George Sousa

Great experience, 3rd VW from Kelly VW Danvers and George! I would recommend to anyone! George! I would recommend to anyone! More

Report | Print

Last year when I was shopping for an Id4 I was told that I could charge the car at any Volkswagen dealership. This was a selling point. When I just called to ask whether their charger was operational so I c I could charge the car at any Volkswagen dealership. This was a selling point. When I just called to ask whether their charger was operational so I could charge for an hour while my son was at practice, I was told no. They essentially said that I had imagined what they had told me. Mind you, charging for an hour would maybe cost them $2. They were adament that I couldn't charge my car and were jerks about it. More

Report | Print

They do what they say they are going to do, they are transparent and likeable. transparent and likeable. More

Report | Print

My wife & had a great customer experience with George Souza & Jorge Ochoa. Perfect combination..MEMORABLE!!!! Wish I could express similar sentiments for the receptionist who glanced at us as we entered, Souza & Jorge Ochoa. Perfect combination..MEMORABLE!!!! Wish I could express similar sentiments for the receptionist who glanced at us as we entered, did not greet us. We waited 10 seconds before we asked for assistance. I strongly recommend Management brings this matter to her attention or perhaps a “Reinforcement Training” session on greetings best practices. More

Report | Print

George Sousa and the team went out of their way to be sure I had a great experience buying my new ID.4, and that all my needs were taken care of! sure I had a great experience buying my new ID.4, and that all my needs were taken care of! More

Report | Print

Jorge was really nice and helpful, answered all our questions and walked us through all the features of the new car. His team mate, George, was also great following up on us, giving us priority as we w questions and walked us through all the features of the new car. His team mate, George, was also great following up on us, giving us priority as we were on the wait list for a long time, cancelled for a bit, and went back on the list. Great customer service! More

Report | Print

George was great to work with. Very responsive and helped me transition from my old car to my new Taos. Thanks George! Very responsive and helped me transition from my old car to my new Taos. Thanks George! More

Report | Print

It is always a pleasant and professional experience. All of the staff are very professional and knowledgeable. The overall process is seamless within the helpful staff. of the staff are very professional and knowledgeable. The overall process is seamless within the helpful staff. More

Report | Print

I enjoyed my experience purchasing a used vehicle at Kelly! Madison checked in and connected me quickly with my salesperson Anthony, who was laid back and not pushy at all. I will admit he did not know Kelly! Madison checked in and connected me quickly with my salesperson Anthony, who was laid back and not pushy at all. I will admit he did not know the vehicle well but that was not an issue for me at all personally. The most important part is that Anthony and George contacted me several times to check-in and update me, responded to texts and calls promptly, and got everything ready for me incredibly fast. I had just had a frustrating experience elsewhere, and I felt like this was the complete opposite experience; they were on top of things, professional, and were trying to get me into the vehicle fast, which was a top priority for me. The person in the office was also super nice and friendly, but I don't have their name. This was definitely easy and I love my new car, thank you! More

Report | Print

Great, easy experience and very friendly and helpful staff. They were very transparent with their offerings and programs and put a lot of work into helping secure the best rate for my car. staff. They were very transparent with their offerings and programs and put a lot of work into helping secure the best rate for my car. More

Report | Print