Gracie Casanova
Gracie Casanova at Hollywood Chrysler Jeep

Gracie Casanova

Service Manager

Hollywood Chrysler Jeep

2100 SR 7
Hollywood, FL 33021

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3.9
27 Reviews

Languages Spoken

English English

Spanish Spanish

3.9

27 Reviews

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27 Reviews of Gracie Casanova

June 03, 2025

Dealership Rating
Employee Rating

Excellent very professional very polite I fell very comfortable talking to then they understand my needs. When I go there and speak to then More

by hildagomez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 03, 2025

Dealership Rating
Employee Rating

Really Bad customer service! !!! There's no way to talk to anyone, no one knows anything about your car, they don't answer calls and you have to go in person to realize they have More

by keyla Esser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Neyma Cuello, Bernalson Douze

June 03, 2025

Dealership Rating
Employee Rating

The staff is attentive and works well with their clients. Will definitely recommend to anyone in search of a vehicle. They strive to make your experience as smooth as possible. Everyone is very polite and fr More

by diamond9268
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 02, 2025

Dealership Rating
Employee Rating

Great service , highly recommended , professional service,professional staff, communication, knowledgeable service technicians,clean environment,,extremely pleased More

by bogenesis@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 02, 2025

Dealership Rating
Employee Rating

The car needed service on the electrical system and they made accommodations to have it tested early and get to work on it and get it out with in 2 days More

by MCALEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 01, 2025

Dealership Rating
Employee Rating

Hollywood Chrysler Jeep Service Department is making positive changes. Service was great. Thank you Neyma More

by lilgray003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

May 21, 2025

Dealership Rating
Employee Rating

Horrible customer service, do not expect a call back if they tell you that they will.. you have to keep calling over and over.. they always make you feel like you are bothering them. More

by Fabiola minuty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jorge Alpizar

May 14, 2025

Dealership Rating
Employee Rating

I am a recent unhappy customer of the Hollywood Chrysler Jeep Service Department. On April 26, I brought my vehicle into the dealership for basic service. Specifically, I requested my first oil change and m More

by Rubinlaw
Recommend Dealer
No

May 13, 2025

Dealership Rating
Employee Rating

Service advisor was knowledgeable and friendly. Repairs were fast and efficient. Highly recommend their service dept. More

by L Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bernalson Douze

May 14, 2025

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 12, 2025

Dealership Rating
Employee Rating

I was extremely pleased with the service provided by Jorge and Allison ! They both worked together as a team and made my experience a very happy and memorable one. They both exceeded my expectations! More

by ednhamaiehamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stacy-Ann Bonner , Jorge Alpizar, Allison! Thank you for patiently accommodating me despite the fact that it was already past your work schedule.

May 14, 2025

Hollywood Chrysler Jeep responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

1

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