Gary Lau
Gary Lau at East Tennessee Ford

Gary Lau

Finance Manager

East Tennessee Ford

2712 North Main Street
Crossville, TN 38555

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5.0
18 Reviews
5.0

18 Reviews

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18 Reviews of Gary Lau

June 19, 2025

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For eight years, ETF service department has provided dependable, worry-free service for my vehicles. Never had to return vehicle for any failures to do what was requested or because of any workmanship More

by CHILDXI
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Recommend Dealer
Yes

Other Employees Tagged: Andy Pugh

June 18, 2025

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Great customer service. Service was excellent and quickly. I was notified of any issues however I did not have any issues but they inspected my vehicle and were very thoroug More

by MASSAROMICHAEL84
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Recommend Dealer
Yes

Other Employees Tagged: Andy Pugh, Andrew Authier, Doug Coomes, Collin Abston , Malachi Ray is a great salesman

June 13, 2025

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Great communication, upfront and honest. Called with updates and had my truck ready on time. More

by BOYBURGESS
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Recommend Dealer
Yes

Other Employees Tagged: Andy Pugh , Scott Davenport super guy!

June 11, 2025

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They are willing to help you out of a situation that a different auto dealership had trapped you in. Thank you Collin More

by zimiweb1
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Collin Abston

June 07, 2025

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Taken care of in a timely manner and stayed in contact to let me know what the issues were and when it would be finished. Much appreciated. More

by 4macs1992
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Recommend Dealer
Yes

Other Employees Tagged: Andy Pugh, Doug Coomes , Thomas in service

June 07, 2025

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I am very satisfied with the service department at east tennessee ford. My service advisor always explains exactly what is going on and how much it should cost. More

by anotherbigg
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Recommend Dealer
Yes

June 02, 2025

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Always polite & professional. They always go over your service details! We use again. Thank you More

by catwyatt57
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Recommend Dealer
Yes

June 01, 2025

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EVERYONE W AS HELPFUL AND MADE IT EASY TO PURCHASE OUR VEHICLE[. MADE SURE WE UNDERSTOOD EVERY STEP OF THE WAY. More

by d.sharts
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Andy Pugh, Andrew Authier

June 01, 2025

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Tyler Weaver was so good I would go to him any day when I need a car or if anything goes on with my car and I would send people his way..... More

by CATHYCHILDS7
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Recommend Dealer
Yes

May 31, 2025

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Great dealership and friendly personnel. Happy with the work that is performed on my Edge and Escape. More

by dlrrobak
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Recommend Dealer
Yes

Other Employees Tagged: Andy Pugh, Andrew Authier, Doug Coomes, Collin Abston , Will in service.

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