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Gene Heiderich
Gene Heiderich at West Side Garage, INC.

Gene Heiderich

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.5
17 Reviews
4.5

17 Reviews

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17 Reviews of Gene Heiderich

June 06, 2025

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Employee Rating

Dealership always good. Takes too long when you call the service department for someone to pick up. Over 5 minutes More

by donnaprachel
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Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp , Jeremy stibb

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June 03, 2025

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I have been doing business with West Side for 30 years, overall they have done a great job. However, in this specific situation, I had to wait a lengthy amount of time for my invoice to be processed, I als More

by rmurkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Jun 04, 2025

West Side Garage, INC. responded

Thank you for your long-standing loyalty to West Side GM of Berlin. We truly appreciate your business over the past 30 years. I understand your concerns regarding the wait time for processing your invoice and during payment. Your feedback is valuable, and we are committed to improving our services. Please feel free to reach out directly if you'd like to discuss this further. We look forward to serving you better in the future! West Side GM Team (920) 361-5100

May 13, 2025

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Employee Rating

Always treated good. Bob in the body shop worked really well to get a part and installed it in very little time. Seems the whole crew is in sync. More

by lynnjerry.szul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan

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May 14, 2025

West Side Garage, INC. responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at West Side GM of Berlin and that Bob in the body shop was able to assist you efficiently. It's wonderful to know that our whole team is working well together to provide quality service. We appreciate your feedback and look forward to seeing you again soon! West Side GM Team (920) 361-5100

May 12, 2025

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Employee Rating

The my vehicle repairs were diagnosed and completed quickly. Gene, my service manager, was personable. I felt like I was treated well. Thank you West Side GM. More

by U_STRUCK
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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May 12, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that your vehicle repairs were diagnosed and completed quickly, and that Gene provided you with such a personable experience. At West Side GM of Berlin, we strive to treat all our customers well. We appreciate your support and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

May 10, 2025

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Went in to get service done. Everything went really smooth, and ended up being cheaper than I was quoted. More

by gfischer86
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 11, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that your service experience at West Side GM of Berlin was smooth and that we could provide you with a better price than expected. We appreciate your feedback and look forward to seeing you again for any future needs! West Side GM Team (920) 361-5100

April 29, 2025

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Customer service is first rate. The staff quickly diagnosed and repaired my vehicle, with minimal down time. More

by U_STRUCK
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 30, 2025

West Side Garage, INC. responded

Thank you for your kind words! We're delighted to hear that you had a first-rate experience with our team at West Side GM of Berlin. Our staff always strives to provide quick and effective service. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

April 28, 2025

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Employee Rating

No upselling, finished in decent time. No upselling, finished in a decent time. Comfortable lounge/waiting area to wait in. Clean bathrooms. More

by blankshell53
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Apr 28, 2025

West Side Garage, INC. responded

Thank you for your review! We appreciate your feedback about your experience at West Side GM of Berlin. It's great to hear that you found our lounge comfortable and our facilities clean. We always strive to provide a smooth and efficient service without upselling. We look forward to seeing you again! West Side GM Team (920) 361-5100

April 25, 2025

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Employee Rating

they have always taken wonderful care of any issues with my vehicle. Would like to see the popcorn machine back to work, More

by JANJAN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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Apr 26, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you've had a great experience at West Side GM of Berlin. We appreciate your feedback about the popcorn machine and will certainly look into it. We look forward to seeing you again for your next vehicle needs! West Side GM Team (920) 361-5100

April 23, 2025

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Employee Rating

Have treated me and my family for many years been a real good experience with them keep up the great work More

by David Schenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Apr 23, 2025

West Side Garage, INC. responded

Thank you for your kind words, David! We truly appreciate your loyalty to West Side GM of Berlin over the years. It's wonderful to hear that you and your family have had great experiences with us. We look forward to continuing to serve you in the future! West Side GM Team (920) 361-5100

April 19, 2025

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Employee Rating

Great people and Great service! ! I wouldn't go anywhere else to buy a vehicle!! More

by ah.bednarek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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Apr 20, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We truly appreciate your kind words about the great people and service at West Side GM of Berlin. We're thrilled to hear that you had such a positive experience with us. We look forward to helping you with your next vehicle purchase! West Side GM Team (920) 361-5100

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