Garrett Cook

Very lacking in communication. Ask for a quote on replacing an injector haven't heard a word back. After work was completed I had a check engine light on. Called dealership Garrett Ask for a quote on replacing an injector haven't heard a word back. After work was completed I had a check engine light on. Called dealership Garrett made up some excuses of why he didn't notify me about the check engine light, which indicated injector 8 needed to be replaced. Also asked for a quote on getting my front coils and shocked replaced haven't received any quotes on what needed fixed. More

by Kkcongo77 Verified Customer Verified Customer

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Great communication, very accommodating and willing to go the extra mile to make sure my problem was resolved. the extra mile to make sure my problem was resolved. More

by Cobra_gr8 Verified Customer Verified Customer

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The service department got in checked in timely and had my oil changed and tires rotated in an hour and 15 minutes. my oil changed and tires rotated in an hour and 15 minutes. More

by shelbyjean40 Verified Customer Verified Customer

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Garrett made sure that he addressed all issues & needs. I was satisfied that the oil change, etc. was completed. I was satisfied that the oil change, etc. was completed. More

by ANN777 Verified Customer Verified Customer

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Garrett is a man of integrity. .. Garrett went above and beyond helping me. He did everything he said he was going to do. My car is running great and I assure you, my husband and I .. Garrett went above and beyond helping me. He did everything he said he was going to do. My car is running great and I assure you, my husband and I will be back for one brand new truck and one brand new explorer only because of Garrett at Canton Ford. More

by Venessamoses7 Verified Customer Verified Customer

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1 They were not informing at all they told me about three days to do the recall i waited a weak i called them Garrett told me he would check with the technician and let me know he never did call me back i wa days to do the recall i waited a weak i called them Garrett told me he would check with the technician and let me know he never did call me back i waited another week I called back he told me they had ordered the part I called back on the third week he said the part they ordered came in broke they had to order another one I called back the fourth week they said it would be ready on Friday called them back on Friday he had to check with the technician called me back and said my car was ready I got dropped off right after lunch it wasn't my car that was ready it was someone else's car called to get picked back up he said my car would be ready before they closed he never did call me so on Monday I called back down there Garrett said the technician could not figure out the problem More

by Kathysmallwood64 Verified Customer Verified Customer

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Friendly and quick The waiting area is nice and clean and comfortable Easy access to the service center comfortable Easy access to the service center More

by burtonbbryan2754 Verified Customer Verified Customer

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Extremely Great Customer Service Great Communication Attentive To Details On Repair Very Knowledgeable Very Informative Attentive To Details On Repair Very Knowledgeable Very Informative More

by Caseyallison1980 Verified Customer Verified Customer

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Very helpful service is reliable kind employees and they get the job done. Respectful workers. get the job done. Respectful workers. More

by Esmeralda Verified Customer Verified Customer

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they took one month to get approval from Ford. Dealership did a great job of keeping me informed. Dealership did a great job of keeping me informed. More

by bmings Verified Customer Verified Customer

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