Gladys Garcia

The service technician damaged my rim. Dealership won’t take responsibility due to “imperfections that were already present”. Photos dealership took before the service don’t show any damag Dealership won’t take responsibility due to “imperfections that were already present”. Photos dealership took before the service don’t show any damage prior to service More

by logan Verified Customer Verified Customer

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The manager was great but we are dissatisfied with the post sale service of the sales people. Nobody seems to have answers for us, for two weeks we asked questions and have been ignored. Will be contactin post sale service of the sales people. Nobody seems to have answers for us, for two weeks we asked questions and have been ignored. Will be contacting the manager. More

by aeoushana Verified Customer Verified Customer

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I have no confidence in the management team nor the service team at this dealership. The product or service received does not match the labor rate. My vehicle was almost ruined due to poor service over service team at this dealership. The product or service received does not match the labor rate. My vehicle was almost ruined due to poor service over time. I will not be returning and I will not be suggesting this place to anybody. More

by kenstondrye Verified Customer Verified Customer

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The service I received was professional, they addressed my concerns and my car was fixed timely. my concerns and my car was fixed timely. More

by EVELYNMOOSE Verified Customer Verified Customer

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Very friendly lady staff. Did an excellent job on my car. The waiting time was very good. Did an excellent job on my car. The waiting time was very good. More

by Roger Cruz Verified Customer Verified Customer

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Service center employees were great! Nancy was awesome and so was Gustavo. I wouldn’t however buy another vehicle from this establishment! Nancy was awesome and so was Gustavo. I wouldn’t however buy another vehicle from this establishment! More

by shawonnaross54 Verified Customer Verified Customer

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One of the abosulte best experience in purchasing a vechicle. Quick, easy and given plenty of options available within budget. vechicle. Quick, easy and given plenty of options available within budget. More

by CHRISTELLOVIN1 Verified Customer Verified Customer

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La verdad no me ayudo en solucionar mi problema con mi windshield se excuso en que no podía hacer nada sin ni siquiera buscar una solución windshield se excuso en que no podía hacer nada sin ni siquiera buscar una solución More

by JRIVERA.RAMIREZ91 Verified Customer Verified Customer

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I went into Toyota of Lancaster on January 31, 2024, and purchased a 2024 Rav4. It is a beautiful car. My issue is with the management departments. I had a couple of options added onto my car by accident th purchased a 2024 Rav4. It is a beautiful car. My issue is with the management departments. I had a couple of options added onto my car by accident that I decided that I did not want after all so I contacted my finance Manager, Ian Rybkin, and he refused to answer my emails or return my phone calls. I called several days and wrote him many emails, but he would not get back to me. I received a thank you letter from TOL with two business cards included. The first card I received was from Gladys Garcia, who is the TOL Customer Service Manager, so I contacted her to try and get my issues handled. She just pushed me off to someone else named Maricela. Maricela did handle one of my issues but stated that Ian would be into work at 1pm. that day and would contact me about my second issue. Ian never contacted me again. I decided that since I couldn't get anybody else to help me, I would contact the man on the second business card included in my letter, who is Geoff Yeager, whose title is GM/Partner. I wrote an extensive email to Geoff Yeager explaining everything that had happened and everyone I had dealt with and their refusal to help or contact me in any way. The GM/Partner of TOL has also decided to not contact me after two emails and a phone call to explain what has happened and how something so easy to fix has turned into such a disgrace and such a shame to have attached to your business. I have never been treated with such disrespect and just brushed under a rug like I don't matter, especially after spending $35,000. This is not much money to a lot of people but it is a lot of money to me but more than that it is the point of it. As far as Toyota of Lancaster is concerned, I would highly suggest traveling a little bit farther to a better dealership. I wish I had. More

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It’s interesting Toyota of Lancaster hides their reviews. Do not go to this dealership. They will scam you BIG TIME! I am totally traumatized! This is after i nearly died in a Toyota from faulty airbags and Do not go to this dealership. They will scam you BIG TIME! I am totally traumatized! This is after i nearly died in a Toyota from faulty airbags and should have never gone here after that to purchase a used vehicle. I have just discovered federal laws being violated in terms of finance information and forgeries. Bank fraud and at minimum a felony offense for multiple forgeries sent to Toyota Financial Services. Multiple California laws broken and my rights violated as well. Almost a month after payment and purchase they lied and said my financing fell through and I had to pay more money and they would mail me a new contract. Which I have also realized then dissolved all other associated documents and service contracts that I have been paying interest on for 6 years! They also and the finance company admitted on recorded call that false information was reported on my credit report! Limiting my housing options as well as affected anything that my score is related to for 6 years! Not to mention all the inquiries made way after purchase that took a long time to come off my report. They fraudulently cited my DOWN PAYMENT nothing was post dated nor was there installments that were agreed upon for the 2 DOWN PAYMENTS made, they falsely cited both down payments as DEFERRED DOWN PAYMENTS, dealership pockets that. I would have never even had my situation and contracts looked into, if I hadn't been so awfully treated when calling the dealership to understand the ending of my contract and down payments better. Fortunately I have documentation of calls, emails all from even 12/29/2017, all contracts, forms, and payment processing. Don’t suffer the years of abuse this dealership subjects its growing number of victims to. I will be bringing this to various media outlets and my influencer friends who advocate for consumer rights. Toyota has many lawsuits right now for good reason! Not to mention they halve had to settle on cases where it was found that racial profiling contributed to higher apr rates! They also are supporters of certain political parties that help their interests, just so people know where they are putting their hard earned money. This is far from over. Sandy in financing is aggressive and gets very upset with polite questions, if it weren’t for her, I would have never suspected something triggered her out of pocket lack of manners. Very two faced. This review is the short version that doesn’t even go into falsified previous owner information and odometer law violations. Also denying my right to the letter i was allegedly sent notifying me way after the 10 limitation they have my financing fell through after California regulations permit as they claimed, more lies. More

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