Gary Thonen

I have purchased dozens of vehicles over the years, and this is the first time I have ever had a positive experience with a dealer. I will never buy another vehicle anywhere else, nor will my 6 kids, 4 of this is the first time I have ever had a positive experience with a dealer. I will never buy another vehicle anywhere else, nor will my 6 kids, 4 of whom drive with 2 more coming soon (14 and 12). Most dealers are aggressive vultures and are constantly trying to push sales on you. Here, after my initial contact, it was so much the opposite that I wondered if they had lost interest. I kept being prevented from showing up due to work, so I finally decided to just buy over the phone, since I knew I wanted the vehicle, had driven this type before, and there was 0 chance any test drive would change my mind. They made it so easy for me that by the time I showed up it could have been a 15-minute handover, except that I myself kept talking. I asked them not to shotgun my credit inquiries and they respected that, the first dealer who ever did. Gary in sales was amazing, kind, helpful, not pushy, and patiently answered all my questions. After I had already committed and put down a large deposit, I requested an accessory. Gary checked around and found it after quoting me the price. After I told him I wanted it, and with no way to back out of the deal without losing a large deposit, for no reason whatsoever, he gave me a discount on what I had already agreed to buy at the higher price. I was stunned. Most dealers would have doubled the price once they had me committed. I asked him why, and he just said he wanted to save me a few bucks. Then, Ben in finance was the first in that role who did not try to sell me everything and the proverbial kitchen sink. He talked through whether any option made sense for me and had already pre-declined several that made no sense to buy given my situation, passing on some profit, to save me time and money. He answered all my questions and actually complied with a weird OCD request I had made to get my payment to be exactly a certain dollar amount, playing with options and deposit amounts til he got it to the penny, even after I waved it off and told him not to trouble himself over it and that I'd live. I was honestly quite shocked and pleasantly surprised. Where have these guys been all my life vs. the vultures that want to pick your bones clean and rip you off for ever dime they can? As I said, neither I nor my kids (to the extent I can help it) wil ever buy anywhere else. While some of those other crooks could have milked a couple thousand extra out of me, these folks did it right and will benefit from years of repeat business. It doesn't even make business sense for other dealers to treat people the way they all do. Thank you, everyone at Valley Motor City, for an amazing experience that I'll never forget. More

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Sales people were extremely helpful. They got me in and out quickly and had all the answer's to help me get the right vehicle for my needs They got me in and out quickly and had all the answer's to help me get the right vehicle for my needs More

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This is my second car bought with this dealership. They have gone above and beyond on service with my charger SRT392 and the sale of the Jeep was stress free and relaxing. Waiting area is clean and They have gone above and beyond on service with my charger SRT392 and the sale of the Jeep was stress free and relaxing. Waiting area is clean and comfortable. More

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Gary and the rest of the Sales & Finance teams were amazing to work with. No games, and super friendly service! Gary even checked over my trade-in before it went off to service, and found some valuab amazing to work with. No games, and super friendly service! Gary even checked over my trade-in before it went off to service, and found some valuable items I left behind. He's the best! More

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Gary was our sales rep when we purchased our 2019 Ram 1500 Limited from Valley Motor City. He was extremely helpful right from the start when we inquired about the vehicle. Before we even stepped in the 1500 Limited from Valley Motor City. He was extremely helpful right from the start when we inquired about the vehicle. Before we even stepped in the building he was willing to answer any and all questions we had very quickly (and we had a lot!). He made our purchase smooth, was friendly and accommodating throughout the entire process, and even helped us take great photos with our new purchase! I would highly recommend Gary for any vehicle purchase you might need! More

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Gary and Valley city were very helpful. They made sure I was happy as well as comfortable with my deal! They made sure I was happy as well as comfortable with my deal! More

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Everyone was kind and courteous from the start including calls. Texts and emails all went as well as expected from a buyers end. Hats off to Gary and David for everything they did for me. Thanks again!!!! calls. Texts and emails all went as well as expected from a buyers end. Hats off to Gary and David for everything they did for me. Thanks again!!!! More

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Gary was great to work with. I usually dread the car buying process but Gary made it a great experience. I enjoyed my time there and will definitely be going back in the future. I usually dread the car buying process but Gary made it a great experience. I enjoyed my time there and will definitely be going back in the future. More

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Great customer service, Gary went above and beyond to make sure we were good the whole time we were there. The process is lengthy but he made it easier. Will be going back for other vehicles in future.. make sure we were good the whole time we were there. The process is lengthy but he made it easier. Will be going back for other vehicles in future.. More

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