Gina Mastrovito-Smith

It is rare these days to be able to say that your car-buying experience was an incredible one. But at Mastrovito Hyundai, that is the standard. My entire experience, from start to finish, was handled car-buying experience was an incredible one. But at Mastrovito Hyundai, that is the standard. My entire experience, from start to finish, was handled with white-glove care. From the Owner to the entire staff, I can confidently say I had the best car-buying experience I have ever had. More

by bbeane0 Verified Customer Verified Customer

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The owner, staff and dealership facilities amazing. Every person I came in contact were courteous, honest and went above and beyond to make sure I had the best experience. Every person I came in contact were courteous, honest and went above and beyond to make sure I had the best experience. More

by jtr65 Verified Customer Verified Customer

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Best Dealership in CNY. The Personnel are all extremely knowledgeable and excellent customer service. Everyone is courteous and polite. The owner is right on the grounds and The Personnel are all extremely knowledgeable and excellent customer service. Everyone is courteous and polite. The owner is right on the grounds and available if need be to speak with. The owner runs a unique outstanding dealership whereby all staff seem to love there job and treat the customer terrific and accommodating their every need. This is our second time Buying from Mastrovito Hyundai because we are satisfied customers and also know their love for the community. More

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Customer service is A+++. Kristian was so helpful and courteous. Highly recommend buying for Mastrovito. Kristian was so helpful and courteous. Highly recommend buying for Mastrovito. More

by kbrewer001 Verified Customer Verified Customer

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Friendly Service walked me through and explained things and let me ask questions. Did not feel rushed or pressured. Highly recommend !! and let me ask questions. Did not feel rushed or pressured. Highly recommend !! More

by doti8888 Verified Customer Verified Customer

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Brought my Kona in for the same electrical issues. This time the screen was frozen. Renee tested it herself. Later I was told they couldn’t replicate the issue and I had to bring it in when it was gli This time the screen was frozen. Renee tested it herself. Later I was told they couldn’t replicate the issue and I had to bring it in when it was glitching, which I did and it was. But instead of having a tech look at it immediately, the car was turned off and they couldn’t replicate the problem. Then argued with me about it and Renee thought maybe she wasn’t using the screen properly when asked about her experience when she got in my vehicle. So not only was the car not fixed (again) the service department will close ranks to protect their own. Just shop elsewhere. More

by lroot14 Verified Customer Verified Customer

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As always a great experience at Mastrovito’s. While this time I agreed to the recommended alignment with my tire rotation, in the future I might want to see better evidence of necessity other th While this time I agreed to the recommended alignment with my tire rotation, in the future I might want to see better evidence of necessity other than seeing what the computer AI said on a screen. $160 is $160, and, yes, it’s cheaper than a new tire, the resultant data indicated only a change just on one side; camber in one and caster on the other. As I said, this time I wanted it done, for the tires were brand new when I purchased the car and, to my knowledge, no alignment had been done before. The service was quick and professional in every way. My remarks are more for use in the future by reps with totally unsuspecting customers. Great service, as always. FYI, I stopped at the new detail center afterwards and that should work well and be a good profit center. Just wish you had Collinite wax, a phenomenal Utica product that is, to me, number one in shine and durability. More

by Pwilliams12 Verified Customer Verified Customer

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As always, the service was done completely and timely. Mastrovito’s service department is the best. Mastrovito’s service department is the best. More

by Pwilliams12 Verified Customer Verified Customer

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Mastrovito is amazing! !! John was wonderful, They took care of me and i love my car! Chris, Frank and John are the best!! !! John was wonderful, They took care of me and i love my car! Chris, Frank and John are the best!! More

by dawnantonetteluce Verified Customer Verified Customer

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As always the service was excellent! Everyone was courteous and every task was completed in a very short time. I’ve always been treated well at Mastrovito by everyone there in every dep Everyone was courteous and every task was completed in a very short time. I’ve always been treated well at Mastrovito by everyone there in every department. More

by Pwilliams12 Verified Customer Verified Customer

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