Gabe Cary | Page 2

I took my 4Runner in to get something fixed back in November of 2022 Then December my third rip in, I dropped it off and they had it for a week and still didn’t fix the issue I originally took it in fo November of 2022 Then December my third rip in, I dropped it off and they had it for a week and still didn’t fix the issue I originally took it in for. This is now a month after I first contacted them about my issue and I was told they were going to do some research and and get back to me in the next 2 weeks. No one has ever contacted me since, but than I did get a questionnaire about my service on January 27th, I did NOT have anything done. I have not and will not return to Bob Rohrman for any service again. The service manager told me she is always there anytime, but never takes my calls nor returns them, she has someone else do it. Most of the service writers were great, but with a service manager that doesn’t backup her word and take care of the customer will allow her attitude to bleed into the others and take everyone down. She needs to “lead by example” and not “do as I say not as I do” attitude. I had said something to the financial department and one of the sales guys, but I guess it was a waste of time. This is not the first time I have said anything nor will it be my last, the surrounding dealerships are aware as well from Lafayette dealerships said something to me, so they had already been told as well as Muncie, Kokomo, Noblesville, Fort Wayne to Ann Arbor Michigan. If I am there you can guarantee I will say something. Poor Service 👎🏻 More

by abeattie1964 Verified Customer Verified Customer

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They took away the good coffee machine once Bob died. They don't put donuts or popcorn out anymore either. They try to charge $60 to change a $1 light bulb and have tried telling me I need to change my r They don't put donuts or popcorn out anymore either. They try to charge $60 to change a $1 light bulb and have tried telling me I need to change my rear windshield wiper even though I had them replace it a week earlier! Very shady business practices. I wish there was a different Toyota service in town. More

by NotEasilyFooled Verified Customer Verified Customer

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I wanted to share how my experience working with Matthew Baxter and Bob Rohrman has exceeded all expectations. He was thorough, helpful and very good with follow up. The team in service couldn't have bee Baxter and Bob Rohrman has exceeded all expectations. He was thorough, helpful and very good with follow up. The team in service couldn't have been more accommodating and friendly! I love how clean the dealership is! I highly recommend Matthew Baxter and Bob Rohrman Toyota! Thank you! I love my car! More

by JAMIEWILSON0620 Verified Customer Verified Customer

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I went in w a dead battery. Supposedly they jumped it to get my car there. But then asked me if I wanted my battery checked w/o warning me that they would charged $70 to connect Supposedly they jumped it to get my car there. But then asked me if I wanted my battery checked w/o warning me that they would charged $70 to connect my battery to a volt meter. Can't help but think this was actually charge f the jump. At least I didn't get charged for the check up, where they found $$$$xk of bulbs filters etc. I declined. They didn't mention that I would b charged f using a credit card. Sure glad I didn't get all the work done. I want a new car, but I won't get a Toyota or Kia so I can be sure to never have to deal w rhormans again and I relayed this view to the corporate office. Hate dealing w rhormans.b More

by APPIECHOTA224 Verified Customer Verified Customer

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I can not believe the 5 STAR Service I received! They let me know the moment I pulled onto the drive they were going to give me excellent service and they did not disappoint! I received a video insp They let me know the moment I pulled onto the drive they were going to give me excellent service and they did not disappoint! I received a video inspection of my vehicle and the technician was so informative, showed the measurements and even complimented how well I take care of my car! I will be going back to Rohrman Toyota for all my service needs! They set the bar high! Thank you for caring! More

by SecretUnicorn Verified Customer Verified Customer

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I am very frustrated because I came in for an oil change and it took 1 1/2 hours to get an oil change. I had an appointment for 10:30 and told them I needed to pick up my granddaughter at 12:00. I was told and it took 1 1/2 hours to get an oil change. I had an appointment for 10:30 and told them I needed to pick up my granddaughter at 12:00. I was told that it would be done before 12:00. I got my car at noon . I try to go to the dealership to get my service done but with this experience I might consider going somewhere else. I probably won’t but I’m considering it More

by LANCASTER221 Verified Customer Verified Customer

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On time. Friendly and courteous at check in and when car done. Will go back. Friendly and courteous at check in and when car done. Will go back. More

by J.DOPPELFELD Verified Customer Verified Customer

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Kept me informed throughout the day on the progress of repairs and arranged drop off and pick up! repairs and arranged drop off and pick up! More

by john_boggess Verified Customer Verified Customer

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Everyone was very polite and thorough starting with the first contact on the phone to make the appointment. The people that met me at with my car, and when we checked out at the counter, where I paid very first contact on the phone to make the appointment. The people that met me at with my car, and when we checked out at the counter, where I paid very good customer service. More

by shtabert Verified Customer Verified Customer

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Very pleasant and informative. Short waiting time. Washed my car. All staff were very nice. Short waiting time. Washed my car. All staff were very nice. More

by jonesdm Verified Customer Verified Customer

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