George O.

I have never had such a terrible experience with any business in my life. Not a single person can take responsibility for their failures. I have had 5 different issues throughout the purchase process. T business in my life. Not a single person can take responsibility for their failures. I have had 5 different issues throughout the purchase process. The amount of times I was told "I will call you back" I can't even name. While George did call back he recognized how poorly this business communicates. Not a single person in that place has any clue what is happening. No one communicates and it allows everyone to remain nonresponsive to the person they are "helping." Utter incompetence. I would love to review each of those people who didn't call me back but it is easier to only do this once. George claimed he wanted to take responsibility and so here it is. To top it all off George decided to call me back and get upset with ME. Yes, me the guy who has had all kinds of problems because of the failures at their dealership. Apparently, it is MY fault his dealership can't communicate and is unable to do their jobs. I am so glad that even after all the mistakes they have made, it is I! The customer! Who is the liar and I am at fault. The utter disrespect for the customer and utter lack of self-awareness was amazing. Truly Amazing. More

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I was pleasantly surprised at the car buying process through McGrath Honda. Pete M. was an incredibly knowledgeable salesman that we will be coming back to in the future. Communication was clear from through McGrath Honda. Pete M. was an incredibly knowledgeable salesman that we will be coming back to in the future. Communication was clear from start to finish and every question was completely answered. We did not plan on making a trade initially, but due to the ease of the process and the value of the trade-in offer, we could not refuse. We are thrilled with our 2024 Accord and we will be back! More

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Unreputable, theyvdon't stand behind their word! Not a fan, wouldn't- recommend . George was especially smarmy Not a fan, wouldn't- recommend . George was especially smarmy More

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Despite the somewhat prolonged buying process, my car buying experience at this dealership was remarkably seamless. The team's transparency instilled trust from the start, and Ed Payne, an exceptional sa buying experience at this dealership was remarkably seamless. The team's transparency instilled trust from the start, and Ed Payne, an exceptional salesperson, went above and beyond to assist me, promptly addressing all my questions and concerns. I also had the pleasure of working with Frank in the Finance Dept who worked as quickly as possible to help with the paperwork as we closed the deal. More

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Very helpful especially Nik. Once we walked in he was very attentive. Shout out to Aldo, Mario and George for helping as well! Once we walked in he was very attentive. Shout out to Aldo, Mario and George for helping as well! More

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Beware from Yo-Yo Loans & Spot Delivery Ploys! !! Please don’t make the same mistake my family and I made. Do NOT walk out of here without a loan approval, not a pre approval. They will try to s !! Please don’t make the same mistake my family and I made. Do NOT walk out of here without a loan approval, not a pre approval. They will try to scam you by doing the whole yo-yo loan, and spot delivery scheme. Then when you try to defend yourself, they try to talk you down and belittle you. Two weeks after buying our car, on a Saturday night, our salesman, Big Mac, called us. He told my husband that there’s an issue with a missing document and we needed to come in to resign the contract. He told us to come in on Sunday, when usually dealers are closed. My husband said he couldn’t, as he’s super busy with work. A couple days later, my husband called the dealer to get more information, and try to make our first payment. He spoke with George in the financial department, who lied and said that he “thought” he called us (which he didn’t). He further informed my husband that the contract needs to be resigned due to the loan approval not going through. He told us we need to come in and sign a new contract with higher interest rates. They tried to play it off that it’s all they could achieve with my husband’s credit, and it’s not “that big of a change.” He said it’s not the car dealers fault our credit is what it is. That they knew if they didn’t let us take the car with the original interest rates in the contract, they would’ve lost our sale. When we said we wouldn’t be altering the original contract, they told us to return the car today. It was 6pm already and we have 3 young kids. George proceeded to look up our address to try and send someone to pick it up. My husband told them he can bring it back after tomorrow. At this point, I don’t even want the car anymore due to the negative experience thus far. We put down a large down payment (15K), and spent manyyy hours closing the original deal with them. We were told we were approved for the payment and interest rate we could afford and agreed upon. My husband even went in the following day after buying the car to finalize the rest of the paperwork and down payment. Not ONCE was the possibility of this just being a pre-approval mentioned before signing the papers and driving away. Had that been the case, we wouldn’t have left the lot. From what I’ve been informed, that’s illegal on their part. They were supposed to clearly state to us it is a “Spot Delivery”. In addition to this nasty ploy, while on the phone, George started to intentionally pronounce my husband’s name wrong, and talk to him with a nonchalant attitude. It is funny (and disgusting) how they were nice and accommodating when they were trying to close the deal; they could pronounce his name correctly then. At the end of the conversation, George told my husband he would call back shortly with more information on a solution, and he never did. My husband called back only to be answered by a voicemail. This is ridiculous. Thankfully this isn’t our first car purchase, so we know not all dealerships try to take advantage of people. This isn’t how you run a business, and I will make sure others know this before making our mistake. Luckily, I have found a consumer attorney and will be filing a claim with the FTC. More

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Nikhil was very kind and helped me find a car within my budget. He thoroughly explained what the car may come with and the added complimentary benefits that McGrath offers to anyone who purchases a car fro budget. He thoroughly explained what the car may come with and the added complimentary benefits that McGrath offers to anyone who purchases a car from them. Excellent service. More

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I really enjoyed my visit yesterday and the experience dealing with everyone, particularly Shane, Bob, and Danial, at McGrath Honda dealership in St. Charles was far above and beyond my best expectations. dealing with everyone, particularly Shane, Bob, and Danial, at McGrath Honda dealership in St. Charles was far above and beyond my best expectations. More

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I had an excellent experience with Harris from McGrath Honda. Harris is by far one of the best salesman I have ever had the pleasure of meeting, he goes above and beyond to make sure his customers are hap Honda. Harris is by far one of the best salesman I have ever had the pleasure of meeting, he goes above and beyond to make sure his customers are happy. He’s right there to help answer any questions you may have and make the process as seamless as possible! I would recommend anyone that is looking for a new or used car to go see Harris. More

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Everybody at the dealer was so helpful Jose Lozano and Dave grocer along with George the manager were great I will come back again and again Dave grocer along with George the manager were great I will come back again and again More

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