Ginny Polizzi | Page 5

Horrible customer service in the service dapartment. Was told to bring in my car for a warranty on rotors and brakes last time I received an oil change before it got to 24k. Up front was told if it is n Was told to bring in my car for a warranty on rotors and brakes last time I received an oil change before it got to 24k. Up front was told if it is not covered by the warranty it would be $568. Pricey but reasonable for a dealership. Brought it in at 8AM. Called and texted the number around 12. No answer. Called again around 3 and was told it was not done yet and they could not give me an estimate of when it would be or any further details. Come 4:20 I received a call (I was told they leave at 5) my car still is not done. Went in to follow up and I am was argued with about the warranty. Now I completely understood the warranty. I was upset with the lack of customer service all around. When all is said and done it ended up being over $700 but dont worry, they gave me a $200 discount to get my back down to the original $500 price point. Frustrating beyond belief. And now instead of taking my car 5 mins away for service, I will happily drive over to Princeton or down to Burlington. More

by morganr5413 Verified Customer Verified Customer

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The service team at Hamilton Volkswagen have serviced my Beetles since 2010. They’ve always taken great care of my cars. Ginny in the service department and the rest of the staff are just amazing. Beetles since 2010. They’ve always taken great care of my cars. Ginny in the service department and the rest of the staff are just amazing. More

by LADYJOYBAILEY Verified Customer Verified Customer

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Thank you for quick appointment for oil change. I only waited at dealership for 30 minutes. I only waited at dealership for 30 minutes. More

by sharon.haydu Verified Customer Verified Customer

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Quaid is a fabulous communicator and knowledgeable service provider and we are great fans of Hamilton VW service and sales! service provider and we are great fans of Hamilton VW service and sales! More

by Christie_henry Verified Customer Verified Customer

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Great service all around. Always feel welcomed and appreciated as a customer. I highly recommend getting your vehicle serviced there as well as purchasing a vehicle. Always feel welcomed and appreciated as a customer. I highly recommend getting your vehicle serviced there as well as purchasing a vehicle. More

by cygaston Verified Customer Verified Customer

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I had a serious issue with 3rd party equipment and the service manger work repeatedly to understand the issues and resolve service manger work repeatedly to understand the issues and resolve More

by DMickey Verified Customer Verified Customer

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Mike and Ginny are terrific. Work properly and promptly accomplished. My only complaint would be an aging facility with few amenities available compared with service areas in mor Work properly and promptly accomplished. My only complaint would be an aging facility with few amenities available compared with service areas in more up to date facilities. Still a lovely place to do business . More

by Duke Verified Customer Verified Customer

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The staff was courteous professional and consistent with communication will recommend to others my experience 10 out of 10 communication will recommend to others my experience 10 out of 10 More

by teddy11 Verified Customer Verified Customer

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The people were very friendly and my car runs really good. My car was ready on time. good. My car was ready on time. More

by ROBEAR2411 Verified Customer Verified Customer

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This dealer is always reliable. I've been using this dealership for over 15 years and their service department has been outstanding. They always communicate what needs to be done ef I've been using this dealership for over 15 years and their service department has been outstanding. They always communicate what needs to be done effectively and ensure to detail the cost as well so there are no surprises. More

by cjgrogan2001 Verified Customer Verified Customer

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