George E. GUSHULAK II | Page 50

Best service team in the business George is the best service agent I have ever had the pleasure (or sometimes in the past displearsure) to work with. He is on top of the game and one George is the best service agent I have ever had the pleasure (or sometimes in the past displearsure) to work with. He is on top of the game and one of the main reasons I keep purchasing Audi's More

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PAINFUL LESSON TURNED POSITIVE THX TO SD AUDI!!!! I purchased a 2009 Audi Avant A4 wagon from DON BRAGG 2 years ago. I travel 25K miles a year so it was time for me to turn my A4 wagon. I loved the I purchased a 2009 Audi Avant A4 wagon from DON BRAGG 2 years ago. I travel 25K miles a year so it was time for me to turn my A4 wagon. I loved the car and my experience with their service department (GEORGE GUSHLAK) was excellent. I was hesitant to buy another due to repairs I had on it - but every repair was covered under the 100K CPO. When my car was in for repairs, I was always given a beautiful Audi loaner car and they made every effort to work around my hectic schedule. I had owned 3 Volvo wagons prior to my Audi so I was still not sure I'd get another Audi. In November I started looking at a variety of cars. Nothing thrilled me like Audi. DON BRAGG KNOWS HIS AUDI PRODUCT INSIDE AND OUT. He is polite and no pressure. Desperate to make a decision, I went in last week to look at an Allroad wagon Don had told me about but thought I could settle for a Honda CRV (less cost, , reliable, good mileage). In my heart, it was a step down from the luxury wagons I had driven and I do not like SUV's. I bought the Honda and the minute I got home I called Don to tell him I had made a huge mistake. Audi took the Honda back (without the cooling off agreement) and gave me the option of taking my old A 4 wagon back or anything from their inventory. Their main goal was to have a happy customer, not make a sale. I was stunned. SD Audi offered me top dollar for my A 4 wagon (more than any other dealer did) and an amazing deal on their Allroad wagon. All I can say is they have won me over!!! I am now a very proud owner of a car that suits me, is visually stunning and a pleasure to drive. YOU CANNOT PUT A PRICE ON QUALITY NOR LUXURY SERVICE - it goes hand in hand and Audi SD has demonstrated that to me since I bought my first vehicle there. THANK YOU to the incredible staff there. More

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Anothet great experience This is our 4th Audi with Audi San Diego, and they just keep doing it right! From Don Bragg our Audi sales specialist to to Dion who had my A6 sparkli This is our 4th Audi with Audi San Diego, and they just keep doing it right! From Don Bragg our Audi sales specialist to to Dion who had my A6 sparkling at pick up, this is a relentless team. Audi San Diego's General Manager Mark goes above and beyond to get you the car you want and deal you deserve. George in the service department and Bryan in finance do everything to make you Audi San Diego experience superb! I highly recommend Audi San Diego for their selection and customer service! More

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Great service! I can't remember if it was Amanda or Lindsay who greeted me, but she was prompt! She came out to greet me as soon as she saw me park! I'm so sorry I c I can't remember if it was Amanda or Lindsay who greeted me, but she was prompt! She came out to greet me as soon as she saw me park! I'm so sorry I can't remember exactly who she was. Joshua took care of getting all the paperwork prepped for the work that had to be done. I've had Joshua help me in the past and had always been very helpful and polite. Never had a bad experience with him. He's absolutely great at what he does! George was the one who informed me once my car was ready. He had a cheerful attitude and great hand shake! :) Thanks everyone for another great service! More

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Great Experience! Audi is where it's at. They do a great job on all their cars, everyone there is always friendly and helpful, plus they probably have the best waiting Audi is where it's at. They do a great job on all their cars, everyone there is always friendly and helpful, plus they probably have the best waiting room I've ever seen (fully stocked with snacks, cold drinks, one of those new coffee machines, an HD TV, outlets for any plug ins, a charging station for your smart phones and an outside patio where I can smoke cigarettes). It couldn't be any better! More

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Worst customer service Arrived to drop of my car at 6:59am, walked in the door and was greeted with "we do not open for another minute". I turned and walked back out the Arrived to drop of my car at 6:59am, walked in the door and was greeted with "we do not open for another minute". I turned and walked back out the door and waited for 30 whole seconds before they would speak with me. My appointment was for 7:30am so I figured that a basic service would be complete by lunch time, but by 12:30pm I had received no call, so I called. The service writer I spoke with took my name and number and was suppose to pass to my service writer George, but yet again no call. At 1:30 I called and was finally able to speak with George only to have him try and razzle dazzle me with his excuses as to why my car was not ready. He also asked what completion time I was promised by the person checking me in, funny thing was it was him who checked me in and he never gave me a time. I was eventually given a completion time of 2:30pm, and specifically asked if I could pick the car up at 2:30 and was told yes. 2:22pm I was on the free way about a 2 miles from the dealership when I was called by George to tell me my car would not be ready because of a fault and a brake light that was out. At this point I knew that my car had not been touched until late afternoon the brake light had been out for a month and gives a warning every time you start the car. I know Audi has great service technicians and they would not miss that. As far as work done it seems the technician did his job well. The service writers need a lesson on how to treat customers and to be up front and honest about what is going on. For a first experience with Audi San Diego service department I am extremely disappointed. More

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Used to always get taken care of.. Now, not so much I guess if you don't have a top of the line 2015 model, the level of service you get drops off, quickly. Was told they wouldn't be able to offer a re I guess if you don't have a top of the line 2015 model, the level of service you get drops off, quickly. Was told they wouldn't be able to offer a replacement rental even though the part I came in to have replaced was due to an AUDI RECALL! Had to use Uber to get home and wasn't offered any compensation, thanks guys! 100 to 1 says if I had a 2015 model and not an old '06 A4 they'd have found a way to get me home... Oh by the way, they did a diagnosis (that George tried to charge me for initially which I turned down, which they ended up doing anyways so they could quote me on repairs) that ended up being over 7K in repairs, I had everything fixed at Lusti Motors for $1,200. Will never step foot in this place again, what a joke. More

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Awesome service I just want to say that George took care of me. He was always positive and attentive to taking care of my Q7.. Thank you again for the awesome custom I just want to say that George took care of me. He was always positive and attentive to taking care of my Q7.. Thank you again for the awesome customer service.. More

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Consistent Excellent customer service George Gushalak's attention and care was far and beyond. He constantly looked out for my needs and just took care of it all. I was in and out pretty f George Gushalak's attention and care was far and beyond. He constantly looked out for my needs and just took care of it all. I was in and out pretty fast. More

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First Audi service experience at Audi San Diego My A4 experienced an ignition coil failure. I contacted Audi San Diego service and spoke with George Gushlak. I explained this issue my beloved A4 was My A4 experienced an ignition coil failure. I contacted Audi San Diego service and spoke with George Gushlak. I explained this issue my beloved A4 was having and he diagnosed the problem over the phone. Audi Roadside Assitance dispatched a tow for my vehicle and kept in contact with to make sure that my vehicle had been collected for service. George contacted me when the car arrived at the dealership. We discussed the problem at hand which happened to be a recall. I also asked to have the recommended service performed since the car was already there. George also had taken care of a software upgrade and the starter engage button.unlike other dealership experiences , I was kept up to date on the on the staus of my vehicle. My entire service experience was "top shelf" and I was back behind the wheel within less than 24 hours! In this day and age, "customer service "has seemed to become non existant but George Gushlak proved that it truly still exists. Thanks again George! More

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