Genesis Reynoso
Genesis Reynoso at Nissan of Van Nuys
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Genesis Reynoso

Service Advisor

Nissan of Van Nuys

5425 Van Nuys Boulevard
Sherman Oaks, CA 91401

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4.7
33 Reviews

Languages Spoken

English English

Spanish Spanish

4.7

33 Reviews

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33 Reviews of Genesis Reynoso

April 09, 2025

Dealership Rating
Employee Rating

I took my 2012 frontier in because the seat belt light was on. Fernando the service consultant said i also had recall issues. He told me to check the seatbelt would be $220.00 for diagnoses. After they we More

by jessepooldude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Nissan of Van Nuys responded

Jessepooldude, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Van Nuys. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 31, 2025

Dealership Rating
Employee Rating

I always get great service at this location. All employees are so professional and efficient. I will be bringing all my vehicles at Van Niys Nissan. More

by Mayrarey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2025

Nissan of Van Nuys responded

Mayrarey, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 07, 2025

Nissan of Van Nuys responded

Hi Mayrarey, thank you for taking the time to leave a review for us at Nissan Of Van Nuys Parts. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

March 08, 2025

Dealership Rating
Employee Rating

Great customer service. I would highly recommend. Very prompt and attentive to all matters. Quick turnaround time More

by PARTSDEPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2025

Nissan of Van Nuys responded

Hi Partsdept, thank you for taking the time to leave a review for us at Nissan Of Van Nuys. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

March 04, 2025

Dealership Rating
Employee Rating

I was very displeased with the service I received at this dealership when I brought my Ariya in for service because it wouldn't charge! They had my car for 3 entire weeks and the responses I got when I aske More

by lyndafurnari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 07, 2025

Nissan of Van Nuys responded

Hi Lyndafurnari, we appreciate your honest feedback, as we are always looking for ways to improve. Here at Nissan Of Van Nuys, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (866) 267-2092 to discuss ways we can better serve you in the future.

Mar 07, 2025

Nissan of Van Nuys responded

We are disappointed to learn of your experience here at Nissan Of Van Nuys, but will take this opportunity to improve. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Nissan Of Van Nuys (866) 267-2092

February 28, 2025

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Employee Rating

Friendly, professional, prompt, with reasonable pricing and excellent follow-through. It's always a pleasure having my car serviced there More

by JeanValjean24601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Nissan of Van Nuys responded

Hi Jeanvaljean24601, thank you for taking the time to leave a review for us at Nissan Of Van Nuys Parts. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

February 24, 2025

Dealership Rating
Employee Rating

First why died it take 2 hours for an oil change. Second the workers lie. They told me some glue was in my glove department and had been used in my car but when I looked there was no glue so that jus More

by tj.rich4
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 28, 2025

Nissan of Van Nuys responded

Tj.rich4, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you'd be willing to provide more feedback, please reach out to us at (866) 267-2092 so we can assist you further.

Feb 28, 2025

Nissan of Van Nuys responded

Tj.rich4, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you'd be willing to provide more feedback, please reach out to us at (866) 267-2092 so we can assist you further.

February 24, 2025

Dealership Rating
Employee Rating

Outstanding service . Good customer care, friendly and clean environment . I recommend it to any one More

by LEGALRANSOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2025

Nissan of Van Nuys responded

Legalransom, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Van Nuys! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2025

Dealership Rating
Employee Rating

Great service, good price. Totally satisfied overall - will definitely consider coming back if further service is needed More

by derekthalken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2025

Nissan of Van Nuys responded

Derekthalken, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 20, 2025

Dealership Rating
Employee Rating

Genesis was great, she was able to get my service done in less time than she promised. Which is great cuz I was pressed for time. More

by sm4film
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2025

Nissan of Van Nuys responded

Hi Sm4film, thank you for taking the time to leave a review for us at Nissan Of Van Nuys. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

Feb 23, 2025

Nissan of Van Nuys responded

Hello Sm4film, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 17, 2025

Dealership Rating
Employee Rating

The Nissan of Van nuys service department is very friendly, informative and helpful. I appreciate the service More

by HBOURSSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2025

Nissan of Van Nuys responded

Hboursse, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Feb 23, 2025

Nissan of Van Nuys responded

Hi Hboursse, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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