Gabriel Gonzalez
Gabriel Gonzalez at Bob Hook Chevrolet

Gabriel Gonzalez

Service Advisor

Bob Hook Chevrolet

4144 Bardstown Rd
Louisville, KY 40218

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8 Reviews
not yet
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8 Reviews

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8 Reviews of Gabriel Gonzalez

November 27, 2024

Dealership Rating
Employee Rating

Bill Dabney is amazing! We have been working with him for years and purchased around 18 cars from him! The people at the store are so kind and wonderful! I will never purcha More

by julie_neely83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2024

Bob Hook Chevrolet responded

Hi Julie, thank you for taking the time to leave us a 5 star review. We're so glad to hear that Bill has been able to help you drive home in so many new cars over the years! We truly appreciate your continued business with us, and we look forward to working with you again for your next car! Sincerely, Bob Hook III General Manager

July 19, 2024

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Employee Rating

Excelente trato y muy profesionales. Gracias a Gabriel Gonzalez por su profesionalismo, atención a nosotros y por ayudarnos con nuestras preocupaciones con respecto al auto. More

by octavio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2024

Bob Hook Chevrolet responded

Hi octavio, We're delighted you had a positive experience! Come back soon for more outstanding service. Sincerely, Bob Hook III General Manager

June 19, 2023

Dealership Rating
Employee Rating

We’ve been doing business with Bobhook for 15 years or more and the service with John Gahimer is fantastic ! My impala needed a compressor and Jarrod in the parts department found one close ! Gabriel help More

by PKSTV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hook III, David Hook, Bryan Cook, Tim Hagan, Bob Hook Jr. , Mike Higdon, John Gahimer, Cecelia Browning , John Mathis, Jarrod parts department is my Hero for getting my parts for my impala !

Jun 19, 2023

Bob Hook Chevrolet responded

Hi PKSTV, We appreciate your 5-star review. We are delighted to hear our team provided you with excellent service. We are looking forward to seeing you soon. Take care. Sincerely, Bob Hook III General Manager

May 29, 2023

Dealership Rating
Employee Rating

Takes pride in caring for customers and their vehicles in a timely manner. Very friendly staff and sales staff who make sure customers are satisfied. More

by pat.hemmelgarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023

Bob Hook Chevrolet responded

Hi pat.hemmelgarn, We appreciate your 5-star review. We are delighted to hear you were satisfied with your visit. We hope to see you soon. Take care. Sincerely, Bob Hook III General Manager

July 16, 2022

Dealership Rating
Employee Rating

I enjoy myself visit with Bob hook service. I would recommend it to anyone. The time was what I expected More

by wkjack49@icloud.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 18, 2022

Bob Hook Chevrolet responded

Hi wkjack49@icloud.com Thank you for your 5-star review. We are delighted to hear that our team made your experience great with us. We hope to see you soon. Take care. -Bob Hook III, General Manager

June 05, 2022

Dealership Rating
Employee Rating

Excellent service. The staff at bob hook is top notch. I will always bring my vehicles there More

by Bryan40165
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 06, 2022

Bob Hook Chevrolet responded

Hi, Bryan40165! Thank you for the 5-star rating. Your loyalty and trust mean the world to us. We hope to work with you again soon. Take care! - Bob Hook III, General Manager

January 31, 2022

Dealership Rating
Employee Rating

My name John Mitchell had car repair in Sept 2021 happen again in Jan 2022 feel like they done half xxx job first time then they overcharge me again feel like I got rip off the first job lasted only four m More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 07, 2022

Bob Hook Chevrolet responded

John, I understand back in 2021 there was an issue with the engine thermostat not operating properly and triggering an engine light. I can understand your disappointment in doing further repairs in January 2022, but based on the information from codes and our technician’s diagnosis, this was a separate issue with a thermostat housing. Each repair has a 12 month parts warranty and we certainly don’t want you to have to experience repeat repairs. - Bob Hook III, General Manager

Feb 07, 2022

John responded

Sounds like you don't want to take responsibility for a bad repair 700 dollars in September.then January 800 dollars for same type problem thermostat housing replacement. Replace thermostat first time. 1500 for a thermostat problem .John mitchell

October 21, 2021

Dealership Rating
Employee Rating

My visit was disappointing. Didn’t look at my car the day of appointment. Prices👎🏻 More

by lynneseewer
Friendliness
Recommend Dealer
No
Oct 29, 2021

Bob Hook Chevrolet responded

lynneseewer, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. - Bob Hook III, General Manager

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