Gayle Martin

Perhaps Portland Volvo’s sales process is the way all cars should be sold. I had contacted the salesman, Andrew, via email and phone before visiting the dealership to check out the car. He confirmed th cars should be sold. I had contacted the salesman, Andrew, via email and phone before visiting the dealership to check out the car. He confirmed that the car was still available and that he would be there at the time I suggested I could get there. He was. He showed the car and explained the various systems, offered a test route and, having taken my info, handed me the keys and let me go. Upon return, having not found anything lacking in the vehicle, he turned my vehicle over to his manager for determining a trade value. He explained the one price process and showed me what the bill of sale would come to and what each of the charges were. The manager adjusted the trade value a bit at my request, and we came to an agreement. Paperwork was produced, a deposit made and the rest of the process explained. I returned a couple days later with the bank check. Andrew had the car prepped and ready. Gail, the finance person, went through all the paperwork without trying to upsell me. That included filling out a MA registry and title form, which my insurance agent later remarked was correctly done. The car was fueled and charged and ready to go. Andrew spent some further time with some other of the details of the car’s systems, offered his further support should I need it and I was off. All in all this was a much simpler and more pleasant process than the last car I had purchased. I would give all a 5 out of 5 stars. More

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Everyone that I met at this dealership was very friendly and helpful. Kristen listened carefully to my concerns and then addressed each at checkout. She told me that the service would take an hour a and helpful. Kristen listened carefully to my concerns and then addressed each at checkout. She told me that the service would take an hour and a half. All went as promised. Very comfortable waiting area! I enjoyed the whole experience at this dealership. More

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My sales woman was extremely patient, thorough and responsive to all my questions around a new car. She also was transparent which can be rare at a car dealership. I had already decided what I wanted responsive to all my questions around a new car. She also was transparent which can be rare at a car dealership. I had already decided what I wanted it was just a matter of closing the deal. McKayla did that in a way that I felt valued and heard. I wish all my buying experiences of automobiles could be like this one! Plus I am super excited for my new Volvo! More

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My husband's new fleet car is a Volvo S60, and we were so impressed that we decided to look at Volvos as a choice for me. I had not purchased a new car in several years, and a late Friday afternoon drive br impressed that we decided to look at Volvos as a choice for me. I had not purchased a new car in several years, and a late Friday afternoon drive brought us over to Portland Volvo. We met with Heather Neville and our total experience with her was beyond our expectations! Heather is not only extremely knowledgeable with a pleasant personality to match, but it was her patience with us during the entire buying process that made her exceptional! Buying a new vehicle can be a very stressful experience, as they are a very costly investment, and you want to leave the dealership with no reservations about your purchase. The worst scenario is feeling like you have been "pushed" into buying or get a generally uncomfortable feeling about the salesperson. We never felt the least bit of either of the above with Heather! My husband has also been using Portland Volvo for his regularly scheduled service and is also very impressed with their Service Dept as well! Overall, we could not be happier with our new XC90, and with our experience at Portland Volvo! If you are in the market for a solid, trustworthy and SAFE vehicle, please consider a Volvo and make Portland Volvo your next stop! More

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We were looking for a vehicle but not certain about make and model. I find vehicle shopping stressful but Heather made it a great experience! She is knowledgeable, helpful, and personable. I highly recom and model. I find vehicle shopping stressful but Heather made it a great experience! She is knowledgeable, helpful, and personable. I highly recommend her. I already have to friends More

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I can’t say enough good things about Michael Pierter. His knowledge of the product is second to none. He listens to your needs and wants and can fit you to the right Volvo. After you purchase your vehicl His knowledge of the product is second to none. He listens to your needs and wants and can fit you to the right Volvo. After you purchase your vehicle he will always remember who you are and what you bought. I have purchased several Volvos from him over the years and will continue to in the future. He has always been honest and straight forward which in my opinion are amazing qualities to have not only in car sales but in life. He has them in both. More

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I have been a Portland Volvo customer since 1992 Brian in service Mike in Sales Gayle in finance Are a GREAT team I will never buy another car/ Volvo from anyone else in service Mike in Sales Gayle in finance Are a GREAT team I will never buy another car/ Volvo from anyone else More

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Respectful staff, clean showroom, great atmosphere, overall awesome. Mike was what you hope for. No pressure, and or telling you what you want to hear. Recommend anyone to give them a call. overall awesome. Mike was what you hope for. No pressure, and or telling you what you want to hear. Recommend anyone to give them a call. More

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Mikey made purchasing/leasing a new vehicle a nice and easy process. He has an excellent sense of humor and was able to help me find exactly what I wanted. It was also a nice and quick transaction. Addi easy process. He has an excellent sense of humor and was able to help me find exactly what I wanted. It was also a nice and quick transaction. Additionally, he has been in contact with me since my purchase to ensure I have had no issues. With such awesome customer service, I will definitely bring my business to him again in the future. More

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Mikey was an absolute pleasure to work with. He was extremely responsive, thorough, and went above and beyond our expectations. Looking forward to working with him again in the future! extremely responsive, thorough, and went above and beyond our expectations. Looking forward to working with him again in the future! More

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