George Smith

New to the area and was looking for a reputable place. Experience was phenomenal, from the GM introducing himself and helping me, right down to the guys in service knowing their stuff and having me back o Experience was phenomenal, from the GM introducing himself and helping me, right down to the guys in service knowing their stuff and having me back on the road in hours. Grabbed a quick water and coffee as I toured the place in my downtown, good vibes all around. Staff greeted me, but was super causal, not that typical car dealer hocus-pocus, just that wholesome family owned feel. Appreciate their attention to detail, 10 out of 10 would recommend. More

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Stevens Ford broke my vehicle doing a routine oil change. I brought my brand new F-150 to Stevens for routine service and an oil change. Later in the day, I received a call from the senior service adviso I brought my brand new F-150 to Stevens for routine service and an oil change. Later in the day, I received a call from the senior service advisor, George, who informed me that while changing the oil filter in my vehicle, their employee's "grip slipped" and broke the valve cover of my engine. Of course, the replacement valve covers were not readily available from Ford or other distributers. I was told that I had 45 minutes to get to the dealership to pickup a loaner vehicle, or I was out of luck. So, I had to leave work and rush to pick up the loaner. The loaner which I was provided was a 2018 F-150, the interior of which reeked of cigarette smoke and was obviously not routinely cleaned. It was not clear when I would have my truck back, and was told that I would be kept up to date. After two weeks of not hearing anything from the dealership, I called seeking an update. I was connected to George, the senior service advisor, and he told me "I'm going to check with parts right now, I'll call you back in 5 minutes." After an hour with no call back, I tried to call back. I was told that "George left an hour ago," just about when I called last. The individual who I spoke with on the phone did not provide me any information on my vehicle, and was audibly irritated about my inquiry for information. I had to go so far as to contacting the dealership who I purchased the vehicle from (Lamoille Valley Ford in Vermont) to hear anything back from Stevens. They contacted the dealership, and it wasn't until then when received a call from George who informed me the part was still unavailable and there was no estimate as to when they'd be able to get it. On the same phone call, he said "Actually, I may have a solution. I'll call you back in 5 minutes." He never called me back, and I gave up on trying. It was clear Stevens made zero effort in communicating with customers. After nearly 6 weeks, I received a call that my truck was repaired. I promptly returned the loaner and retrieved my vehicle. There was no cost for the service. I understand that mistakes happen and that nothing can be done about unavailable parts, and appreciate that Stevens at least gave me a vehicle and covered the service fee. I am, however, paying for a brand new truck each month and the fact I was given a unkept smokers vehicle was outrageous, especially given how Stevens broke my brand new truck. To me, for such damage to be done to a vehicles engine performing such routine maintenance is a sign of incompetency. Furthermore, the lack of communication and customer service from Stevens (especially after gravely inconveniencing a customer and damaging their property) was unprofessional and unacceptable. I would strongly discourage anyone from seeking service from Stevens. I want to thank Lamoille Valley Ford in Vermont for their help in this situation and for their amazing customer service. I bought my vehicle from them 9 months ago, and 9 months later they dropped everything to ensure that this situation was being handled appropriately. They take care of their customers, appreciate their customers, and respect their customers. And no, they did not ask me to write this. They're just great at what they do, and Stevens should take note. More

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The staff was very professional, courteous and knowledgeable. We have our trucks serviced here and love our new explorer. knowledgeable. We have our trucks serviced here and love our new explorer. More

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