Gabriella Castelli

I first met with Edgar and had an appointment with him. Upon arrival he mentioned he was with another guest and we had to wait about 10 minutes. We then went out to the car to look at it and Edgar only o Upon arrival he mentioned he was with another guest and we had to wait about 10 minutes. We then went out to the car to look at it and Edgar only offered us to test drive the vehicle in the parking lot as he could not locate a tag. Then he said he had to drop his coat off and never came back. He called about ten minutes later asking if we were still outside and then asked us to come inside. He said he was with another customer again and we found that to be super unprofessional as we had an appointment with him, we ended up leaving the dealership at this time. I got an email from Gabrielle a few days later and she ensure me that she would set me up with Ryan, a sales leader if we returned. We later made an appointment with Ryan and he was on point. He knew all about the rebates, respected our time and did not double book us. I wish we were setup with Ryan from the start as we feel time with Edgar was a waste of our time. Arrigo almost lost our business due to Edgar was we were looking to do business with dealers as far away as Orlando to not have to deal with him. More

by notmrg Verified Customer Verified Customer

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Ryan was great. Super friendly and knowledgeable. Will definitely be recommendeding friends and family to purchase a car from him. Super friendly and knowledgeable. Will definitely be recommendeding friends and family to purchase a car from him. More

by EDSELGM Verified Customer Verified Customer

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Terrible experience! This was my second purchase at this place (1st purchase was 2023 Durango Hellcat) and it couldn't have been worse! My girlfriend found the vehicle sh This was my second purchase at this place (1st purchase was 2023 Durango Hellcat) and it couldn't have been worse! My girlfriend found the vehicle she loves (2024 Durango RT, Destroyer Gray). Since we live almost 2 hours away, I did the whole process over the phone and I did my own financing on my end as well, trusting that all information displayed on the listing online for this vehicle was true and accurate. We arrived at the dealership approximately at 7pm to pick up the vehicle, but despite advising the salesperson hours in advanced, the vehicle was getting "detailed", so we were taken inside to finalize the deal. Upon completion of all documentation and handing over the check, we were about to head home when my girlfriend realized the vehicle DID NOT have leather seats, AS ADVERTISED ON THE LISTING! At that time we argued with the sales manager and the best he could come up with, was to refer us to a place that could install leather and a promise that he would try to help us over the cost. Long story short, they did refer us to the place but never heard back from them to help us cover the cost, even with me calling/texting almost every day asking about it! We had to pay over $1800 for their mistake, this is completely and absolutely unacceptable practice for such large dealership. False advertisement at its best! Never coming back here again. More

by vega2411 Verified Customer Verified Customer

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Overall it was a pleasant experience as pleasant as buying a car can be. Mr. Badeau was very friendly, knowledgeable and professional . I will not hesitate to buy from him again or recommend him to f buying a car can be. Mr. Badeau was very friendly, knowledgeable and professional . I will not hesitate to buy from him again or recommend him to family and friends. I travelled about 60 miles to get the car not only because of the color choices and the price they offered but also for my telephone experience with them. More

by LMQMD Verified Customer Verified Customer

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Phenomenal experience! At first, I had my guard up, but I quickly felt like family. No tap dancing, No games, No bull! Paperwork was ready with agreed-upon numbers, Finance At first, I had my guard up, but I quickly felt like family. No tap dancing, No games, No bull! Paperwork was ready with agreed-upon numbers, Finance man very friendly, and did not push things. I believe they have earned themselves a repeat customer! More

by Anthony Rodriguez Verified Customer Verified Customer

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It took nearly three hours to get things done after the cash deal was already made. We have issue with a four-wheel-drive cable that I have left multiple messages with service manager about no return calls cash deal was already made. We have issue with a four-wheel-drive cable that I have left multiple messages with service manager about no return calls for the past week. More

by joshuamac01 Verified Customer Verified Customer

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I must say this has been the third car that I have owned, but my experience has been the best yet with the help of the folks over at Arrigo. Gabby mentioned they had a truck I may be interested in and the mo but my experience has been the best yet with the help of the folks over at Arrigo. Gabby mentioned they had a truck I may be interested in and the moment I walked in, the process went so smooth. Ryan was the one who helped me get a deal done and I couldn't thank him enough. Really appreciate all the effort that Ryan put in especially given my situation and what I was looking for. More

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