Grace Grems
Grace Grems at Ed Morse Ford

Grace Grems

Service Advisor

Ed Morse Ford

3205 US-61
Muscatine, IA 52761

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4.6
84 Reviews

Dealership Experience

2 yrs, 1 mo

4.6

84 Reviews

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84 Reviews of Grace Grems

February 19, 2026

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Employee Rating

Great service department. Work done fast and efficient. Tyler does a great job very knowledgeable and friendly More

by mrgfrog
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Recommend Dealer
Yes

Other Employees Tagged: Tyler

January 30, 2026

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Just purchased a new F150 and had mud flaps installed, so not a huge job but it was completed quickly and installation looks great. Thanks Chase for getting the parts ordered and appointment set up. More

by john.anderson0
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Recommend Dealer
Yes

Other Employees Tagged: Emily Armstrong, Jordan Giese

January 16, 2026

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Tyler in the service department went above and beyond when it came to looking at my car and getting recall work completed! Great guy! More

by mrgfrog
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Recommend Dealer
Yes

Other Employees Tagged: Emily Armstrong , Tyler F

January 13, 2026

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Solved the issue quickly and it was covered under warranty! Yeah! Convenient time for appointment. More

by Nora.dwyer51
Recommend Dealer
Yes

Other Employees Tagged: Emily Armstrong

January 13, 2026

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Got me in and out so quickly. Great job on my oil change. Very happy with the service and quickness More

by jimbartels44
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Recommend Dealer
Yes

Other Employees Tagged: Emily Armstrong

January 02, 2026

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I always receive excellent service. The staff is always helpful and friendly. All my service need are taken care of in a timely manner. More

by MEPUDYTAT
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Recommend Dealer
Yes

December 22, 2025

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The Service Team is knowledgeable, friendly & helpful. I really appreciate the shuttle service to work and the car delivery back to work. More

by almandingerm
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Recommend Dealer
Yes

Other Employees Tagged: Emily Armstrong

December 21, 2025

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Overall a positive experience. Only small issues was the extensive amount of time between when I was told my truck would be ready and when it was actually made available to me More

by mike.henson
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Recommend Dealer
Yes

December 17, 2025

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Master Technician sucks just guesses what is wrong on your dime replace parts you don’t need after spending over $2000.00 still isn’t correct and other problems have arrived since his hands were on it we More

by DIRT1972
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Recommend Dealer
No

December 16, 2025

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They were quick to get our issue looked at and were great on letting us know what was going on! More

by luvleigh17
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Recommend Dealer
Yes
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