George Brostenianc | Page 2

The dealership from which I purchased my Fiesta and have brought it back for servicing, scheduled and no. I have always received courteous and professional treatment from everyone at the dealership, and tha brought it back for servicing, scheduled and no. I have always received courteous and professional treatment from everyone at the dealership, and that includes the sales team. And of course the mechanics and technicians. More

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Only thing I ask you to change is the long wait for service appointments otherwise all good service appointments otherwise all good More

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I’ve had little contact with Royal Oak Ford since I’ve had little need. My Escape has been a good comfortable car. So far just one tire issue, an oil change and a recall handled. Each of these experiences had little need. My Escape has been a good comfortable car. So far just one tire issue, an oil change and a recall handled. Each of these experiences have been very positive. The staff has been friendly, helpful and very efficient. Right from my salesman Anthony to the service technicians. RO Ford is a first class operation in my opinion. Thanks More

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I had a heat shield problem on my 2013 Ford Focus. I stopped into the dealership and talked to Mark Lange the used car manager. He sent me over to the service department and had one of the mechanics t I stopped into the dealership and talked to Mark Lange the used car manager. He sent me over to the service department and had one of the mechanics take a look at it. He promptly put the car on the hoist and fixed it right away. I went back to thank Mark and told him of all the dealerships whether it was GM or Ford, this is a top notch dealership. There was no charge for the repair. The service department was great. I will certainly recommend all my friends who might need a car in the future to talk to Mark Lange for a used car. My thanks again to Royal Oak Ford for fantastic service. Thank you, Bob Baker More

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I left the dealership where I purchased my car 6 years ago or so and discovered Royal Oak Ford. Their service department is run phenomenally well with the best service reps around. They keep to what they ago or so and discovered Royal Oak Ford. Their service department is run phenomenally well with the best service reps around. They keep to what they promise and they only promise what they can accomplish. I would never purchase a vehicle anywhere else or have anyone other than ROF work on my Escape. More

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I can not say enough good things about Royal Oak Ford and their personal. Everyone there is a rock star. Mark Lange is the manager of used cars sales and Darius Glover (the salesman we worked with.) were v their personal. Everyone there is a rock star. Mark Lange is the manager of used cars sales and Darius Glover (the salesman we worked with.) were very helpful, respectful, and courteous. They both listen to our needs and went out of their way to make sure we were very happy & satisfied with our purchase. Mark Lange, as a sales manager went far beyond his duties and I want to give him a BIG THANK YOU! I would recommend Royal Oak ford to anyone I know with the confidence that they will also be a satisfied customer. I just can not thank the Royal Oak Ford Team enough. Sincerely, THANK YOU, Royal Oak Ford IS THE BEST!! More

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Incredibly friendly and helpful people here at RO Ford. The service department never fails to impress. And my sales experiences have always been very pleasant. The service department never fails to impress. And my sales experiences have always been very pleasant. More

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Devin is a very friendly, knowledgeable, helpful person. I am so excited to have my new Ford Explorer hybrid auto. Thanks Royal Oak Ford and Devin. I am so excited to have my new Ford Explorer hybrid auto. Thanks Royal Oak Ford and Devin. More

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Devin is great to work with- he contacted us knowing our lease was coming to an end with a great deal. He made it happen quickly and we are so pleased! lease was coming to an end with a great deal. He made it happen quickly and we are so pleased! More

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Terrible experience. I have Ford tire warranty. My car was towed here. Took 3 days of me calling to get the tire fixed. When I did get it back, there was a rod hanging down under the car scrapping on that was towed here. Took 3 days of me calling to get the tire fixed. When I did get it back, there was a rod hanging down under the car scrapping on that tire. I felt the staff was so busy they didn’t have time to bother with me. Should of skipped Ford tire plan and gone to Belle Tire, at least I wouldn’t of been without a vehicle for 3 days. More

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