George Vargas

This dealership is efficient and helpful I love my subaru impreza abd this dealerships service subaru impreza abd this dealerships service More

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I’ve been coming here Every three years forever to lease. I love these guys! I love these guys! More

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I was look at Outback and salesman helped me with purchase love my new car purchase love my new car More

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Nick is the Man Thank You Acton McGovern Subaru Been going there for years Everybody rocks going there for years Everybody rocks More

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Amazing service from Max and awesome vibe from everyone from front desk to finance manager. from front desk to finance manager. More

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Originally went to Patrick Subaru about 30 mins away from this wonderful dealership and was shocked by the difference in not only customer care but follow through with sale and taking care of customer needs. this wonderful dealership and was shocked by the difference in not only customer care but follow through with sale and taking care of customer needs. Will definitely be returning to this dealership when I’m considering new leases in a few years. Max is an amazing salesman anyone would be lucky to work with him! More

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Max and Subaru offered me great help getting the car I wanted made everything possible and easy definitely recommend wanted made everything possible and easy definitely recommend More

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I bought a 2018 Audi Q7 prestige from McGovern Subaru of Acton. It failed MA inspection within 7 days of purchase. It failed MA inspection: 2-28-2022 When it failed inspection the used car manager said, Acton. It failed MA inspection within 7 days of purchase. It failed MA inspection: 2-28-2022 When it failed inspection the used car manager said, “I thought we fixed that problem” It was sitting at McGovern Audi at since 3-8-2021 (this was the earliest appointment they had) 3-25-2022 I finally was able to get a quote from McGovern Audi. I was trying to let Subaru fix the issue and talk to the Audi dealer. But they just seemed to keep delaying things.  The official quote for the total engine replacement just to pass Massachusetts state inspection is $26,877. It takes 3-4 more weeks to just get a motor not to install it. 4-25-2022 I get the vehicle back with the be motor… about 2 weeks later there’s another CEL for something that has failed on this “new” motor already. 6-1-2022 McGovern Audi didn’t have didn’t have a loaner available until this day. So they had to drive my car with the CEL on until then… 6-11-2022… (today) the vehicle is still sitting at Audi broken… but no one will help me get out of it without rolling an absurd amount of money into the next car because they know what they’ve been doing to the car this entire time (and I can’t trade it anywhere else… because I don’t have the car) I bought the car for just shy of $50,000. They “cooked the books” to make DCU approve the negative equity they rolled in to the car because they lowballed me hard on my car. So DCU thinks the car sold for $70,000 and they gave me 48,000 for my car. (When they buy gave me about 25,000 for my car and made me roll in nearly $20,000) I thought this should have been the best time to sell my car that doesn’t have good residual value and get into something else. They forced me to get a bumper to bumper and other warranty’s they didn’t even tell me how much they would cost. They just said “your payment is what you wanted with this because you likely can’t afford audi problems should one arise.” All I wanted was the free McGovern Power Train warranty that would have likely covered this repair… I thought at first they must have known the vehicle had issues. I was beyond the “LemonAid Law” 14 day allowance because I couldn’t get a quote in time to return the vehicle. Due to the staffing shortages at Audi I have asked them to buy back the vehicle a few times now and put me in another vehicle on their lot or even my old car that is sitting on their lot for sale at the “Clean Retail with CPO” price when they wouldn’t even give me the trade in value as an in “rough shape” vehicle (which was not the case). Today, I was told by my loan company by law during that initial 30 days you can return the vehicle… however you can’t return a vehicle that’s unable to drive and stuck at a dealership. I have called a Lemon Law Attorney, As well as DCU to tell them about the numbers and ask about the random. I will also be contacting the MA attorney generals office over this (again I did previously but thought this was done so I had them close the case). Sadly this one experience finally has made me realize that mention of dealerships always trying to screw over the consumer. More

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Good price, bad sales exp You'll probably get a good price, but be prepared for all the classic (read: antiquated) dealership games. When I was looking for an off-lease 2015 Fo You'll probably get a good price, but be prepared for all the classic (read: antiquated) dealership games. When I was looking for an off-lease 2015 Forester with manual transmission I bought mine at Village. Here was my experience: The good: - The price was very competitive. No complaints there. - I got the car CPO (certified pre-owned), and in apparently great condition so no worries there. - Pre-sale, the dealership was very cooperative in working with me (coming from out of state) and my bank on financing. This changed later. The bad: - When I arrived, I got the full runaround. Hurry-up-and-wait, good-cop-bad-cop etc. - The very warm and accommodating sales manager who welcomed me morphed into a total jerk, trying to rush me out of the place with some lie about "a big meeting in 30 minutes." - I had to ask for the CPO checklist when I asked. They didn't even make sure that I signed it! - I had to ask for floormats - They forgot to send me the title for the vehicle - My sales guy (George V.) scrolled through his social feed for like 20min while I tried to talk to him about price Bottom line: If you're willing to play games and feel confident in your ability to set boundaries with aggressive and experienced sales people, you will probably get a fine deal here. Village Subaru: Lose the old-school, high-pressure sales routine (Vin B.) and get with the times. Please. I am sure that customer and employee satisfaction would skyrocket. I would much prefer to be writing a glowing review. More

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