Ger Lee

Clovis Nissan offered me a good price for my 2016 Nissan Rogue SL, but I do not believe it was enough. Then they turned around and sold me a 2013 Honda Civic EXL for about the same price, so they can make t Rogue SL, but I do not believe it was enough. Then they turned around and sold me a 2013 Honda Civic EXL for about the same price, so they can make their money back on what they bought from me. The day I was supposed to pick it up, the salesman that sold it to me, Navarro, took me for a test drive and the air was not working.. He told me, in 105-degree weather, to drive it home and make an appointment. I am 66 yrs old and had my roommate with me that was 71, and we are supposed to drive a car without air in that kind of weather? The day I sold my Rogue they made us unload the car right there, by giving us two black trash bags, and did not even help load it into another car because they were heavy. that should have been offered. They told us they would take me to my next appointment and that was it, so here we are in very hot weather loading two large bags by ourselves. Jordan droves us to the appointment and he never helped my handicapped roommate or helped us to unload the bags. First of all, when I took my car in, I had no intention of having them take it that day because they never told me over the phone. but they did and left us stranded at our appointment. I believe they should have offered a rental car at a lower rate, but they did not until I would not take the until it was fixed. Al Pacheco gave me a rental car for two days free. I had to hurry and try to find someone to pick us up with two big bags. I was out in Clovis and my friend who ended up picking us up had to drive from Madera to Clovis. There is more to write about Clovis Nissan and how we were treated. We had to go through 3 salesmen to get a nice one that didn't lie to me..His name is Caiden and he was a gentleman, but the rest lied to me. There was only a $1,000 difference in what they paid me for my car and sold me a car that was 3 years older. I told them how much I wanted to pay for a car. The car I have now was $15,000 and I told them I would not pay $15,000, so they lowered it to $14,999.99 which is only a dollar difference. There was a reason I could not go over that price, then I bought an extended warranty for a lot of money and they added it to the car price, which put me over $15,000. I asked very nicely to change it to not be on my car price, but they would not do it. So you might be thinking why would I buy such a crappy car, I was desperate by that time and they knew it. I take care of someone that had doctor's appointments almost every day. I was paying $700 a week for a rental and I had it for almost two weeks, so that was what I spent out of my proceeds from the car. Navarro blamed me for wanting the car and that is why the air was not working so I would not take the car until the air was fixed, so I did not take the car that day. I told Aaron Navarro, "I am not driving this car without air conditioning."They were forced to fix it before I took the car. I had one test drive, but the speed limit was 50 MPH, so the car felt fine. Once I drove it home I could feel a vibration between 55-62 miles per hour. The balance was off so I called the General Manager, Al Pacheco, to find out why they sold me a car that shimmied. I took it back in and I was told the tires were put on inside out but that is impossible, so another lie. I wait for the Honda that day and they said they turned the right side out, balanced them, and the shimmy was fixed or I should say my receipt says, "Shimmy is not as bad". Once I got on the freeway to go home, it started shimming badly. I did not call them back, because they had lied so much, that I had to pay another $66 to have them balanced at Les Swabb. Nissan of Clovis sold it to me with a shimmy that is still happening at 55-62. They knew it and did not disclose it. In fact, they had me sign a paper stating the only blemish on the car was on the back bumper. Since this car is a metallic light gray, it is hard to see ALL the dents. After I had signed that the only blemish was the back bumper and accepted it. They showed me the car and right away I see a dent on the passenger door where there is actual rust. Caiden says to us, "Well you know it is an older car and things like that happen", but it was too late to not take it home. When I get it home, I find out the rearview mirror did not have a cover over it. So I have one black and one silver rearview mirror, then I walked around to the driver's side of the car and a big dent in the front fender. I was now parked in the shade where I could see ALL the dents and scratches on each side of the car, but it was too late because I already bought the car. I would not buy another car them ever. They sold me a car that had more miles on it than mine. Mine had brand new tires that cost me $1,000 and they would not go above $16,000.00. Now I have a bad car that shimmies and is dented everywhere on both sides of the car and they will probably still sell my Rogue for what I initially paid for it. My Rogue only had 38,000 on it and the other car had 130,000 miles on it. They saw an old sucker and lied their way into me buying the Honda for only $1,001.00 below my Rogue. So now I realize this Honda is only worth about $5,000.. I have no recourse except to let people know how they lie and cheat to take advantage of senior citizens trying to buy a car. I only had my Rogue SL for 3 yrs and 1 day and turned around and bought a lemon from the same people, so I guess they would say that is my fault. I take responsibility for my part of not being smarter and being taken advantage of I blame the rest on them. I had to take my car to Les Schwab for balancing, That cost me $66 which I should not have had to pay. Schwab said it can be a bent rim, cha-ching I thought! So I drive home from Schwab and it still does it just not quite as bad. I called them back and Schwab told me it might be the tires are so cheap they won't balance. If that is the case another cha-ching I don't have, so I guess I have to drive it this way until I can save the money. Being a senior citizen, I am on a fixed income. This car is costing me way more than I sold my car for. The reason I sold my car was that the gas prices are so high I wanted a smaller car. I would never recommend Clovis Nissan, but I would recommend Fresno Nissan. I was looking at cars there and I found one, the same year for $12.000.00 and in better condition and worked with me for a lower price They didn't lie to me. Al Pacheco, who ran Clovis Nissan told me, "Why don't you buy a car from us?" I told Al I had already put a deposit on another car at Fresno Nissan and he said he would take care of it, which he never did. Every time I asked about the $250.00 with a salesperson, they kept telling me, "That's Al Pacheco's deal, but AL never transferred from Fresno Nissan to Clovis Nissan, so in the end, I had to take care of it myself. That would have paid the down payment on the extended warranty. That was the 1st lie to me, but I had already bought the used Honda, otherwise, I would not have come back to Clovis Nissan. They were in trouble and trying to buy used cars because they were having a very hard time bringing in the 2022s and their inventory was very low So they screwed me badly on a used car that was way overpriced. I looked it up on Edwards and I was honest about everything. CarMax would not give me any more than $1.000.00-$5,000.for it, so I cannot sell it and buy a better car that doesn't shimmy. I hate this new used car and in hindsight positively would not buy another car from Clovis Nissan. If you go there to buy, you will be lied to, pushed into buying a car that was way worse than my Rogue, and cost me only $1,001.00 less than the Rogue they purchased. They made a lot of money off me and I paid cash. This whole thing was a bait and switch. I have called finance 4 times to find out if my warranty can only be used at a Nissan Dealership and why haven't I received any paperwork on the extended warranty, with no return call as of yet, Funny how many times they called me to buy my car and now I never received a return call from Eric or Andrew. They sold me a car that I never had never seen before until after it was too late because they said it was in service and in detail. It wasn't on the lot yet, so how can they sell me a car I have never seen? They guaranteed me it was a good car. Another lie. As far as I am concerned they are liars, cheats, and thieves. More

Report | Print

Josh was very helpful in our purchase experience. So far we are very satisfied with the vehicle we purchased. We did have a missed communication piece with Jerry. Though he was very informative he said we c we are very satisfied with the vehicle we purchased. We did have a missed communication piece with Jerry. Though he was very informative he said we could take our down payment prior to our first payment to lower our payment down. The Finance company said this was untrue and had to do paperwork again. More

Report | Print

They are good people who are eager to help as they provided exceptional service. We got a great deal on a car. Thanks Lithia Nissan. provided exceptional service. We got a great deal on a car. Thanks Lithia Nissan. More

Report | Print

Awesome people Great Price Awesome people, Great Price! My mom bought a car from Luis. When I was in an accident and my car was totaled, my mom recommended that I buy a Nissan. Awesome people, Great Price! My mom bought a car from Luis. When I was in an accident and my car was totaled, my mom recommended that I buy a Nissan. I found a car online and talked to Sandy, I bought a new Rouge with Luis and got a great price. Ger helped me with financing while waiting for my insurance claim to be paid. More

Report | Print