Gary French | Page 6

When negotiating the deal I was asked what would would it take to close the deal at the time. I had two things 1: A spray on bed liner and a cover for the truck bed. Gary saild he would check with the sales take to close the deal at the time. I had two things 1: A spray on bed liner and a cover for the truck bed. Gary saild he would check with the sales manager and came back and said done. Several hours later I got a call saying it couldn't be done and that I could get a rubber mat. Also the cover for the truck bed had to be ordered from Ford and would take a couple of weeks. When I checked on it two weeks later I went to a camper/truck accessory place to have it installed. When I was told I could pick up my truck it was supposed to be full of gas. As I drove off the lot I found that not to be the case. All these little issues add up to me feeling like I I did not get what I expected as minor as it seems and attention to the details of what makes a customer want to have a good experience did not quite meet my expectations. Finally I was really pushed to do this evaluation prior to getting my bed cover which I would have not been able to comment on if I had filled the survey out sooner. I will need four additional trucks next year for my company and hope that these comments are usefull. More

Report | Print

Gary does a great job, i have purchased several cars and trucks from him. Gary is always professional and prompt, he knows how to make people feel special. Ford is a great product, and Gary knows it. He has trucks from him. Gary is always professional and prompt, he knows how to make people feel special. Ford is a great product, and Gary knows it. He has always been honest, and that is not easy to find! Very Happy Customer, Stan More

Report | Print

Gary greeted us and listened to our needs. Presented alternatives pointing out benefits and limitations of each option. We bought the Ford Flex and are confident Gary will ensure we will be happy with alternatives pointing out benefits and limitations of each option. We bought the Ford Flex and are confident Gary will ensure we will be happy with the new car. To me is inapproiate to ask for 250 characters. More

Report | Print

There was a miscommunications with the Warranty at the very end of the sale that lowered the scores that I gave the dealership over all. Instead of a 12month warranty I got stuck with a 3 mo. So that was very end of the sale that lowered the scores that I gave the dealership over all. Instead of a 12month warranty I got stuck with a 3 mo. So that was disconcerting and disappointing that they did that to me! Otherwise Kelvin is the one to see if your looking for a good reliable used car! More

Report | Print

It was a great experience. Everyone worked with us and listened to what we wanted or didn't want in a car. They took their time to work the best deal for our budget and explained all the new features. A listened to what we wanted or didn't want in a car. They took their time to work the best deal for our budget and explained all the new features. All associates were friendly with us and took time to talk about the car when asked or about their dealership. More

Report | Print

The whole staff involved with our transaction was nothing less than fantastic. We feel that we received the best deal possible from the finance department who went beyond what was expected, comparing to our less than fantastic. We feel that we received the best deal possible from the finance department who went beyond what was expected, comparing to our previous transactions from other dealers. More

Report | Print