Gerenal Washington Jr.

I wanted to mention that I am never disappointed when dealing with General Washington and Cyndy Morales. I recently purchased a vehicle (9th vehicle) from Keffer. I am always treated like family and that dealing with General Washington and Cyndy Morales. I recently purchased a vehicle (9th vehicle) from Keffer. I am always treated like family and that is what keeps me coming back and staying a loyal customer. Service is above 5 star. Sam Santiago More

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Mr. General Washington was extremely helpful and thorough! Thank you so much for your patience and attention to detail. thorough! Thank you so much for your patience and attention to detail. More

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Willie is the best sales consultant i have ever found in the car dealer business. From his customer service to his ability to find the best deal for me . I can’t say thank you for all your attention and th the car dealer business. From his customer service to his ability to find the best deal for me . I can’t say thank you for all your attention and thank you for helping me get the car of my dreams !!!! More

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We drive 2 hours to purchase our vehicle. General Washington made our experience amazing!! He is so patient and sweet! He was honest and worked with us to find everything by we needed! General Washington made our experience amazing!! He is so patient and sweet! He was honest and worked with us to find everything by we needed! More

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They do a great job, they communicated with me on all the timelines of when I should expect things to be done and processed. I was impressed by their customer service skills also, they were nice and I needed timelines of when I should expect things to be done and processed. I was impressed by their customer service skills also, they were nice and I needed that. More

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Yesterday I went to the Jeep dealership on independence and saw a pair of new Jeep Rubicon 392s they had just gotten in. The price listed online with dealer discount was $87,000 and $89,000 respectively. and saw a pair of new Jeep Rubicon 392s they had just gotten in. The price listed online with dealer discount was $87,000 and $89,000 respectively. I began negotiations to purchase 1 of the Jeeps only to have the sales manager tell me that there was a $10000-$11000 "market adjustment" because the cars were hard to find and the Factory strike was limiting inventory. After pressing them about honoring the online prices (which I have screenshots for), they called me today saying they would remove the "market adjustment" and honor the online price. Then when I went to purchase the vehicle they added a Keffer value fee of $1900, and a safety fee f $1950. I advised them I was not interested in either fee and strictly wanted to purchase the car for the price online. The manager got agitated and said he would not remove those fees even though they were not listed on the online price. 2 hours later the online price of both jeeps were increased by the exact amount of the 2 fees that they were trying to charge me and they would no longer honor the price from just 12 hours ago when the negotiations began. I have been advised to contact upper management (which after calling 3 other Keffer dealerships I have been unable to get a corporate contact for). I have also been advised to contact the NC attorney general to report this deceptive practice. I am fully aware that dealers are free to add market adjustments and dealer added features. However not honoring the price of the vehicle online and trying to increase the price by $15,000 - $16,000 when you go to buy it is absolutely abhorrent and possibly illegal. I will be seeing this through until the end. BEWARE! More

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General Washington is outstanding. Smooth purchase with no games. This is the 4th car from him and I will be bwck Smooth purchase with no games. This is the 4th car from him and I will be bwck More

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Salesman General Washington very knowledgeable and a pleasure to work with.Everyone very friendly at dealership. pleasure to work with.Everyone very friendly at dealership. More

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General Washington and rest of the staff were great. Definitely glad I made a 2 hour drive from Greenville SC. Definitely glad I made a 2 hour drive from Greenville SC. More

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Sold me a defective new 2019 Laramie. The steering screams everytime i make a right turn and is getting louder. Told me they can't fix it. Left it there at the dealership for days!!!!!!! Don't kno screams everytime i make a right turn and is getting louder. Told me they can't fix it. Left it there at the dealership for days!!!!!!! Don't know what it is. Cost too much to replace steering. My warranty is on the clock. Is there any loyalty to the customers? I'm pissed!!! More

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