Gary Zipp

There a scam I got a car a year ago form them my warranty has paid 6 grand in repairs not including the over 1 grand I've paid now I find out I was lied to when I I got a car a year ago form them my warranty has paid 6 grand in repairs not including the over 1 grand I've paid now I find out I was lied to when I asked if my car was involved in a crash and told no but to find out it was, not my transmission needs replaced or repaired but they r 9nly will to pay 2grand n then I'm maxed out n have to pay the rest ice tryed 2 times to get me out of this car with them n they r no help n could care less More

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Sat in waiting room 4 hours was never told my car was finish I sat there for half a day when I finally asked about my status they couldn't find the paperwork when they did they said oh oh you're all set so appar I sat there for half a day when I finally asked about my status they couldn't find the paperwork when they did they said oh oh you're all set so apparently I waited a half a day for nothing very upset very unprofessional never go back More

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+6 Months Into My Purchase Buying a car was an intimidating and frustrating experience but the team at Cecconi's made it a lot easier to navigate. The beginning was rocky due to Buying a car was an intimidating and frustrating experience but the team at Cecconi's made it a lot easier to navigate. The beginning was rocky due to my lack of trust in dealerships (rooted in hearsay) and the pains of purchasing a used car. Tony Ricco, Gary Zipp, and my man Keith have taken extremely good care of me regardless of the fact that I am an outspoken, demanding, complete pain of a customer. They helped me to get out of my lease, roll the payments into my new purchase, took care of any initial issues with my used vehicle as quickly as possible with as little effort on my end, and have done everything in their power to keep the corners of my mouth turned upright. Tony even called me on my birthday last month... Is he an angel? Maybe. And Gary, patience of a saint, really understands how to keep his customers from having meltdowns in public. They stand by their work, treat their customers with value and respect. I highly recommend this group and am always happy to see them when I go in for service work. Thanks guys! Laura C., 2014 Jeep Patriot More

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Great Service Great Guys Very painless car buying process and nice friendly faces all around in every department. Pancho made it easy to maintain my busy work week and get th Very painless car buying process and nice friendly faces all around in every department. Pancho made it easy to maintain my busy work week and get the whole deal done with minimal texts and phone calls. When on site at the dealership these guys are attentive and efficient. More

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Sales and Service I purchased several vehicles over the last 3 years and Ceconni's have never let me down. I've been to 11 dealerships and have found the best deals her I purchased several vehicles over the last 3 years and Ceconni's have never let me down. I've been to 11 dealerships and have found the best deals here. Sales people are great and the service with the included oil change program is terrific. Gary at service says what he means and means what he says when he promises to get your vehicle in and out ASAP. I never had a problem. "I'll Be Back!!!!!" More

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2015 ram Promaster 2015 Ecodiesel Promaster just need clean up DEF tank and cleared codes my tank not bean even tochet and code still in car ECM ECU i payed 375$ Dealler 2015 Ecodiesel Promaster just need clean up DEF tank and cleared codes my tank not bean even tochet and code still in car ECM ECU i payed 375$ Dealler told me I need new DEF Tank price 3000$ I found out shop clear codes and I on road again 100$ I don't recommend that place iff you just have spurk plug problem or need tire wery welcome but nothing else. More

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Poor Service What a Joke, Not one person in this entire dealership knows what anyone is doing. They could care less about the customer as long as they sell a vehic What a Joke, Not one person in this entire dealership knows what anyone is doing. They could care less about the customer as long as they sell a vehicle. 1st I go looking for a van for work. I knew what I could afford and after looking at the ProMasters. They sign me up for business link which is nice as I do not have wait for service I work 12 to 14 hour days. This was a turn on for me. After taking one for a test drive we come to an agreement on a price. My wife then says she thinks she would liker a newer car. Her and I told the salesman that we need 4 wheel drive or we would not be able to get to our cabin. Salesman says that is not a problem. My wife wanted a Jeep so he shows us a Patriot. Salesman says that will be perfect to get you to the cabin. Wife takes if for a test ride and tell the salesman she will let him know in the morning. I was told to come back 1st thing in the morning and my Van would be ready for me. My wife and I were there at 9am, by 3:00pm I still have not seen the finance department yet. They kept telling my that they were waiting for paperwork. Finally go in at 4:30pm and this clown gives me a price way higher than we agreed upon. So I tell him that is not going to happen. I got up and walked out. The salesman comes chasing me down. Now mind you I have wasted 2 full days and still no van. The GM comes out I forget his name. Asked if he will give me a few minutes to see what he can do. By now it is 6pm comes out and gives me the same price as we agreed upon. Just before he came back my phone blows up about someone checking my credit score. I quick looked into my credit score was 780 when this joker was done it was 510. I told him about it. The then told me after the first 2 payment it will be back were it was. Nope 4 months latter it is still in the 500’s. So almost 8pm and I get my van. Then my wife says I will see you tomorrow to pick up the Jeep. Had the Jeep a few days and I hear a noise from the rear. I know for a fact being in the automotive field for 20+ years that it was a wheel bearing. We take it back to the dealership and they said that there was nothing wrong with the Jeep and they all sound like that. Oil change light comes on after only putting a 1000 miles on it. Take it back and they tell me that the oil was changed and that the tech didn’t reset it. I told them also to check the noise coming from the back. A few hours latter my wife gets a call saying the left rear wheel bearing is bad and that is was going to cost over $400. That was not going to happen and did you change the oil. They said no it didn’t need it. I asked for service records on when the last oil change was and they could not produce them for me. So I told them to change the oil. This issue should have been fixed from first time we took it in a days after we bought it. So my wife talks with another manager Mike. He said that he will talk to the service director Shawn and that they would figure something out and for her to call in the morning. Wife calls and had to leave a message. When Shawn finally calls back he said that the sales department would pick up part of the bill at that it would only cost $248 and that he would apply that fee to an extended warranty. So she goes for it. Now they want to charge us $2000 for an extended warranty from Chrysler that after looking into Chrysler will not honor because the vehicle has 72,xxx miles on it. Now I find out that the Patriot is not 4 wheel drive. I thought all Jeeps were and the salesman even told us that it was 4 wheel drive. We dealt with Garry and Alex in service and when we came in to pick up the Jeep not one person new anything about the warranty. As for my ProMaster with Business Link drive up service next lift priority I go in for my first oil change and they asked if I had an appoint. I said no that I am a Business Link customer and I do not need an appointment. That was at 8:30am I figured I would get it done before work. The guy tells it won’t be done until after 5pm. I ask to speak with the GM and Mike comes out and says that I need an appointment. I set the appointment up for the following week. I tell the service guy that I was a Business Link customer and why I had to make an appointment. He told that I didn’t. So again not to happy. You all at Joe Cecconi’s need to get on the same page. Not a very happy customer More

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Service on my van Nothing but good to say about the Service I receive here. I drive by a dealership in Lockport just because I know I can trust the staff here. It is al Nothing but good to say about the Service I receive here. I drive by a dealership in Lockport just because I know I can trust the staff here. It is always fixed right at a fair price. Thanks guys! More

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Exceptional service We Iowans were visiting Niagara Falls and discovered that our Chrysler 300 had a flat tire. AAA helped me get the tire temporarily fixed, and gave me We Iowans were visiting Niagara Falls and discovered that our Chrysler 300 had a flat tire. AAA helped me get the tire temporarily fixed, and gave me the name of Joe Cecconi's dealership. It was a Sunday, and I was amazed that the Service Department was working. I talked with Gary and shared the make and model of the tire we needed to see if he could order one. He said he could order the tire and that is should be available the next afternoon. On Monday afternoon, I drove to the dealership, met Gary and was pleased with how quickly the new tire was ready to go thanks to his professional approach, and during a very busy time when many customers were be serviced. I highly recommend this dealership and service department. Thank you, Gary and the service team.! More

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Horrible customer service Ok... So I purchased a brand new 2015 Jeep Grand Cheerokee Altitude from this dealership in 11/2015. The experience was pretty frustrating to say the Ok... So I purchased a brand new 2015 Jeep Grand Cheerokee Altitude from this dealership in 11/2015. The experience was pretty frustrating to say the least but they did a good job of rectifying which I thought was huge. Fast forward to May 2016... The antenna on my brand new truck stop functioning which affects the radio and GPS-- I am a traveling nurse so GPS is a must. I've taken my truck to the dealership 4-5 times to have this repaired. The multiple trips are apparently the result of an untrained receptionist who didn't realize the job would be a bit more extensive. When I finally did get the appt situated and supposedly my truck repaired-- I arrived to retrieve my vehicle with the problem unresolved despite being called by the dealership to pick up my vehicle. They obviously didn't check to assure the job wasn't completed. Good thing I want there to have my brakes repaired; the results could've been deadly... Total incompetents. I wouldn't doubt them installing a used antenna on my new truck that I was hesitant to purchase as I was coming from a Lexus that I truly regret giving up. More

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