Gaston Reyes
Gaston Reyes at Mercedes-Benz of the Woodlands
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Gaston Reyes

Service Advisor

Mercedes-Benz of the Woodlands

16917 Interstate 45 South
The Woodlands, TX 77385

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5.0
63 Reviews

Dealership Experience

10 yrs, 1 mo

Industry Experience

11 yrs, 3 mos

Languages Spoken

English English

5.0

63 Reviews

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63 Reviews of Gaston Reyes

March 16, 2025

Dealership Rating
Employee Rating

I am thrilled that Mercedes of The Woodlands is our closest dealership, though I would gladly travel any distance for their exceptional service and expertise. The dealership itself is welcoming, and th More

by Ann Y.
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 18, 2025

Mercedes-Benz of the Woodlands responded

Thank you, Ann! We’re delighted to hear about your positive experiences with us, especially with Gaston. Our team is dedicated to providing exceptional service, and it's wonderful to know that we've met your expectations. We appreciate your loyalty and look forward to continuing to serve you and your family!

March 13, 2025

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Employee Rating

Just completed A service at Mercedes Benz of The Woodlands on 03-12-2025. Once again, the job planning and service delivery was excellent. I was regularly informed and advised of what needed to be More

by HerbertO
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

Mercedes-Benz of the Woodlands responded

Herbert, thanks for your fantastic feedback! We're thrilled to hear that Gaston and the team provided you with excellent service and communication. Your continued support means a lot to us, and we look forward to serving you again soon!

March 08, 2025

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Every one is very courteous, helpful, and knowledgeable. Loaner car process was very smooth and quick. More

by Sutton_alex
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Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Mercedes-Benz of the Woodlands responded

Thanks, Sutton_alex! We're thrilled to hear you had a great experience with our team and the loaner car process. Your feedback means a lot to us, and we look forward to serving you again!

March 05, 2025

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Always professional. Excellent service. Everyone is exceptional, friendly and responsive. Gaston is an excellent service supervisor. More

by ifyarene
Service Price Transparency
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Recommend Dealer
Yes
Mar 07, 2025

Mercedes-Benz of the Woodlands responded

Thanks for the fantastic review, Ifyarene! We're thrilled to hear you had such a positive experience and appreciate your kind words about Gaston and our team. Your support means a lot to us and we look forward to serving you again!

March 02, 2025

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We will always purchase at this dealership, from Martin. The service department is amazing as is everything about this dealership! More

by michellerutland
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Mercedes-Benz of the Woodlands responded

Thank you, Michellerutland! We're thrilled to hear you had such a positive experience with Martin and our service department. Your loyalty means a lot to us, and we look forward to serving you again in the future!

February 18, 2025

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Always kept me updated on diagnosis of problems on my car. Let me know when complete and charges as they did. More

by Sbb22broad
Service Price Transparency
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Recommend Dealer
Yes
Feb 19, 2025

Mercedes-Benz of the Woodlands responded

Thanks for the fantastic feedback, Sbb22broad! We’re glad to hear you appreciated our communication and transparency throughout the process. Keeping our customers informed is a top priority, and it’s great to know we hit the mark with you. Looking forward to assisting you again!

February 09, 2025

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We consistently receive terrific service at MBW. Gaston, my service advisor, is terrific. He is very responsive and great at keeping me informed so I know my car’s repair status. The dealership is a More

by Craig
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 11, 2025

Mercedes-Benz of the Woodlands responded

Thanks for the fantastic review, Craig! We're thrilled to hear that Gaston and our team have made a positive impact on your experience. We take pride in providing great service and a welcoming atmosphere. Looking forward to serving you again!

February 01, 2025

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A very clean environment. ..the people are extremely friendly..easy to like a place like this to do business More

by Brom3009
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Recommend Dealer
Yes
Feb 03, 2025

Mercedes-Benz of the Woodlands responded

Brom3009, thank you for your fantastic review! We're thrilled to hear you enjoyed our clean environment and friendly service. Your support means a lot to us, and we look forward to welcoming you back soon!

January 30, 2025

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Employee Rating

I love MBOTW and wouldn't take my car for service anywhere else. Gaston Reyes is incredibly helpful and knowledgeable. Great overall customer service! More

by karenintexas
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Mercedes-Benz of the Woodlands responded

Thanks for the fantastic review, karenintexas! We're thrilled to hear you love MBOTW and appreciate Gaston's expertise and service. Your support means a lot to us, and we look forward to keeping your car in great shape!

January 24, 2025

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From Sales to Service they are the best. Friendly, professional, experienced, and will go above and beyond to satisfy their customer. More

by Pswill54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Mercedes-Benz of the Woodlands responded

Pswill54, thank you for your fantastic review! We're thrilled to hear you had such a positive experience with our team. Your satisfaction is our priority, and we appreciate your recognition of our efforts. Looking forward to serving you again!

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