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Garrett Cook
49 Reviews
Dealership Experience
10 mos
Specialties & Trainings
Ford Certified Service Advisor
49 Reviews
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49 Reviews of Garrett Cook
December 09, 2025
Great service The service department is always courteous and provides great service The service at Canton Ford department is always courteous and provides great service. and provides great service The service at Canton Ford department is always courteous and provides great service. More
by lisad_jones
Verified CustomerOther Employees Tagged: Garrett Cook
November 18, 2025
I am not very happy with the way the service department handled my service need. I purchased a bronco brand new, and a few weeks later I scheduled an appointment to have the roof checked. It sounds like th handled my service need. I purchased a bronco brand new, and a few weeks later I scheduled an appointment to have the roof checked. It sounds like there is wind coming inside of my car somewhere on the left passenger back side. And it leaks in the front passenger side. They checked it and said that it’s normal. It’s not, I have rode in multiple broncos and not one has made that noise. So my husband called and the scheduled another day to come pick up my car to double check it. That day came and no one called or came to pick up my car. The end of the week I get a phone call asking if it was ok to still pick up my car. And I told them that day was not good. They were supposed to talk to the supervisor and call me back to set up a better day. No one has called me back since then. This was a month ago. More
by marblechance14
Other Employees Tagged: Kevin Castillo
November 17, 2025
The staff was great. No problems there, even after I called them almost every 2 weeks for update on motor and parts being shipped to them. Garrett was very patient. I No problems there, even after I called them almost every 2 weeks for update on motor and parts being shipped to them. Garrett was very patient. I asked him to tell Ford there was an old lady in Fruitvale that was not happy and to hurrybit up! Wish Ford could have been on top of their job in getting motors and defect parts for 2019 Ecosports to dealerships. Took my car in on Aug 21 and didn't get it back until Oct 29. A wait of over 2 mos is not acceptable, no car, but 2 payments had to still be paid! Ford should provide rent car as soon as cars are turned in to dealerships! Sure, they'd reimburse you for a rental car, up to $50 per day, but only for 30 days. I opted out of that deal because I could not pay rental fees and wait for Ford to reimburse me. Who knows how long that would take?! I say all this to alert 2019 Ecosport owners about this recall. This was, by the way, the 4th engine in my car! The engineers of this model's engine should be terminated, if not already. More
by Raylene Cockrum
Other Employees Tagged: Jordan Nichols
November 14, 2025
Service department is super helpful and very fair on repair prices. Highly recommend them for service needs. repair prices. Highly recommend them for service needs. More
by steven@purcellworld.com
Other Employees Tagged: Alex Roberts, Wade Page
November 08, 2025
Very lacking in communication. Ask for a quote on replacing an injector haven't heard a word back. After work was completed I had a check engine light on. Called dealership Garrett Ask for a quote on replacing an injector haven't heard a word back. After work was completed I had a check engine light on. Called dealership Garrett made up some excuses of why he didn't notify me about the check engine light, which indicated injector 8 needed to be replaced. Also asked for a quote on getting my front coils and shocked replaced haven't received any quotes on what needed fixed. More
by Kkcongo77
Other Employees Tagged: Garrett Cook
November 01, 2025
The service department got in checked in timely and had my oil changed and tires rotated in an hour and 15 minutes. my oil changed and tires rotated in an hour and 15 minutes. More
by shelbyjean40
Other Employees Tagged: Alex Roberts
