recommendations. Excellent staff a i wish they would pint out what is actually due according to my mileage for service plan So I can stay on top of recommendations. Excellent staff and very friendly Thanks for getting me in with such short notice More

by Darcycassini Verified Customer Verified Customer

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Always a great and friendly experience. Super fast and reliable service, will continue to bring my vehicle back every time. Super fast and reliable service, will continue to bring my vehicle back every time. More

by tim@pinnacle-brandmanagement.com Verified Customer Verified Customer

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Helpful, friendly staff. My salesman took very good care of me throughout the sales process. My salesman took very good care of me throughout the sales process. More

by MEDIC127 Verified Customer Verified Customer

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This dealership is the best! We always come here for work done on our car. We get the best service in the most polite and quickest time. Everyone is respectful knowledgeable and We always come here for work done on our car. We get the best service in the most polite and quickest time. Everyone is respectful knowledgeable and lighthearted. We actually enjoy going to our Spitzer dodge garage. Thank you guys Sharon More

by Sharon Beyer Verified Customer Verified Customer

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They went out of their way to complete old recalls on our trucks that was missed over the year ,Thank you trucks that was missed over the year ,Thank you More

by dennis.golden Verified Customer Verified Customer

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I bought my Jeep from them 2 years ago and used their service. They have always been able to help me and provide a great service for my Jeep Gladiator I appreciathe crew in Mansfield service. They have always been able to help me and provide a great service for my Jeep Gladiator I appreciathe crew in Mansfield More

by DOOZLER78 Verified Customer Verified Customer

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I was calling about my jeep because of a year 1/2 ago I took it to spitzer in mansfield and the doors and hood had bubbles on them so they was going to replace them since they was under Warrenty I I took it to spitzer in mansfield and the doors and hood had bubbles on them so they was going to replace them since they was under Warrenty I was so happy so they set it up with a bodyshop on April 8th to fix it .so it took almost 2 months to fix it in the middle of them fixing it they told me they didn't have the hood or the back door so they would get ahold of us when it came in gm body shop updated us July 30th saying it still hasn't came in and would update us as soon as they have them in we never heard anything else from them and spitzer never contacted us at all i called gm body shop on January 6th and left a message and no one responded so I called again February 17th because I got distracted with life and was sick and they said they would check into it i thought nothing about it again until I went to spitzer feb 25 to get my oil changed and I started questioning if they was in yet and Gregg tells me it's out of Warrenty and there's nothing he can do about it first off how was it out of Warrenty when this started It was under Warrenty it's not my fault the parts wasn't there, second off i got no call from spitzer at all no updates no nothing i just want my jeep fixed it isn't right to us at all not to fix it when it wasn't are fault at More

by SSABLE1050 Verified Customer Verified Customer

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Very kind checked on us frequently to let us know what was going on with our car kept us updated was going on with our car kept us updated More

by OOOHANNA Verified Customer Verified Customer

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