Garrison Willmore

THE COMMUNICATIONS AND RESPONSIVENESS HERE IS HORRENDOUS BOUGHT A USED VEHICLE THAT WE LOVE ONLY TO FIND OUT AT SIGNING IT CAME WITH ONE FOB...AT WHICH TIME GARRISON...THE SALESMAN PROMISED HORRENDOUS BOUGHT A USED VEHICLE THAT WE LOVE ONLY TO FIND OUT AT SIGNING IT CAME WITH ONE FOB...AT WHICH TIME GARRISON...THE SALESMAN PROMISED THAT HE WOULD FIND ONE FOR US...HE NEVER DID AND NEVER CALLED I HAD TO ESCALATE TO KEN DOTTI WHO WAS WONDERFUL! WE HAD TO GET THE FOB AND THEN WE WERE REIMBURSED IN A TIMELY MANNER THERE WAS A SLIGHTLY CRACKED REAR LIGHT HOUSING WHICH KEN...WHO WAS EXTREMELY NICE...ALSO AGREED TO REPLACE. THE SALESMAN, GARRISON, WAS EXTREMELY RUDE AND ACTUALLY HUNG UP ON ME WHEN I CALLED HIM ON HIS CELL AND "I'M NOT WORKING TODAY AND CAN'T DEAL WITH THIS" BAM. I FINALLY WAS ABLE TO SECURE AN APPOINTMENT TO REPLACE THE PART ON A SATURDAY WHICH TOOK OVER A MONTH. WHEN I TOLD GARRISON THAT I CALLED THE PARTS DEPARTMENT SEVERAL TIMES AND THEY NEVER RETURNED MY CALL...HE ACTUALLY PUT DOWN HIS OWN SERVICE DEPARTMENT AND SAID THAT "THEY'RE HORRIBLE" SO BOTTOM LINE...THE CUSTOMER SERVICE ASPECT IS IN DIRE NEED OF COACHING. IN WHAT WORLD...WHERE DEALERSHIPS DEPEND ON REFERRAL BUSINESS AND VEHICLE SERVICES...WOULD YOU WANT TO BE HUNG UP ON? GRANTED...THIS IS A SALESMAN WHO HAS ALL KINDS OF "AWARDS" ON THE SHELVES BEHIND HIS DESK. STRESS CAN MAKE PEOPLE ACT VERY STRANGELY AND UNPROFESSIONAL OR INAPPROPRIATE AT TIMES. IN CONCLUSION I GOT THE RESULTS BUT IT FELT LIKE A BATTLE. More

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Not helpful and miscommunication amongst the workers. Very disappointed. No good customer service, they work at a slow pace. Tried to take advantage and charge me more for services. Very disappointed. No good customer service, they work at a slow pace. Tried to take advantage and charge me more for services. More

by Bella Verified Customer Verified Customer

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Disappointed that when we purchased the leased vehicle we had we were charge the $350 lease fee and we had to pay other precertification fees. had we were charge the $350 lease fee and we had to pay other precertification fees. More

by tamaraanne3 Verified Customer Verified Customer

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Drew in service department was amazing! Not only did he fix my car, but he kept it to investigate what caused the problem. He did it all under warranty. He renewed my faith in this dealership after being t fix my car, but he kept it to investigate what caused the problem. He did it all under warranty. He renewed my faith in this dealership after being told by another member of service dept that my starter was not under warranty. Which it was, but the 1st guy was too lazy to look it up. I feel confi6to being my car here in future. More

by ARCONNOR Verified Customer Verified Customer

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Very professional and well informed about the cars and financing options. Was able to car we wanted. This is all I to say at this time. financing options. Was able to car we wanted. This is all I to say at this time. More

by howard diamond Verified Customer Verified Customer

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Great Service Great service in and out in half the time I was told. I had to reschedule 3 time’s because of work very helpful. Thank You Daniel W. Great service in and out in half the time I was told. I had to reschedule 3 time’s because of work very helpful. Thank You Daniel W. More

by DWACKS Verified Customer Verified Customer

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Garrison is an excellent seller. Very professional I love making businesses with Gunther and Garrison. It was an Amazing experience working with you. Good people, good facilities and good products. Tha I love making businesses with Gunther and Garrison. It was an Amazing experience working with you. Good people, good facilities and good products. Thank you so much. More

by Emiro Rotundo Verified Customer Verified Customer

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Dealership review Garrison was fantastic, truly efficient and incredibly helpful. Smoothed the leasing process for me tremendously. (And I loved the hot chocolate machi Garrison was fantastic, truly efficient and incredibly helpful. Smoothed the leasing process for me tremendously. (And I loved the hot chocolate machine in the waiting area!) More

by Leaser Verified Customer Verified Customer

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Friendly and fast Shopping for a second car, not looking to spend too much but wanting a good selection of quality used cars, without spending a whole bunch of time - G Shopping for a second car, not looking to spend too much but wanting a good selection of quality used cars, without spending a whole bunch of time - Gunther VW met my goal quickly and pain free. More

by Alex Verified Customer Verified Customer

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Excellent My salesman Garrison was helpful and very knowledgeable it was smooth transition. Any question I had weee answered the only thing that concerns me is My salesman Garrison was helpful and very knowledgeable it was smooth transition. Any question I had weee answered the only thing that concerns me is it took so long for this survey to get to me it has been over a month since I took the car someone is falling behind but thank you garrison very happy More

by Artistgraber Verified Customer Verified Customer

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