Gerard King

theft and fraud, they add problems to your car so can return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership to repair my Jeep, specifically to address dashboard issues. They charged $240 for diagnostics, which is a recurring charge despite different problems. My car has been experiencing issues due to battery problems, requiring frequent jump starts. The dealership informed me that my car has two batteries and diagnosed that one battery costs $575 while they could not find information on the other battery. I informed the manager, who instructed Eric to proceed to the cashier where the price of the second battery was indicated as $375. I agreed that they could diagnose my car before continuing with any service to identify which battery needed changing. Despite instructing them to focus on the oil change and seat belt recall, they charged me $240 for diagnostics. They initially claimed my car had two batteries and diagnosed one as faulty. However, upon inspection, I found only one battery, leading to confusion. The manager said the charge was for checking components, but my dashboard issue was not addressed or noted in the paperwork. I would like to know why the dashboard issue was not included in the diagnostic, considering there is an electrical problem with it. I was told I would need to pay another $240 for that diagnostic, which is unacceptable. The reason I drove away was that the manager told me the $240 was used to check other things in my car, but my dashboard issue was still not listed. I was refunded $209 today, but the money has yet to arrive in my account. The diagnostic fee was $240, but I have not received the refund. Why hasn't my warranty been applied, and why am I being charged extra? Although I bought the new car from your dealership, it has not been treated as such. I have spent over $1000 on maintenance without the warranty. More

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I recently viste the service Department, and my experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me upda experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me updated throughout the process. The wait room was comfortable and clean which make experince nicer. I highly recommend the service Department at ourisman baltimore for anyone looking for reliable professional care for thier vehicle. More

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I was very pleased with the work done to my keep. Called me and kept me informed throughout the day as they were working to fix problem Called me and kept me informed throughout the day as they were working to fix problem More

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She’s a very humble person, she helps me find the right vehicle for me. If you are someone who’s not sure what you want. Feel free to concern with her. Thank you Ms. Kathy, you’re the best! vehicle for me. If you are someone who’s not sure what you want. Feel free to concern with her. Thank you Ms. Kathy, you’re the best! More

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Great service I was in and out with my vehicle . Never had an issue 10/10 Never had an issue 10/10 More

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Visit was not so pleasant after receiving my van back had to return because the check engine light was on and on my way after work my washer fluid was empty have me wondering if they even change my oil and i to return because the check engine light was on and on my way after work my washer fluid was empty have me wondering if they even change my oil and if they did was synthetic oil even use More

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Excellent service fast and convenient. Excellent customer service and very friendly and well spoken. Great dealership. Excellent customer service and very friendly and well spoken. Great dealership. More

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A pleasant experience all in all. I've bought from Kathy before (2008). My family and I have had a very good experience at this dealership for many years. I've bought from Kathy before (2008). My family and I have had a very good experience at this dealership for many years. More

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They did a great job servicing my car. Everyone was pleasant and professional. Thank you Everyone was pleasant and professional. Thank you More

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The customer service was great. The work was done correctly. I love that the place was nice and clean. The work was done correctly. I love that the place was nice and clean. More

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