Gracie Casanova
Gracie Casanova at Hollywood Chrysler Jeep

Gracie Casanova

Service Manager

Hollywood Chrysler Jeep

2100 SR 7
Hollywood, FL 33021

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3.7
30 Reviews

Languages Spoken

English English

Spanish Spanish

3.7

30 Reviews

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30 Reviews of Gracie Casanova

June 22, 2025

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Employee Rating

Great service, great staff. I’ll be back for my next service. Great experience. Thank you. More

by manuelez1053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2025

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 21, 2025

Dealership Rating
Employee Rating

Service department is not helpful at all, they lie, they take their sweet time and don’t seem to want to help at all More

by ksmith888908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 24, 2025

Hollywood Chrysler Jeep responded

"Ksmith888908" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 21, 2025

Dealership Rating
Employee Rating

The advisor that assisted me was knowledgeable and helpful. The facility was very clean and that includes the bathrooms. Personnel were friendly. More

by dlaurent5050
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello, Bernalson Douze

Jun 24, 2025

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 14, 2025

Dealership Rating
Employee Rating

Worst most incompetent service ever. I’m so glad I found Chrysler of Aventuea although I would have driven to key west to avoid Hollywood. More

by jsalinas75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 08, 2025

Dealership Rating
Employee Rating

Mechanics are not well trained They do not know how to do a proper diagnostic of your car More

by jfherrera11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 10, 2025

Hollywood Chrysler Jeep responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 03, 2025

Dealership Rating
Employee Rating

Really Bad customer service! !!! There's no way to talk to anyone, no one knows anything about your car, they don't answer calls and you have to go in person to realize they have More

by keyla Esser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Neyma Cuello, Bernalson Douze

June 03, 2025

Dealership Rating
Employee Rating

The staff is attentive and works well with their clients. Will definitely recommend to anyone in search of a vehicle. They strive to make your experience as smooth as possible. Everyone is very polite and fr More

by diamond9268
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 03, 2025

Dealership Rating
Employee Rating

Excellent very professional very polite I fell very comfortable talking to then they understand my needs. When I go there and speak to then More

by hildagomez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 02, 2025

Dealership Rating
Employee Rating

Great service , highly recommended , professional service,professional staff, communication, knowledgeable service technicians,clean environment,,extremely pleased More

by bogenesis@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 02, 2025

Dealership Rating
Employee Rating

The car needed service on the electrical system and they made accommodations to have it tested early and get to work on it and get it out with in 2 days More

by MCALEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1

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