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Gordon Li
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304 Reviews
304 Reviews
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304 Reviews of Gordon Li
November 05, 2024
Communication needs to be improved, I’ve called about 2 hours ago to check status and told by operator no one else available to speak to me or provide status and no response from Gordon or supervisor. Wh hours ago to check status and told by operator no one else available to speak to me or provide status and no response from Gordon or supervisor. When I drop the car off, the person that checked me in stated that the reason I was there wasn’t noted on the previous visit which is concerning. When I ask Gordon, he said it was so there’s something wrong where everyone is not on the same page. If I took the vehicle in last month for the exact same reason, obviously it wasn’t fixed. If the same error messages come up three weeks later. More
by Yvette.garay
Verified Customer
November 03, 2024
It is a fraudulent car dealer. My car air conditioner is of poor quality. Why do you say it was my fault? My car air conditioner is of poor quality. Why do you say it was my fault? More
by LOR516
Other Employees Tagged: Kanika Khiev, Nelson Samson, John Kan, Angel Glorioso, Emilio Ruiz, Isaac Perez, Jason Pysher, Ramon Elias Jr, Todd Tamaki
October 31, 2024
I was so disappointed for the service I received this time. My car’s tire pressure light was on and there was some little noise when driving, (this problem happened last time when I bought my car for a c time. My car’s tire pressure light was on and there was some little noise when driving, (this problem happened last time when I bought my car for a check and service ). However, I was so shocked to be notified that I was going to be billed over $300 this time, for a so called “inspection check “. I tried to question and state that this problem happened before and I believed it was from the tire. I don’t understand why this time I had to pay way more than last time. However, the advisor Gordon was quite cold and indifferent. He didn’t seem try to help, check and compare with last problem, but insisted my car needed a full inspection. It made me feel like a fool. All he tried to do is to bill me the more the better. At last I was billed over $200 after a complaint. I understand this is a business and your company make money from the service you offer. As a customer, I value if the service provided is focused on my concern and worthy. If the advisor only wants to dig money out of my pocket, but not think for the benefits of the customer, I wouldn’t want to be served by such unprofessional and careless agent. More
by CANDYLU7812
October 29, 2024
Was good, car is running good . They were open early and worked for me . Overall it was good They were open early and worked for me . Overall it was good More
by Joannaperez31
Other Employees Tagged: Kanika Khiev, Nelson Samson, John Kan, Angel Glorioso, Emilio Ruiz, Isaac Perez, Jason Pysher, Ramon Elias Jr, Todd Tamaki
October 26, 2024
Gordon and John excel at customer service reps at Wondries toyota yes yes yes yes Wondries toyota yes yes yes yes More
by Sgtrbaker1
Other Employees Tagged: Nelson Samson, John Kan
October 25, 2024
I received a quality of service. They promised me the time to pick up Aoyagi requested. I am really satisfied The service they provided They promised me the time to pick up Aoyagi requested. I am really satisfied The service they provided More
by MURAKAWI8507
October 23, 2024
Always happy to come in to this place. ..Great Customer Service. Plus the Staff is also great ..Great Customer Service. Plus the Staff is also great More
by KIDBOYDOG
Other Employees Tagged: Kanika Khiev, Nelson Samson, Di Wu, John Kan, Angel Glorioso, Isaac Perez, Jason Pysher, Ramon Elias Jr, Todd Tamaki
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