Gary Mack

You must sign a document that says you wont say anything negative about them online, so probably why you don't see many negative reviews. They live up to the stereotype & reputation that car dealerships hav negative about them online, so probably why you don't see many negative reviews. They live up to the stereotype & reputation that car dealerships have, so kudos to them on that regard. Terrible communication. Sold me a brand new car with a scratch on the roof and stains on the seat and will not resolve . Will have you run around and get several quotes, only to stop all communication with you. Tire and wheel package is also a scam, do not replace dented/bent rims if they still hold air. Once you buy a car, they are not interested in making anything right. Everyone tries to pass the responsibility on to others, to avoid any accountability. More

by tbates32816 Verified Customer Verified Customer

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Gary was incredibly patient with me I contacted him about a month prior to purchasing, at no time did I feel any pressure to buy. They got me in a price point where I was satisfied and I obviously love the c a month prior to purchasing, at no time did I feel any pressure to buy. They got me in a price point where I was satisfied and I obviously love the car. This is my 3rd vehicle from this dealership all have been great experiences. More

by Ricky Haskins Verified Customer Verified Customer

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Outstanding customer service. Very professional and courteous. Got us in and back on the road in no time. Very professional and courteous. Got us in and back on the road in no time. More

by kloucks24 Verified Customer Verified Customer

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Gary was great. By far the most pleasant and easiest car purchase experience ever for me. By far the most pleasant and easiest car purchase experience ever for me. More

by DC Verified Customer Verified Customer

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Great experience and earned my business back. Thank you for everything. I’m very happy. Thank you for everything. I’m very happy. More

by ksartell2 Verified Customer Verified Customer

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Gary and his team were very helpful throughout the entire purchasing process. I would purchase from them again! Thanks so much! purchasing process. I would purchase from them again! Thanks so much! More

by haley.d.crum Verified Customer Verified Customer

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Ferman BMW's Gary Mack is great to work with, helpful and knowledgeable. For the record, everyone including the service department we spoke with at Ferman BMW was helpful and nice. knowledgeable. For the record, everyone including the service department we spoke with at Ferman BMW was helpful and nice. More

by bryanhatkinson Verified Customer Verified Customer

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Ferman BMW is great. Our new BMW purchase was easy thanks to Gary Mack. Salvatore, our service tech, was awesome and ahead of schedule! Our new BMW purchase was easy thanks to Gary Mack. Salvatore, our service tech, was awesome and ahead of schedule! More

by gschmelzel Verified Customer Verified Customer

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From the GM to my sales rep to my service rep, everyone is extremely professional and they all take the time to help me understand the details of my car’s needs. is extremely professional and they all take the time to help me understand the details of my car’s needs. More

by David Verified Customer Verified Customer

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Excellent delivery process of the new car. Well organized and hassle free. Gary kept me informed every step of the way from before ordering till delivery of vehicle. Well organized and hassle free. Gary kept me informed every step of the way from before ordering till delivery of vehicle. More

by BMW loyal guy Verified Customer Verified Customer

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