Gracie Casanova

Pleasant crew first thing in the morning, it really is express service. Only dealer to service my JL express service. Only dealer to service my JL More

by cobacabana312a Verified Customer Verified Customer

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The communication with the service advisor Neyma is non existent. My vehicle was brought in under my warranty, left there for over a month. And I can barely squeeze out and update. My car "was ready" and p existent. My vehicle was brought in under my warranty, left there for over a month. And I can barely squeeze out and update. My car "was ready" and pulled up with the exact same noise. I was told "since I thought it was the water pump, the technician probably just fixed that" again i know there were issues with my vehicle. But one month with no updates and all of these repairs besides the noise it was brought in for. At least communicate! More

by Scandelario22094 Verified Customer Verified Customer

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The worst experience in my life. They sold me a car with a substantial air conditioning issue after lying to me that it was fine. They damaged my car trying fix said air conditioner They sold me a car with a substantial air conditioning issue after lying to me that it was fine. They damaged my car trying fix said air conditioner issue and refuse to make it right. They've had my car almost a month now and they're terrible to deal with. More

by COURT.HEATHER1 Verified Customer Verified Customer

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The customer service is one of the best that I have seen. The attention of the dealership employees had been very professional. The system they have to keep me informed via text message is the best way to ke The attention of the dealership employees had been very professional. The system they have to keep me informed via text message is the best way to keep the customer informed when it comes to being updated about the status of my GOV vehicle. Congratulations. More

by Luis Villanueva Verified Customer Verified Customer

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Very unprofessional and the department as a whole lacks the value of customer service! I would not recommend this service department to anyone. the value of customer service! I would not recommend this service department to anyone. More

by AMAYA Verified Customer Verified Customer

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Excelente servicio al cliente. Gracias……Son muy profesionales y resuelven en el día.Seguire utilizando sus servicios. Gracias……Son muy profesionales y resuelven en el día.Seguire utilizando sus servicios. More

by TOMASRODRIGUEZCOELLO Verified Customer Verified Customer

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I can wait to finish my lease there I will never buy anything from you anything from you More

by atgtony2012 Verified Customer Verified Customer

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Terrible experience with Caylie. She went above and beyond for a TikTok influencer but gave me a nasty attitude when all I wanted was professional customer service and to be informed She went above and beyond for a TikTok influencer but gave me a nasty attitude when all I wanted was professional customer service and to be informed of what exactly was done to my vehicle with proof of a receipt but all I received was my keys handed to me and no information along with an attitude. I left a review online and spoke with a manager who didn’t do much but offer a free oil I didn’t care for but I hope you guys get a better staff moving forward. More

by s.edourd23 Verified Customer Verified Customer

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Good service, just I waited to much, almost 3 hours even I got there early other than that was ok I got there early other than that was ok More

by eleyns1 Verified Customer Verified Customer

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Was not to happy with updates on the service but service director grace did great and went above and beyond director grace did great and went above and beyond More

by miguelrodon Verified Customer Verified Customer

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