Fritz Liebig

My car was ready on the promised day. It runs better and I am happy so far. It runs better and I am happy so far. More

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Brought in my car for a quick service. Some issues came up and the team did a great job resolving them quickly. Some issues came up and the team did a great job resolving them quickly. More

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Need more loaner vehicles or pay for Uber/Lyft rides; also there’s too great a backlog in service also there’s too great a backlog in service More

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The service at BMW Alexandria was perfect. I dropped my car off for an oil change and the staff made it an effortless process. I dropped my car off for an oil change and the staff made it an effortless process. More

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Excellent ball the way around. This is my 6th vehicle with you! Thanks fir your great service. This is my 6th vehicle with you! Thanks fir your great service. More

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Staff are nice and considerate. Service manager and director were accommodating to my needs and I really appreciated that. Service manager and director were accommodating to my needs and I really appreciated that. More

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Good follow-up on calls and worked well with insurance company to get them to pay full cost of repair. Very much appreciated. Provided very friendly service. Liked the evening drop off capability and the company to get them to pay full cost of repair. Very much appreciated. Provided very friendly service. Liked the evening drop off capability and the service department open on weekends. More

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The worst experience from any BMW service department. I’ve owned several BMWs and have been to several of the BMW service departments in the DMV, including this one before. This time around was absol I’ve owned several BMWs and have been to several of the BMW service departments in the DMV, including this one before. This time around was absolutely horrible. Six weeks plus of dealing with the service department and trying to get and stay updated on the status of the repairs and service on my BMW. I will make sure I never take my car back there for service ever again. And definitely won’t buy a new car from them knowing how bad their service department is lately. More

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Beware of Deceptive Practices at BMW Alexandria Service Center. My recent experience at BMW Alexandria Service Center was deeply disappointing, marked by their disregard for warranties and deceitful billin Center. My recent experience at BMW Alexandria Service Center was deeply disappointing, marked by their disregard for warranties and deceitful billing practices. Despite assurances of a 12-month warranty, when one of the wheels I purchased developed a fault, the service center conveniently ignored their commitment, citing obscure clauses. First they denied I purchased that wheel and then when I showed them the receipt, they cited technicalities that they can't replace it. This breach of trust reflects poorly on their integrity. Adding insult to injury, their billing practices are appalling. They charged me for their own incompetence during a follow-up visit, including an unexpected fee for a mechanic's test drive I never requested. The lack of transparency and accountability is concerning. Fellow BMW owners should be wary of the BMW Alexandria Service Center's deceptive practices and consider alternatives for their servicing needs. Because of breach of trust more than once, I have decided never to visit the Service Department of BMW Alexandria. More

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Please have General Manager call me directly. Horrible customer service for a BMW Dealership. Thank you Horrible customer service for a BMW Dealership. Thank you More

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