Worst experience I've had with trying to get my vehicle
repaired at this delaership
repaired at this delaership
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by Howard
Verified Customer
Verified Customer
Service Price Transparency
Personalized service, very polite and considerate, great
people. Service was completed satisfactorily and on-time
people. Service was completed satisfactorily and on-time
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by Danroyston
Verified Customer
Verified Customer
Service Price Transparency
Too long a wait .
Inform AAA of the need for an appointment before leaving vehicle.
Inform AAA of the need for an appointment before leaving vehicle.
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by joannbbclarkson
Verified Customer
Verified Customer
The service department was very professional and
efficient. They had my vehicle before they had promised.
efficient. They had my vehicle before they had promised.
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by williams_dale
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Casey
The only complaint was it took so long to be able to get
a appt. My mom was without a car for over 2 weeks
a appt. My mom was without a car for over 2 weeks
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by kcsd63
Verified Customer
Verified Customer
Service Price Transparency
Outstanding staff, Kasey & Caleb really got it going on.
In and out without a issue.
In and out without a issue.
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by SCBORN1989
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2023 -
Lugoff Chevrolet Buick GMC responded
It's great to hear that Kasey and Caleb were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lugoff Chevrolet Buick GMC!
Trevor Reames, tdreames@gmail.com
They repaired a crack ithat was n the windshield when I
purchased the car. They were quick and professional. Great job guys!
purchased the car. They were quick and professional. Great job guys!
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by angelfrank0209
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2023 -
Lugoff Chevrolet Buick GMC responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lugoff Chevrolet Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.
Trevor Reames, tdreames@gmail.com
I can’t tell you how appreciative I am of my hometown
dealership! I thought I had a major leak in my Tahoe and it was near closing time but they all made time to check it out to make sure it wasn’t anyt
dealership! I thought I had a major leak in my Tahoe and it was near closing time but they all made time to check it out to make sure it wasn’t anything serious before I drove home. Casey(girl), Caleb and the technicians all really took care of me! Thank you!
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by SHANNONBRAZELL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Caleb Kleiderlein, Mason Victor, Casey in service
Jul 28, 2023 -
Lugoff Chevrolet Buick GMC responded
Shannon, It's great to hear that Casey, Caleb, and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lugoff Chevrolet Buick GMC!
Trevor Reames, tdreames@gmail.com
Caleb & Kasey is were great.
Kept me updated and didn’t have me waiting long
Kept me updated and didn’t have me waiting long
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by SCBORN1989
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2023 -
Lugoff Chevrolet Buick GMC responded
Quality customer service is always our number one priority, and we're happy to hear that Caleb and Kasey met your expectations. Thank you for choosing Lugoff Chevrolet Buick GMC, we look forward to having you as one of our valued customers for many more years to come!
Trevor Reames, tdreames@gmail.com
This dealership has caused me so much chaos since I
bought my vehicle from them which is under two years ago and I’ve had a new transmission a new thermostat now I need other major parts replaced. I ha
bought my vehicle from them which is under two years ago and I’ve had a new transmission a new thermostat now I need other major parts replaced. I had a warranty is just ran out, but I was told prior to that it would work, and they already had an appointment for me however when .This dealership has caused me so much chaos since I bought my vehicle from them which is under two years ago and I’ve had a new transmission a new thermostat now I need other major parts replaced. I had a warranty. It just ran out but I was told prior to that it would work, and they already had an appointment for me. However, when I came in for my appointment, I was told that I had to pay out of pocket, in the beginning when I got my truck they had my truck for about 4 to 5 months with no courtesy car given and that was literally a few months after I bought the vehicle from them. Thankfully I did have the warranty so the transmission was covered. However, I was back in there within a few months and a few times after that as well I wouldn’t recommend buying or going to this Dealership for service they seem pretty backed up as well even for a regular oil change personally, I would sue them if you have any issues like I did and if you need a good lawyer, let me know I’ll give you mine
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by ALLE
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2023 -
Lugoff Chevrolet Buick GMC responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Trevor Reames, tdreames@gmail.com