Gracie Casanova

Mechanics are not well trained They do not know how to do a proper diagnostic of your car do a proper diagnostic of your car More

by jfherrera11 Verified Customer Verified Customer

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Mechanics are not well trained Don’t know how to do a proper diagnostic of your car proper diagnostic of your car More

by jfherrera11 Verified Customer Verified Customer

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Excellent very professional very polite I fell very comfortable talking to then they understand my needs. When I go there and speak to then comfortable talking to then they understand my needs. When I go there and speak to then More

by hildagomez24 Verified Customer Verified Customer

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Really Bad customer service! !!! There's no way to talk to anyone, no one knows anything about your car, they don't answer calls and you have to go in person to realize they have !!! There's no way to talk to anyone, no one knows anything about your car, they don't answer calls and you have to go in person to realize they have no communication with the specialists. My car went two weeks without any mechanic checking it, when Neyma told me it was a one to two day diagnostics, not even the manager has any idea how to have a good customer service, Neyma is unfriendly. The worst place I would never go back to again. Terrible! More

by keyla Esser Verified Customer Verified Customer

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The staff is attentive and works well with their clients. Will definitely recommend to anyone in search of a vehicle. They strive to make your experience as smooth as possible. Everyone is very polite and fr Will definitely recommend to anyone in search of a vehicle. They strive to make your experience as smooth as possible. Everyone is very polite and friendly. More

by diamond9268 Verified Customer Verified Customer

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Great service , highly recommended , professional service,professional staff, communication, knowledgeable service technicians,clean environment,,extremely pleased service,professional staff, communication, knowledgeable service technicians,clean environment,,extremely pleased More

by bogenesis@yahoo.com Verified Customer Verified Customer

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The car needed service on the electrical system and they made accommodations to have it tested early and get to work on it and get it out with in 2 days made accommodations to have it tested early and get to work on it and get it out with in 2 days More

by MCALEF Verified Customer Verified Customer

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Hollywood Chrysler Jeep Service Department is making positive changes. Service was great. Thank you Neyma positive changes. Service was great. Thank you Neyma More

by lilgray003 Verified Customer Verified Customer

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Horrible customer service, do not expect a call back if they tell you that they will.. you have to keep calling over and over.. they always make you feel like you are bothering them. they tell you that they will.. you have to keep calling over and over.. they always make you feel like you are bothering them. More

by Fabiola minuty Verified Customer Verified Customer

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I am a recent unhappy customer of the Hollywood Chrysler Jeep Service Department. On April 26, I brought my vehicle into the dealership for basic service. Specifically, I requested my first oil change and m Jeep Service Department. On April 26, I brought my vehicle into the dealership for basic service. Specifically, I requested my first oil change and my first tire rotation, both services to be covered by “Jeep Cares”. I left my vehicle at service and went inside to wait. After approximately 90 minutes I returned to the service area and was told they had just completed the service on my Jeep. The service writer, Caylie, advised me that everything was completed. At this point I asked if the tire rotation had been performed and she immediately replied, “yes”. I asked if she was sure and she called out to a technician who was nearby. The technician responded that he didn’t do the tire rotation because he couldn’t find the wheel key. He also advised the tires were within “spec” and did not need to be rotated. Despite the tire rotation not being performed it was listed on the service order as complete. I asked Caylie to remove the tire rotation from the receipt because the work wasn’t done and she advised that she could not change the work order, but to ask the cashier. I went inside and asked the cashier for a work order that accurately reflected the work done and was told she could not modify the work order. Caylie was called into the cashier area, and I advised I was concerned that the dealership would “bill” for the service that wasn’t performed. Caylie hand wrote I was assured by Caylie that the dealership would not bill for work that was not performed. Caylie then wrote “Not done -Caylie” on my copy of the receipt. I advised her that was not sufficient and requested a manager. After approximately ten minutes Gracie came into the cashier area and identified herself as the service manager. I advised Gracie of my concerns and she also advised she could not modify the incorrect service order. After a significant period of back and forth, with both Caylie and Gracie leaving and returning to the cashier area I was given a second work order that states only “Rotation was not performed” and “Info Information Only.” Throughout this entire time period both Gracie and Caylie repeatedly assured me that the tire rotation would not be charged. On 4/29, while looking at my “Jeep Cares” account I see that your dealership did deduct my credit for the tire rotation, WHICH WAS NOT PERFORMED. On May 1 a customer rep called me from the dealer and I relayed my circumstances. Approximately 30 minutes later I received a call from Richard Hernandez the general manager. I relayed the story again and Richard advised he would call me back before the end of the day. It has been two weeks today and I am still waiting for that phone call. With at least 5 Jeep dealerships within a 30-minute drive, I will definitely NOT be returning to this one. More

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