Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Gibran Rivera

Overview Reviews (50) Inventory (365)

Contact Me

View All Employees

< View All Employees

Gibran Rivera

Kia Specialist

Regal Kia Lakeland

1025 Bartow Rd
Lakeland, FL 33801

Contact Me

4.8

50 Reviews

Overview Reviews (50) Inventory (365)

4.8

50 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Gibran Rivera

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

50 Reviews of Gibran Rivera

June 17, 2025

Dealership Rating

Employee Rating

Having issues for my payoff on my rav4 this is my affect my credit report with experience they said they would take care of it. I hope they will because it’s taking a long time to pay off my vehicle so othe my credit report with experience they said they would take care of it. I hope they will because it’s taking a long time to pay off my vehicle so other than that the service has been great. I think I paid too much for the vehicle I think I should have been offered a better deal with some money off, but they don’t seem to wanna work with you in that anymore. More

by rtaneytown44

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Manny Gelpi, Jayden Goulet , I don’t see my finance person on the site but Matt has helped me as well.

Report | Print

Jun 18, 2025 -

Regal Kia Lakeland responded

Hi Taney! Thank you for sharing your feedback with us. We're glad to hear that you've had a positive service experience at Regal Kia, but we're sorry about the issues you're facing with the payoff process and pricing concerns. Please reach out directly so we can address these matters promptly and ensure everything is resolved to your satisfaction. Cris Aviso - General Sales Manager - 8633330518

June 06, 2025

Dealership Rating

Employee Rating

The service there is great! Everyone is so friendly and welcoming, I was notified if anything was running behind on my car. Everyone is so friendly and welcoming, I was notified if anything was running behind on my car. More

by ayalaashley.p

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Mahr

Report | Print

Jun 09, 2025 -

Regal Kia Lakeland responded

We really appreciate your business. Please let us know what we can do for you in the future.

June 05, 2025

Dealership Rating

Employee Rating

Jebron the salesman in Lakeland was the best. Definitely will be going back with my girlfriends car Definitely will be going back with my girlfriends car More

by mazeo80

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Niko Gelpi, Srecko Bokun, Eva Ayarza, Hannah Reiners, Chayton Wodecki, Jayden Goulet

Report | Print

Jun 06, 2025 -

Regal Kia Lakeland responded

We're so glad Jebron had the opportunity to assist you! Thanks for the kind review. We look forward to welcoming you back in the future! - The Regal Kia Team

May 20, 2025

Dealership Rating

Employee Rating

Everyone was great from beginning to end and made the experience easy. Gibran always makes sure we get the car we're happy with. experience easy. Gibran always makes sure we get the car we're happy with. More

by lastrid15

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

May 21, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Gibran and the Regal Kia team made your experience smooth from start to finish. Thank you for choosing us, and enjoy your new car!

May 18, 2025

Dealership Rating

Employee Rating

I’m a first time buyer from regal Kia and have been impressed by the way I assisted on finding a vehicle and efficient the service department has been. impressed by the way I assisted on finding a vehicle and efficient the service department has been. More

by ssantos191

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Delvin Hoskins , Christian gardn

Report | Print

May 19, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that your first experience with Regal Kia was impressive and efficient! Our team is dedicated to providing top-notch service, and it's great to know we hit the mark. Thank you for choosing us!

May 19, 2025 -

Regal Kia Lakeland responded

May 08, 2025

Dealership Rating

Employee Rating

Everyone was very courteous and friendly. They answered all of our questions and tried to get us the best deal. They answered all of our questions and tried to get us the best deal. More

by lscross271

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cris Aviso, Niko Gelpi

Report | Print

May 08, 2025 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us. We hope to see you again.

March 25, 2025

Dealership Rating

Employee Rating

Everything was fast and easy. They even stayed open past their closing time to help me and my fiancée. Eddy was great! They even stayed open past their closing time to help me and my fiancée. Eddy was great! More

by Brandon hermanson

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cris Aviso, Greg Schmidt, Orlando Lopez, Niko Gelpi, Manny Gelpi, Meleke Dennis, Pablo Moreira, Willy Moreira , Ricky Custodio

Report | Print

Mar 26, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Eddy and the Regal Kia team went above and beyond for you! It's wonderful knowing your experience was fast, easy, and accommodating. Thanks for choosing us!

March 10, 2025

Dealership Rating

Employee Rating

Terrible service All three times I had to take it in the technicians broke something or did not complete the service correctly! technicians broke something or did not complete the service correctly! More

by Mslong35

Verified Customer

Workmanship

Service Communication

Recommend Dealer

Report | Print

Mar 13, 2025 -

Regal Kia Lakeland responded

Thank you for reaching out. I'm concerned to hear about these experiences and would like the opportunity to discuss them with you in greater detail. At your earliest convenience, would you please contact me directly? I look forward to hearing from you. Respectfully, Jorge Benitez - Service Lane Manager - 8633330525

February 22, 2025

Dealership Rating

Employee Rating

This is my 3rd car to buy from this dealership. The gentlemen that took care of the sale were great The gentlemen that took care of the sale were great More

by barbaraclyce

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Feb 24, 2025 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia once again! We're delighted to hear that our team provided great service during your third purchase. Enjoy the new ride, and we look forward to assisting you in the future!

February 19, 2025

Dealership Rating

Employee Rating

This is the second vehicle we have bought from regal in a year. Easy to deal with. No pressure and good pricing. We live in orlando and drive all the way to lakeland to deal with them. year. Easy to deal with. No pressure and good pricing. We live in orlando and drive all the way to lakeland to deal with them. More

by mustangwak4

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Niko Gelpi , Ricky Custodio

Report | Print

Feb 19, 2025 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia once again! We're delighted to hear that our team made the process easy and pressure-free. It's wonderful knowing you'd travel from Orlando to Lakeland just to work with us, and we truly appreciate your loyalty!

Dealership Inventory (365 Vehicles)

2025 Kia Telluride | new

$39,850

2025 Kia Telluride

new

Green exterior

8-Speed Automatic

AWD

$39,850

View Vehicle Details

View Details

2025 Kia EV6 | new

$35,375

2025 Kia EV6

new

White exterior

1-Speed Automatic

RWD

$35,375

View Vehicle Details

View Details

2025 Kia Telluride | new

$39,019

2025 Kia Telluride

new

Blue exterior

8-Speed Automatic

FWD

$39,019

View Vehicle Details

View Details

2025 Kia Seltos | new

$25,368

2025 Kia Seltos

new

White exterior

CVT

FWD

$25,368

View Vehicle Details

View Details

2025 Kia K5 | new

$26,573

2025 Kia K5

new

Black exterior

8-Speed Automatic

FWD

$26,573

View Vehicle Details

View Details

2025 Kia Sorento | new

$32,370

2025 Kia Sorento

new

Gray exterior

8-Speed Automatic

FWD

$32,370

View Vehicle Details

View Details

View All Inventory

Get a $100.00 check when your friends make a purchase here.

By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.