Gary Downey

Horrible experience less than 50k miles on a 2021 Q5 Prestige I bought there and the A/C is broken and they want 10K to fix it. Spoke to the Service Manager Brad Vaught and GM Sid and no assistance. Par Prestige I bought there and the A/C is broken and they want 10K to fix it. Spoke to the Service Manager Brad Vaught and GM Sid and no assistance. Parts are a few hundred dollars the rest is labor??? Every time we bring it in for service we feel like we are getting gouged but this is unbelievable. More

Report | Print

Gary was great with prompt and professional service! I would highly recommend dealing with him. I would highly recommend dealing with him. More

Report | Print

I have patroned Audi Lakeland for my automobile needs for at least 3-4 years now. I intentionally bypass other locations specifically because I know that I can trust this team. They diagnosis the problem and at least 3-4 years now. I intentionally bypass other locations specifically because I know that I can trust this team. They diagnosis the problem and give accurate and truthful pricing, while considering ways to keep costs reasonable. I am confident that I will continue to take my vehicle for the care and attention to detail and for the friendly atmosphere. I will continue looking for Gary in parts. He looks out for his customers and remembers his past customers. Associate, Josh is intelligent and a breath of fresh air. I believe he is open and honest in his approach, he is easy to talk to and he's personable. Josh thank you for taking care of my automobile needs today. I feel that I made a friend. Finally, Kyle is so energetic, and he listened to my financing questions. He is direct and to the point and he understands that the customer needs to know that their investment pricing is fair and accurate. He is also very personable, and funny. I enjoyed getting to know Kyle. The outcome of my visit today was positive, satisfying and worth my time. It's good to know that Audi Lakeland's team are not just people who want to sell the customers a car, but I senced that they wantedto create a positive experience for their customer. They also remember to be respectful and kind. Thanks Gary, Josh, Kyle, Avy and manager Vito for your care and support today. Happy early birthday Josh. Sincerely, Nicki Jones. More

Report | Print