Grant Mckay
Grant Mckay at Murgado Lincoln of Chicago

Grant Mckay

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.5
77 Reviews
4.5

77 Reviews

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77 Reviews of Grant Mckay

August 04, 2025

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Employee Rating

Murgado lincoln of Chicago has great service. Grant McKay was very courteous and understanding to my service needs More

by RANDYWEATHERSBY3202.7
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Recommend Dealer
Yes

July 30, 2025

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They seem to have done the best they could but I did not get a good diagnosis to start on the brake problem I reported. I paid for work and now they want more.Seems unfair More

by vynessa.alexander
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Recommend Dealer
No

July 27, 2025

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Excellent help by polite staff. Our old car has an insurmountable issue, im delighted to report that the technician reviewed and tried to solve problem anyway! More

by SALLY71
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith, Randy Holder , I don’t remember their names.

Aug 01, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad our technician went the extra mile to help. We appreciate your trust in Murgado Lincoln!

July 27, 2025

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Clean and comfortable waiting area, I appreciate the chargers and drinks. Car washings seem to be a bit random if they are done or not. More

by jessnelz11
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith, Randy Holder

July 24, 2025

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Professional, Efficient and Friendly! They care about their customers and make sure they get the best possible service. More

by elizann52
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Recommend Dealer
Yes
Jul 25, 2025

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We’re happy to hear you felt well cared for and appreciated the professional, efficient, and friendly service. Our team is committed to delivering the best experience possible, and it means a lot to know it came through.

July 24, 2025

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I had a great experience. Fast, efficient and on time service! Grant is very professional and knowledgeable. More

by shahadalbayati
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Charles Chitava, Steve Riedl

Jul 25, 2025

Murgado Lincoln of Chicago responded

Thank you! We're glad to hear your visit was fast, efficient, and right on schedule. Grant will appreciate your kind words—he takes pride in delivering professional and knowledgeable service. We look forward to seeing you again!

July 21, 2025

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Grant does very well. Keep him around. He is the best. You need to replace old maga,ines More

by ahlbergg
Recommend Dealer
Yes
Jul 22, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words about Grant—we’re glad he’s been such a great help! We appreciate the feedback about the magazines and will make sure to update them soon.

July 19, 2025

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Recall was completed and I had no trouble retrieving car and understanding future needs for next visit More

by no24
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Recommend Dealer
Yes
Jul 22, 2025

Murgado Lincoln of Chicago responded

Thank you! We’re glad your recall was completed smoothly and that the next steps were clearly explained. We appreciate your feedback and look forward to serving you again!

July 17, 2025

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It was very clean, quick service and they let me know what was wrong with my car very quickly. Over all great place to get your car checked out! More

by hidalgoromero17
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith, Randy Holder

Jul 22, 2025

Murgado Lincoln of Chicago responded

Thank you, Hidalgo! We’re happy to hear you experienced quick, clear, and clean service. We appreciate your kind words and look forward to helping you again!

July 11, 2025

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Employee Rating

It's just that you need to use some force when you close the door. Maybe the door is short of lubricating oil. Ask them to help you apply some oil, but they say it will take hours to check. In fact, they ju More

by lishusheng
Recommend Dealer
Yes
Jul 16, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback. We’re sorry you felt your concern wasn’t properly addressed. Please contact our service manager at damian.ogrady@MurgadoFordLincoln.com so we can assist you promptly and make sure the issue is resolved.

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