George Tsaglos

Pleasant experience at Scarsdale Ford. Prompt, informative and courteous service. Highly recommend this dealership for sales and service. Prompt, informative and courteous service. Highly recommend this dealership for sales and service. More

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I recently purchased a Pre-Owned 2018 Hyundai from this dealership in late July. I paid additional for a New Registration and plates. Now after 2 months of driving with temporary registration (now expired dealership in late July. I paid additional for a New Registration and plates. Now after 2 months of driving with temporary registration (now expired) I'm told by DMV that the appropriate paperwork was not completed + filed by dealership. Which is why I have not received or will receive a current Valid registration from DMV. Dealership refuses to take responsibility and is blaming DMV for paperwork not found on file to date. Now that they (Scarsdale Ford Dealership) have their Money, they will not even attempt to follow up on documents with DMV of Albany to find out what's happened. They only told me to be patient and 'If" I get pulled over and get a ticket, that they will re-imburse me. Which doesn't help my stress of driving a vehicle without proper Valid Registration. Also have been awaiting some compensation for needing to order a spare key + FOB programmed from Hyundai. Since Ford dealer, WHO SOLD ME THE USED VEHICLE WITH NO SPARE KEY, but refuses to have a new key cut or even re-imburse me to purchase a spare key. Not comfortable maintaining a vehicle long term with no spare key, if something happens with the ONE key I was given at time of Purchase. Very dissappointed that now that they have their Money and Sale, I am not worthy of any further customer service or follow up to resolve the missing Registration. More

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