Gary Alger | Page 57

Maintenance visit I do all of my service work at Cortese. I have been very pleased with the service work and the friendly customer service. The staff is very friendly. I do all of my service work at Cortese. I have been very pleased with the service work and the friendly customer service. The staff is very friendly. More

by rriola49 Verified Customer Verified Customer

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Peak Performance! I went in for 2 factory recalls and the entire experience from scheduling to pick up was EXCELLENT! Everyone of their associates were professional, k I went in for 2 factory recalls and the entire experience from scheduling to pick up was EXCELLENT! Everyone of their associates were professional, knowledgeable, and courteous. The facility was immaculate and they even gave me a free loaner for the day! Work was completed on time. I highly recommend them!! More

by WAS Verified Customer Verified Customer

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Inspection, tires and brakes Very professional, in and out with paperwork, gave me a loaner vehicle while work was done. Courtesy call with updates and pricing up front. Highly re Very professional, in and out with paperwork, gave me a loaner vehicle while work was done. Courtesy call with updates and pricing up front. Highly recommend !! More

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Top notch service Cortese got my truck in for me last minute for an oil change and recalls without hesitation. My truck was completed in a timely manner , would highly Cortese got my truck in for me last minute for an oil change and recalls without hesitation. My truck was completed in a timely manner , would highly recommend More

by 0514walker Verified Customer Verified Customer

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Had to return to twice to get the service completed Disappointed that we had to drop the vehicle off twice to get the service completed. Understanding what needed to be done should have been part of th Disappointed that we had to drop the vehicle off twice to get the service completed. Understanding what needed to be done should have been part of the initial evaluation preventing any confusion or need to return. More

by jeannea992 Verified Customer Verified Customer

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Making $ is their only objective The first time I took my Ecodiesel in for a "fuel injection quantity lower than expected", a very common and well-known issue with the Ram Ecodiesels The first time I took my Ecodiesel in for a "fuel injection quantity lower than expected", a very common and well-known issue with the Ram Ecodiesels requiring replacement of the fuel injectors, they mis-diagnosed the issue 3 times before finally getting it right. They had provided a loaner each time and everything was covered under warranty, so the inconvenience was at least palatable. But I should point out that my father has the exact same truck and when he got the "fuel injection quantity lower than expected" error code, the dealer he took it to immediately replaced the fuel injectors. Fast forward about a year...I took my truck in for the Emissions recall. Surprise! The check engine light came on the very next day. Assuming that it had to be associated with the emissions reprograming fix, I took it back in. The code was once again the "fuel injection quantity lower than expected". Yet, again they mis-diagnosed the issue; first telling me that it was the fuel filter. When I reminded them that they had recently changed the fuel filter, they quickly said that it was the engine coolant temperature sensor and they wanted ~$300 to fix it. Wait, what? I asked for the part #, which they provided. The part was $52 with an FCA expected 0.6 hour labor (just to be sure, I called another Ram dealer - they said it should be about $100-$125 repair). When I questioned as to why this was not covered under the extended warranty that came with the Emissions recall (as is very clearly states on the FCA paperwork that Cortese handed me) they said that it wasn’t. So obviously I took it to the other dealer. They found nothing wrong with the engine coolant temperature sensor and correctly diagnosed the issue and replaced the fuel injectors (under warranty). I will never take my vehicle back to Cortese for service. I have no faith or trust in them whatsoever. All they seem to care about is making money. More

by schecho Verified Customer Verified Customer

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Quick, easy, out the door service! My experience at Cortese Dodge was excellent. They fixed one recall but also another problem that I had been having. The recall I would never have not My experience at Cortese Dodge was excellent. They fixed one recall but also another problem that I had been having. The recall I would never have noticed as a problem until it became one but the problem with my back window was handled precisely. My rear window now works perfectly every time. More

by jwpell Verified Customer Verified Customer

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Maintenance I needed a fuse replaced and the NYS inspection. The technicians were fast and knew what they needed to do, no nonsense at all. Thanks! I needed a fuse replaced and the NYS inspection. The technicians were fast and knew what they needed to do, no nonsense at all. Thanks! More

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Pacifica recall Took care of a recall. Also addressed a separate concern I had regarding the fuel shut-off sometimes not allowing me to fuel the vehicle. Could not Took care of a recall. Also addressed a separate concern I had regarding the fuel shut-off sometimes not allowing me to fuel the vehicle. Could not fix same day because the part had to be ordered, but they ordered the part and let me know when it came in to schedule new service. Was provided a loaner and they even gave me a short ride to my house to retrieve my drivers license. Everything was good, no complaints. More

by jim.doolittle Verified Customer Verified Customer

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High quality service Nick my service writer it's very efficient at his job. the shuttle drivers were great. If you don't want to deal with online scheduling you can speak Nick my service writer it's very efficient at his job. the shuttle drivers were great. If you don't want to deal with online scheduling you can speak with Lisa, she is very pleasant. Lisa can coordinate your service reservation over the phone. Nothing but good things to say about the people at Cortese. More

by John Verified Customer Verified Customer

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