Glenn Walton

I took one of my trucks in for an airbag recall. Everyone in the service department was ok. I'd been thinking about selling this vehicle, so I sat down with Glen Walton to talk about if they'd be Everyone in the service department was ok. I'd been thinking about selling this vehicle, so I sat down with Glen Walton to talk about if they'd be interested in purchasing the truck. It is because of Glen that I will never set foot on a Gates' lot ever again. He told me that I was wasting his time because I wouldn't agree to sell the vehicle to them BEFORE they offered me a price. How can I do that when the terms of the sale haven't been agreed upon? Very hard sell. Very confusingly hostile. I don't understand why anyone would want to treat a customer like this but since that time whenever someone mentions buying a car or asks about car lots I make sure to tell them that they should definitely avoid Gates because they're the worst. Also, it's pretty trivial compared to everything else, but: Glen said if I sold them the vehicle he would have a check for me in 7 to 10 days (and didn't pass up on the opportunity to respond in a dismissive and offensive manner when I expressed my thought that this time frame seemed a bit long). The dealership I did sell the truck to had a check ready for me the very next day. Gates is the worst. More

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SERVICES BEWARE! ! YOU HAVE BEEN WARNED!! Zero accountability here!! Gates cracked my dash, and put the wrong oil in my truck. I paid $5000 for services, $2500 I now h ! YOU HAVE BEEN WARNED!! Zero accountability here!! Gates cracked my dash, and put the wrong oil in my truck. I paid $5000 for services, $2500 I now have to question if they were actually necessary. A liar lies about everything, not just some things!!! I sent pictures showing the dash wasn’t cracked. Everybody there denies it happened. But the dash wasn’t cracked until they talked me in to an airbag recall on the passenger side where the cracks now at, and when I got the truck back, I immediately noticed it and called them, and the lies begin. Right from the service managers mouth all the dashboards crack there! Well, mine wasn’t cracked and I’ve got pictures and several people when I bought the truck to attest that the dashboard was not cracked at all. We actually had remarked that it was in such a great condition. I had went in there for a couple fluid changes and flushes on the four-wheel drive, then they called me on the phone and everything‘s leaking underneath the truck, but not one drop of oil or any fluid was ever on my driveway, and we were under the truck and never seen any oil and there’s no oil on the frame at all yet still even after getting it back. But they called me and told me every hose underneath it was leaking and that needed to be replaced. Now I’m left to wondering if that was just lies as well. Liars lie about everything. I bought several vehicles from this place and serviced a lot of vehicles. Even had vehicles repaired at collision there and I’ve always had great service. It’s a shame that this is the reason that they’re going to choose for me not to come back for anything ever again. I even had to pay to have the oil re-changed after they changed it with the wrong oil and clearly marked it on the paperwork that it was the wrong oil, the motor now has a knock in it from the wrong oil but you can’t discuss that with them either because they just deny everything!!! More

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If I could put in negative stars, I would. Financing department is INCOMPETENT! Avoid this place. Financing department is INCOMPETENT! Avoid this place. More

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