Giselle Aviles

Clean people are friendly It makes my visit so much more pleasant people are very friendly pleasant people are very friendly More

by camaganb Verified Customer Verified Customer

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Giselle was very concerned or very receptive to my concerns and they also extended the oil change promotion so that I would qualify. I was very happy with the service and it went very quick fast and t concerns and they also extended the oil change promotion so that I would qualify. I was very happy with the service and it went very quick fast and the transportation was excellent More

by dls248 Verified Customer Verified Customer

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I thought that she did a fantastic job, listening and trying to correct an issue I was having with the doors. She had contacted Rich my sales guy. And he came out and fixed the issue. I was having with trying to correct an issue I was having with the doors. She had contacted Rich my sales guy. And he came out and fixed the issue. I was having with the door locks. I think that shows there’s a lot of teamwork there at Santa Cruz Toyota More

by susannichol Verified Customer Verified Customer

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Excellent communication. Prompt service. Timely updates. Giselle provided a detailed explanation of each actionable item that was carried out for the 30,000 mile service on m Prompt service. Timely updates. Giselle provided a detailed explanation of each actionable item that was carried out for the 30,000 mile service on my 2024 Toyota Corolla Cross Hybrid. I was impressed by her willingness to explain the higher level of service care that my vehicle would be provided and how it would contribute towards the reliability and longevity of life that would benefit my vehicle. Thanks Giselle and Toyota of Santa Cruz for your excellent customer service!!! I'll definitely be taking my Toyota here for its regular service intervals. More

by Osmar72 Verified Customer Verified Customer

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Giselle was very helpful. After the work was done she arranged for me to go out with a commit mechanic just to verify that everything was working. She could not have been more After the work was done she arranged for me to go out with a commit mechanic just to verify that everything was working. She could not have been more helpful and easy to work with. And also very knowledgeable. I really appreciate working with her and Hope that if there's any future problems I'll be able to work with her as well. Thank you More

by dls248 Verified Customer Verified Customer

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The staff was very polite. Asked me if I wanted something to eat or drink while I was waiting. Answered my questions I asked about my gas mileage that has gone down from 42 to Asked me if I wanted something to eat or drink while I was waiting. Answered my questions I asked about my gas mileage that has gone down from 42 to 37.8 per tank. More

by kimberlymjones533 Verified Customer Verified Customer

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I took my car in for an 40K mile service. The staff was Easy to work with. The car was done in the time quoted. VERY Competent service department. The staff was Easy to work with. The car was done in the time quoted. VERY Competent service department. More

by phil.marla Verified Customer Verified Customer

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Excellent customer service Very timely, always keeping the customer up to date with what is happening with the vehicle. the customer up to date with what is happening with the vehicle. More

by sandal429 Verified Customer Verified Customer

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Por Terrible Mala experiencia con servicio al cliente con estas personas Terrible comunicación entre empleados estas personas Terrible comunicación entre empleados More

by Chegevaram Verified Customer Verified Customer

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They are always friendly and always efficient. I like taking my car there for whatever work needs to be done. I like taking my car there for whatever work needs to be done. More

by ambiance4185 Verified Customer Verified Customer

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