Gray Thompson

The first Jeep I bought has a repair part on extended back order. Fortunately the dealership has a high vehicle turnover and after waiting 2 weeks I told them I was done waiting for the back ordered pa back order. Fortunately the dealership has a high vehicle turnover and after waiting 2 weeks I told them I was done waiting for the back ordered part and to sell me a different jeep they had just gotten in. Their response was “sure, when is a good time to look at it”. The back ordered part from the first one isn’t their fault but they could have done a little research to see people all over the country are waiting for this very same part. A quick web search told me all about the back order. As for the 2nd jeep, it was prepped and ready when I got there. Took it for a test drive and the paperwork was rushed so that I wasn’t waiting longer than absolutely required. I needed to take the jeep in for minor service a week later. That is when I found out that the finance guy (Gray?) hadn’t completed the paperwork yet. I still haven’t gotten a letter from the bank doing the financing so I don’t know if the paperwork is done even to this day. I guess they’ll get around to it eventually. Overall, through the back ordered part headache to putting me in a different jeep of my choosing (much better jeep for my specific needs) they treated me exceptionally well. The minor service appointment I had to go in for was again exceptional service. This dealership is all about customer experience from the time you walk in the door until long after the sale and I’ll be shopping here again. My only critique is that the “bling department” needs more bling. Got a hat, shirt and duck but you could have gotten a larger part of my bling budget. You made me shop on Amazon instead :) More

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Salespeople and financing were excellent. Very low pressure and flexible. I feel like I got a great deal. Very low pressure and flexible. I feel like I got a great deal. More

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AutoNation Chrysler Jeep West Made buying a previously owned Explorer fast and easy. My salesman Joe was the best and buying online with him was a breeze. I shopped around for weeks so I know I got the be owned Explorer fast and easy. My salesman Joe was the best and buying online with him was a breeze. I shopped around for weeks so I know I got the best deal possible. They also arranged delivery halfway across the country arriving days before I expected. The truck driver was also a great guy. The whole process was handled professionally in just a few days and I love my new ride. More

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Estoy super contento con esta empresa de vehículo busque una solución y la resolvi en menos de 24 hoeas una solución y la resolvi en menos de 24 hoeas More

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Purchased a vehicle on November 15th. After multiple calls to the AutoNations, trash customer service line and a visit to the incompetent dealership, I am unable to register my vehicle du After multiple calls to the AutoNations, trash customer service line and a visit to the incompetent dealership, I am unable to register my vehicle due to a lost title. Purchasing a vehicle should not be this difficult. Autonation was eager to sell me a car but does not have the decency to call me and tell me that there was a delay or they sold me a vehicle without having the title. 1/10 experience and believe me, I will let them know how terrible of an experience this is. Also, I came in with a pre-approved letter and they told me they could get me a better deal using *Autonation* financing. They ran my credit 7 times with 7 different finance companies. Incredibly disingenuous. Not to mention the 1200.00 gap insurance that was 70% markup. That was my fault. I should have done more research. My question is, would MICHAEL MANLEY, JEFFREY BUTLER, COLEMAN EDMUNDS, JEFF PARENT, or CHRISTIAN TREIBER be okay with this type of service? Kevin Martinez, I am 100% disappointed in the service. The lack of leadership and inability to even attempt to correct this is beyond comprehension. Shame on you! More

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We could not be more happy. Working with Chen was a pleasure. He found exactly what I was looking for, at a better price than I expected. His, and the other staff's professio Working with Chen was a pleasure. He found exactly what I was looking for, at a better price than I expected. His, and the other staff's professionalism was very much appreciated. More

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Great to work with. We got a great trade in on our old Chevy truck We got a great trade in on our old Chevy truck More

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Paul always takes really good care of me and I won't stray again!! Thank you!! stray again!! Thank you!! More

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Very friendly, responsive staff who went above and beyond to get me the vehicle I wanted. to get me the vehicle I wanted. More

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This is my 7th or 8th purchase with this dealership. I keep coming back, and so I am satisfied. I keep coming back, and so I am satisfied. More

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