Gemma Urbina

The best place to buy a car excelente customer service and price I recommend 100 % and price I recommend 100 % More

by Wimartin01 Verified Customer Verified Customer

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From beginning to end, my experience was awesome! ! Such professionalism from all employees here!!!! My salesperson Marlon Amador was very informative about each car I test drove and very patient unti ! Such professionalism from all employees here!!!! My salesperson Marlon Amador was very informative about each car I test drove and very patient until I found THE ONE!!! Sal Kamal and Gema Urbina in management along with Darryl Garib in finance were nothing short of amazing!! They put their heads together, worked their fingers to the bone and didn't stop until I was satisfied with all terms!!! I have already brought a friend who leased a NEW car as well!!! I will definitely, continue to refer friends and family to LEXUS OF PEMBROKE PINES!!!! Once again A HUGE THANK YOU to ALL who helped me with my BRAND NEW VEHICLE!!! #LPPNUMBER1 #CRAIGZINN -TW More

by rerewhite03 Verified Customer Verified Customer

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Anything I can say about my experience here falls short of reality. Veronica is a top notch, top tier specialist. From the beginning of the process months before I was ready to buy she continuously helped of reality. Veronica is a top notch, top tier specialist. From the beginning of the process months before I was ready to buy she continuously helped me out answering questions and being available every time. Once I actively started looking she made the impossible happen. I ended up with my exact dream car, all specifications included. I am ecstatic about the service provided by Veronica and the Lexus of Pembroke Pines team. I would recommend them with my eyes closed. More

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Excellent and professional service. Really pleased with Sofia De Cespedes' attention on the sales department and Gema Urbina on the finance department. I highly recommend working with t Really pleased with Sofia De Cespedes' attention on the sales department and Gema Urbina on the finance department. I highly recommend working with them if you're looking for a new vehicle. More

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The Sad part about Francesca is that she looks into your eyes and makes you feel you can trust her when the reality is another. And Gemma Urbina the financial manager for this deal is a total fraudster, tel eyes and makes you feel you can trust her when the reality is another. And Gemma Urbina the financial manager for this deal is a total fraudster, tells you the car has coverages that it doesn't have, then she makes you rush to NOT read the contract and just keep signing fast, then she lies about what you are signing and when you leave and read the contract are confronted with the worse deal of your life and with $7000 in packages she added that you wont need and are over priced and with extremely high buyout option, and Gema also denied me the 12k miles I want it per year, she lied saying the only lease for 10k or less. The sales Person Francesca also told me that a second electronic key was supposed to arrived 2 weeks after because at the moment they have a shortage but in the contract she put she gave me 2 keys and when I emailed her asking to fix this, she refused to answer my questions like a scammer would do. Oh and please don't trust that Ceramic protection the dealer claims to give, it is a sham, is done poorly taking away any benefits from it. In regards to the car the RX350 basic FWD came with car play defects, a malfunction back seat and the reality is that you have to fill up the gas tank after 100 miles on ECO and only driving up to 40 miles speed. More

by ANG.DEEM Verified Customer Verified Customer

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Veronica is always awesome, reliable and professional. Gema was quick and funny and I felt it was a good business Gema was quick and funny and I felt it was a good business More

by Jorgito8209 Verified Customer Verified Customer

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It was a wonderfull service, the sale process went very smoothly, and I had a very good deal. smoothly, and I had a very good deal. More

by DASHMAC28 Verified Customer Verified Customer

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Going to the dealership with kids is no joke, but Israel and the team worked with us in a timely manner to expedite the process and ultimately got us to our dream SUV! and the team worked with us in a timely manner to expedite the process and ultimately got us to our dream SUV! More

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I've been a long-time customer od Lxus at Pembroke Pines having purchased a 2019 Rx350 and a 2024 TX350. Lexus of PP is the only service department open Sundays. Their sales and service department are amazi having purchased a 2019 Rx350 and a 2024 TX350. Lexus of PP is the only service department open Sundays. Their sales and service department are amazing. Rohan, Sammy, and Gemma were fantastic in facilitating our purchase of the TX350. They made the process seamless and with the highest class. Rohan and his team make me feel like a millionaire!!! More

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Easy to get appointment, quick and fast service not delay for return five stars for sure for return five stars for sure More

by CASTORGS Verified Customer Verified Customer

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