Gabriel Stitt

Unfortunately I cannot leave positive feedback and would like to share my experience. Most of my concerns relate to the sales process managed by Gabriel. The car that was sold to me was not the car I origi like to share my experience. Most of my concerns relate to the sales process managed by Gabriel. The car that was sold to me was not the car I originally ordered, for which I left deposit. The package was different, the price was different, and the availability date was different. Everything was “a little bit” different, but it was not the car that I ordered. I do not know when the replacement happened, but I discovered it only at a very late stage, after waiting more than a month and just a few days before the car became available. I was never notified about this substitution. In addition, I did not receive updates promptly from Gabriel and, most of the time, had to follow up myself to get information. When I noticed the issue and tried to understand what happened, I felt that I was being misled and told that it was the same car, and that Toyota sometimes changes packages because they are not always listed correctly. However, the number of cars was very limited, and it was easy to track them. The car I ordered and the car I received both existed at the same time. After I informed the dealership that I could not leave positive feedback, I was contacted by Alison Lent, Customer Relations Manager. Over email, I explained the situation and mentioned that providing the missing package (about $300 MSRP) would be a reasonable good-faith resolution. After that, the “customer relations” communication with me completely stopped. At the dealership itself, I did not have any issues and had a pleasant experience. I arrived much earlier than scheduled, was greeted promptly, and was treated very well. Many thanks to Carlos and Jonathan for that. More

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Gabriel and Jose made everything easy for us when we arrived. We got exactly what we wanted and the sale/process went quick and smoothly. arrived. We got exactly what we wanted and the sale/process went quick and smoothly. More

by Rnliaoc Verified Customer Verified Customer

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Positive experience working with Gabriel and Manhattan Beach Toyota. Gabriel was very transparent and straightforward - we were not pressured at any stage of the process. It really made a difference in th Beach Toyota. Gabriel was very transparent and straightforward - we were not pressured at any stage of the process. It really made a difference in the car-buying experience to receive the paperwork ahead of stepping foot in the dealership. Would recommend. More

by KATHERINE.BITTEREND Verified Customer Verified Customer

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Excellent transparent dealership experience made financing and purchasing easy. Questions and every sales process was fully explained and easy to understand... financing and purchasing easy. Questions and every sales process was fully explained and easy to understand... More

by k5rick Verified Customer Verified Customer

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Gabriel and his service were top notch. 5 stars! The best dealership for sure l. 5 stars! The best dealership for sure l. More

by MICHAELBOLONG Verified Customer Verified Customer

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It was a very relax experience buying my new car. Gabriel Stitt did a great job with no pressure to buy car. Gabriel Stitt did a great job with no pressure to buy car. More

by aracar2015 Verified Customer Verified Customer

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Great services,would highly recommend staff were very helpful..No long waits car purchase was seamless. Great family run business! helpful..No long waits car purchase was seamless. Great family run business! More

by baylisk Verified Customer Verified Customer

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Gabriel was great, he was straightforward and didn’t try to add on anything I didn’t need. Dealership was clean, organized and welcoming. Fast and effective to add on anything I didn’t need. Dealership was clean, organized and welcoming. Fast and effective More

by KIMMY4454 Verified Customer Verified Customer

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Great salesman and dealership, highly recommend Toyota of Manhattan beach. I got myself a 2026 Toyota camry Manhattan beach. I got myself a 2026 Toyota camry More

by FRANKLINGONZALEZ641 Verified Customer Verified Customer

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I was treated with respect. Kenia was very kind. Thank you for the straightforward process. Kenia was very kind. Thank you for the straightforward process. More

by andykhov Verified Customer Verified Customer

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