Gracie Casanova

Was not to happy with updates on the service but service director grace did great and went above and beyond director grace did great and went above and beyond More

by miguelrodon Verified Customer Verified Customer

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In regards to the dealership, the person that checked me in was spectacular the mechanic went above and beyond doing the oil change and checking the car over very thoroughly very efficient promising in an h in was spectacular the mechanic went above and beyond doing the oil change and checking the car over very thoroughly very efficient promising in an hour and a half. It took less than one hour extremely professional very nice team in regards to the checkout process the cashier and head cashier very disappointing. I understand the credit card fees so I offered to pay in cash to avoid a 3% fee and they don’t have cash and they’re not going to be able to give me my change back And not very pleasant when they said that took extended period of time to get the correct change back because it was unacceptable again cashier cashier and the assistant, both female and the male extremely unfriendly More

by Weebagit Verified Customer Verified Customer

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Fabulous loved the whole team. Especially Federico who Super knowledgeable and working with an efficient team. Straight to the point. They listen to the needs and demands of the cl Especially Federico who Super knowledgeable and working with an efficient team. Straight to the point. They listen to the needs and demands of the clients and work all around the clients satisfaction and benefits. I had a great deal with Hollywood Jeep Chrysler and I’m telling all my colleagues about it. The car (Grand Jeep Cherokee Laredo) was exactly what I was looking for in matters of budget safety and luxury. Thanks to the finance department handled by JC who was working his best with Capital one and made my life and all the hassle of the process and paperwork easy. The one who made that joined venture deal with Capital One is genius. More

by Corine EL NEMS Verified Customer Verified Customer

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Very well taken care of very professional All around did great work with great service great work with great service More

by peester3 Verified Customer Verified Customer

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Great dealership to have your jeep worked on. They treat you like you’re driving a high class luxury vehicle. My service advisor was one the top advisers I’ve dealt with in years. I will continue They treat you like you’re driving a high class luxury vehicle. My service advisor was one the top advisers I’ve dealt with in years. I will continue to come here as long as she is here and I have my jeep. Thank you thank you More

by Kylepurchas Verified Customer Verified Customer

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The staff is kind and compassionate kept me well informed of the repairs. Bryan is an outstanding manager the store is clean and well organized. of the repairs. Bryan is an outstanding manager the store is clean and well organized. More

by leonardgiuliano Verified Customer Verified Customer

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Absolutely one of the most unprofessional and disorganized experiences I’ve ever had with a dealership. We brought our Jeep in back in April due to concerning transmission issues—just shy of our disorganized experiences I’ve ever had with a dealership. We brought our Jeep in back in April due to concerning transmission issues—just shy of our warranty mileage—and were assigned a service advisor named Jorge. He assured us diagnostics would be handled promptly, but that no loaner would be provided, so we paid out of pocket for a rental. After keeping our vehicle, he asked us to pick it back up and wait for a response from Jeep. Weeks went by, with Jorge stringing us along, claiming he was attempting to replicate the issue with another car to provide Jeep with proof—essentially suggesting fraudulent behavior. Then, without so much as a call or update, he quit the dealership. We later found out he had quietly closed our ticket and never passed the case along. The next advisor attempted to help but also misled us with incorrect information. When I spoke with the manager, Gracie, her only explanation was that “he’s new and still learning.” That’s not a justification for the continued lack of accountability, miscommunication, or failure to properly escalate the issue—especially with a warranty deadline rapidly approaching. We are now nearing the mileage limit and still have no resolution. This dealership has not only wasted our time and money, but jeopardized our vehicle’s coverage through their negligence. I strongly urge leadership to take ownership of this failure and reach out to resolve this properly More

by Ahvdr Verified Customer Verified Customer

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Great service, great staff. I’ll be back for my next service. Great experience. Thank you. I’ll be back for my next service. Great experience. Thank you. More

by manuelez1053 Verified Customer Verified Customer

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The advisor that assisted me was knowledgeable and helpful. The facility was very clean and that includes the bathrooms. Personnel were friendly. helpful. The facility was very clean and that includes the bathrooms. Personnel were friendly. More

by dlaurent5050 Verified Customer Verified Customer

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Service department is not helpful at all, they lie, they take their sweet time and don’t seem to want to help at all take their sweet time and don’t seem to want to help at all More

by ksmith888908 Verified Customer Verified Customer

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